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Inventing the Future of Health Care for Ontario and Beyond: Strategic Plan 2018-21
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Sunnybrook patients recovering at home from COVID-19 get advice, support from new virtual program

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Strategic Direction 3: Quality and Creating a Better Care Experience

Operational Excellence

Indicator: Alternate Level of Care (ALC) rate in acute care medical and surgical beds (%)
2018/19 Results: 16.9%
2019/20 Results: 13.9%
2020/21 Results: 11.2 %
2018/19 Target: ≤16%
2019/20 Target: ≤ 13%
2020/21 Target: ≤10%

Indicator: Median Emergency Department LOS for Admitted patients (Hours)
2018/19 Results: 16.5
2019/20 Results: 15.9
2020/21 Results: 13.5
2018/19 Target: ≤14.5
2019/20 Target: ≤14.5
2020/21 Target: ≤12.5

Indicator: Answer to the question: “Does Sunnybrook have a balanced budget and is it achieving or exceeding its balanced budget financial position?” (Yes/No)
2018/19 Results: Yes (reached target)
2019/20 Results: Yes (reached target)
2020/21 Results: Yes (reached target)
Target: Yes

Indicator: eDischarge Summaries completed within 48 hours (%)
2018/19 Results: 78.5%
2019/20 Results: 79.2%
2020/21 Results: 82.6%
2018/19 Target: ≥80%
2019/20 Target: ≥85%
2020/21 Target: ≥90%

Indicator: Patient Response to "How often did staff work with you to act on what was important to you?" (%)
2018/19 Results: 63.9%
2019/20 Results: 65.5%
2020/21 Results: 49.0%
2018/19 Target: ≥ 64.1%
2019/20 Target: ≥ 67.1%
2020/21 Target: ≥ 70.2%

Strategic Direction 3: Quality and Creating a Better Care Experience
Goal 1: Lead in advancing quality practices through partnerships that produce better care outcomes
Performance Indicator: Number of peer quality networks where Sunnybrook is an outstanding performer for a high priority quality outcome indicator (#)
2018/19 Results: 4 (reached target)
2019/20 Results: 4
2020/21 Results: 5
2018/19 Target: 4 of 7
2019/20 Target: 5 of 7
2020/21 Target: 7 of 7

Goal 2: Engage patients to create new and innovative approaches in care delivery, research and education
Performance Indicator: Percentage of Sunnybrook investigator-initiated studies that report patients, caregivers and/or public involvement in research priority setting and/or study design. (%)
2019/20 Results: 12.4%
2020/21 Results: 8.9%
2018/19 Target: N/A
2019/20 Target: >25%
2020/21 Target: >55%

Goal 3a: Create a better care experience through empowering patients
Performance Indicator: Number of users who access MySunnybrook services (#)
2018/19 Results: 26,478 (reached target)
2019/20 Results: 83,775 (cumulative) (reached target)
2020/21 Results: 142,647 (cumulative) (reached target)
2018/19 Target: ≥ 15, 000 (cumulative)
2019/20 Target: ≥ 60,000 (cumulative)
2020/21 Target: ≥ 100,000 (cumulative)

Goal 3b: Create a better care experience through empowering patients
Performance Indicator: Percentage of positive responses to MySunnybrook survey (%)
2020/21 Results: 60% (reached target)
2020/21 Target: ≥60%

Illustrating Progress
Sunnybrook patients recovering at home from COVID-19 get advice, support from new virtual program


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