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Frequently asked questions

» How can you help us get to know you?

When you arrive at the Veterans Centre, we will want to start getting to know you. We will want to learn about your health and what is most important to you. It may be helpful to think about the following questions before you arrive:

  • What is your life’s story: your experiences, your family & friends, your hobbies?
  • What are your likes and dislikes?
  • What are your fears and concerns?
  • What do you hope your life experience will be in the Veterans Centre?

» Who will be able to help me?

Your Care Team will include the Patient Care Manager (PCM), Advanced Practice Nurse (APN), Staff Nurses, Physician, Pharmacist, Recreation Therapist, Social Worker, Registered Dietitian, Chaplain and support staff. Depending on your needs, you may also be seen by Physiotherapy, Occupational Therapy, Audiology, Speech-Language Pathology and Creative Arts Therapists, who will assess you and provide treatments to meet your specific goals. In addition, you have access to our Dental Clinic as well as basic and advanced foot care as needed. Our volunteers can assist and support your attendance at our various activities and programs. All team members work together with you to help you achieve your best possible life experience here in the Veterans Centre.

We value Residents and their families as Partners in Care. We welcome your input to help us understand your care needs. We offer family conferences with the care team annually and as needed. We also encourage you and your family to visit the Resource Centre in the Office of the Resident and Family Experience for helpful information. Residents may wish to attend monthly Residents Council meetings. We also welcome your family members to attend on-unit community meetings as well as the monthly Veterans Centre Family Advisory Council.

» Where will I live in the Veterans Centre?

Each resident’s care needs are reviewed on admission to best match each resident to one of our care units. We have mostly shared rooms as well as some single rooms. The room that 2 you will live in is based on your needs as determined by the care team as well as room availability.

As our residents’ care needs change, there may be times that you may need to move to another room on the same unit or to another care unit. We try to minimize these moves within the Veterans Centre whenever possible.

» How do I prepare to move into the Veterans Centre?

What to bring
You will need to bring a number of items for daily living here at the Veterans Centre. These items include:

Clothing (machine washable clothing):

  • Easy to put on and take off (some residents require adaptive clothing)
  • Enough to ensure adequate supply of clothing to allow for off-site laundering.
  • Clothes that require dry cleaning should be brought in for special occasions only as they are difficult to keep separate from regular laundry.
  • The amount of clothing required should be consistent with your personal needs and preferences. Off site laundry is provided and the usual turn-around time is 2-4 days. Labeling of your clothing is essential to reduce lost items and we provide a labeling drop box outside LG05a, available 7 days per week.

Toiletries to bring:

  • Body wash
  • Body lotion
  • Deodorant
  • Hair brush or comb
  • Finger nail clipper
  • Toe nail clipper
  • Toothbrush
  • Toothpaste
  • Denture cleaning tablets
  • Mouthwash
  • Facial tissue
  • Electric shaver (preferred)
  • *please make sure all toiletries are unscented

We provide:

  • Paper towel
  • Face cloths
  • Towels
  • Pillows
  • Bed linens

Making your room your new home:
We encourage you to bring a twin size comforter/bedspread, personal photos, a few wall pictures, books, and greeting cards to personalize your room. You may also wish to bring a wall calendar, radio and TV with coaxial cable. We encourage the use of personal head phones for TV and radio use to reduce noise for other Veterans (cordless headphones preferred).

For your safety:
In order to reduce falls related to clutter and to allow for staff to provide care, please only bring small personal items. We do not recommend that you bring in small appliances and floor rugs due to safety concerns. We also do not recommend that you bring large sums of money, valuable items, or items that cannot be replaced. Despite our best efforts to protect residents’ belongings, sometimes items get lost. If you have any questions about this, please speak to your Patient Care Manager.

» What is the role of companions?

Some residents enjoy having a hired companion who provides one-to-one social interaction and may accompany the resident to off-unit activities. A hired Companion is a privately funded employee of a Resident and/or their Substitute Decision Maker. If you are planning to hire a companion, please inform your unit Social Worker who will review our Privately Contracted Companions Policy with you. Please consider communication skills of any companion when hiring.

» What is the role of volunteers?

Volunteers play a valuable role in supporting and enhancing the care and quality of life of Residents at the Veterans Centre. All people wishing to become a volunteer are required to follow an application process that includes but is not limited to an interview, reference check, orientation and a training process. Individuals interested in volunteering at the Veterans Centre may contact the Volunteer Resource Department at 416.480.4129.

» Parking

» Role of Veterans Affairs Canada

Veterans Affairs Canada’s involvement post-admission includes, board and lodging subsidy, financial assessment for benefits, and participate in overseeing quality of care for Veterans.

Daily activities and leisure

» How do residents become involved in recreation and creative arts therapies?

Various recreation and creative arts therapy programs and activities are available to residents each weekday, evening and on weekends. These activities improve the quality of life of residents.

Sunnybrook’s team of professionals consists of recreation therapists, recreation therapy assistants, art therapists, horticultural therapists and music therapists. Each unit has a designated therapist who will be in touch with each resident upon their arrival to discuss his or her interests and needs.

» What kinds of daily activities can residents expect to take part in?

Warrior’s Hall (K-wing) offers residents a place to congregate and enjoy a variety of entertainment and special events and lectures. Coffee and tea are served while these events are occurring, at 10:00 a.m. and 2:00 p.m. Evening entertainment is offered at 6.30 p.m.

The Royal Canadian Legion & Ladies Auxiliary Games Room located in K-wing has a variety of games for residents and their visitors. Residents can enjoy pool, air hockey, chess, darts and a variety of board games. In addition, there are three computers in the Games Room for residents to use at their leisure. 

Activities also occur on the resident care units, in music and art therapy studios, and outside in the beautifully maintained garden areas.

» Is there a library on campus?

A Toronto Public Library branch is located on the ground floor of K-wing.

Books, magazines and DVDs / videos may be borrowed as in other public libraries. It is open to all Monday to Friday 8:00 to 4:00 p.m. Call ext. 2624 to speak to the librarian.

» How do residents travel on outings?

Each month there are approximately thirty planned outings for residents such as trips to the shopping mall, legion halls, sporting events and theatre shows.

There are two buses designated for planned outings: The Legionnaire and Freedom for AlI. These buses were generously donated by the Royal Canadian Legion.

» What are resident food and travel passes?

All residents in L-wing, K-wing and the Dorothy Macham Home are required to carry with them a personalized Food And Travel Pass that identifies their needs and concerns about food and drinks.

This pass is used at all hospital-sponsored functions at the Veterans Centre or on recreation therapy outings in the community.

» What is the Snoezelen room?

Originally created for individuals living with dementia, the Snoezelen Room located on the ground floor of L-wing, is a safe and non-threatening environment in which the residents can relax and stimulate their sense of sight, hearing, touch and smell.

Residents do this at their own pace and direction.

The room is open 24 hours a day, seven days a week for residents accompanied by a health professional, family member, caregiver or volunteer.

» May a resident smoke?

The grounds of Sunnybrook Health Sciences Centre, including the Veterans Centre, are designated as a smoke-free environment for visitors and staff.

However, there are two designated smoking areas for residents in the Veterans Centre. Veteran residents must complete a Smoking Assessment for safety and follow the smoking policies in effect.

» May a resident drink alcoholic beverages?

There is an alcohol policy in place.

When residing on the physical support units, a resident may have alcohol at their bedside. They must be capable of serving themselves and drinking responsibly.

There is no alcohol permitted on the secured units for cognitively impaired residents. The Blythwood Club is located in the basement of K-wing (KB 21) for residents and their visitors. Residents will be served after presenting their Food and Travel Pass. Hours are Monday to Sunday from 2:00 p.m. to 4:00 p.m.