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Job Postings: Information Technology

Network Support Analyst (DC1777sb)
Posted: 08/15/2014 11:53:55 AM

We currently have a regular full time opportunity for a Network Support Analyst in our Client Services department. The Network Support Analyst will:

  • Provide technical & user support (Level 1 & 2), IS/IT Support 24 hr Call Centre environment
  • Provide rapid response via phone, electronically, remote session and/or in person
  • Troubleshoot time sensitive calls, resolve technical hardware and software issues
  • Software and hardware installations/repairs
  • Research questions using available information resources
  • Follow escalation protocols/procedures to appropriate tiers
  • Identify and mitigate risks
  • Log Support calls using Call Centre tracking system, monitor, route, escalate, close/resolve.
  • Prepare/generate activity and management status reports
  • Stay current with system information, changes and updates
  • Cabling/connectivity and LAN support
  • Paging/Cell Phones Telecom support
  • Network/system monitoring (NOC) triage, escalate, updates accordingly;
  • Wireless support (connectivity, set up, troubleshooting)
  • Performs production system tasks and manages offsite backup rotation inventory
  • Actively participate as a member of Client Services support team
  • Maintain documentation
  • Perform light lifting 25 lbs as required


  • Significant recent related customer support experience in a healthcare teleconferencing or videoconferencing environment required
  • Extensive current related experience supporting Apple products such as MAC, iPAds and iPhones required
  • College/University or industry professional designation in a related technical field;
  • Demonstrated mastery of the technologies behind PCs, IP networking, videoconferencing
  • Able to work independently and efficiently to meet deadlines
  • Self-motivated, detail-oriented and organized
  • Excellent people skills
  • Excellent time management
  • Comfortable in a patient care setting
  • Excellent knowledge of Windows-based technical support environment
  • Good understanding of TCP/IP network architecture
  • Excellent knowledge of Microsoft Office 2003 and 2010
  • Excellent knowledge of iOS
  • CompTIA A+ and CompTIA Network + certifications
  • Apple certified (OS X, ACMT or ACSP)

Qualified candidates are invited to submit their resumes and cover letters, in one document, quoting file DC1777sb, to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" near the top right corner of this page.

Sunnybrook is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.