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Visiting Guidelines

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General Guidelines for all Visitors

  • We can only allow two (2) visitors at a time per patient in order to ensure the well-being of all patients and staff.
  • Some patient care units have locked doors and a phone located outside the unit entrance. Please use the phone to call in to the unit and check in before visiting.
  • Please coordinate your visit times with other family members & friends to ensure your loved ones have a healthy care environment.
  • In cases when this is not possible, please use the available spaces in the waiting areas or common areas of the hospital (ex. Cafeterias) to avoid overcrowding the patient care areas.
  • Visitors may be asked to leave for medical procedures or treatments
  • Children must be accompanied by an adult, and should be approved by the Patient Care Unit before visiting
  • Hand washing is very important. During your visit please use the hand-wash provided at the 'Stop - Squirt - Go' stations located throughout the hospital.
  • Please wear fragrance-free antiperspirant, lotion, aftershave and hair products while at Sunnybrook, and please do not wear perfume or cologne.

Wash Your Hands Program

Washing Your Hands

Hand washing is very important, and is the single most effective way of preventing illness from one person to another. During your visit please use the alcohol based hand-sanitizer provided at the hand cleaning stations located throughout the hospital.
Learn more about Infection Prevention & Control

Stop! We ask that you do not visit if you have any of the following symptoms:

  • Vomiting
  • Diarrhea
  • Symptoms of acute respiratory tract infection including cough, sore throat, runny nose and/or fever
  • Fever within the last 24 hours
  • Conjuctivitis (eye infection or pink eye)
  • Chicken pox, shingles, measles or mumps
  • Infectious rashes or any possibility of a communicable disease

If you are suffering from any of these symptoms please see your doctor and/or delay your visit until the symptoms have gone.

If you have questions or concerns about any of the above, please discuss them with the staff caring for the patient or resident or contact Infection Prevention & Control.

Visiting a patient in Critical Care

  • Family members should check in with a volunteer in the waiting room. In the absence of a volunteer, please call the unit.

Visiting someone in labour

  • A woman's partner and one additional support person (doula, friend, etc.) are encouraged to be in attendance, and are not considered visitors. Additional support people are only permitted if approved ahead of time.
  • The waiting area in the Labour & Delivery unit is not for visitors' use.

Visiting a pregnant patient in the High Risk Unit

  • A woman's partner is encouraged to be on the unit at any time between 8am and 11pm
  • Two visitors per patient at at time, in addition to the partner.
  • Siblings of the new baby are welcome, accompanied by the partner.
  • Visitors are requested to self-screen for illness

Visiting a new mother & baby

  • A woman's partner/ support person is encouraged to be on the unit at any time
  • Only one support person may be on the unit at one time. Both the partner and this individual will receive wristbands identifying them as essential to the woman's and infant's care and support.
  • Two visitors per patient at at time, in addition to the partner/support person
  • Siblings of the new baby are welcome, accompanied by the partner/support person, and encouraged during visiting hours
  • Visitors are requested to self-screen for illness

Visting a patient at St. John's Rehab

  • Pet visits must be pre-approved and a form must be filled out by your health care provider before the visit. During the visit, pets must be leashed or in a carrier.
  • Patient treatment takes priority over visitors. Visitation should be scheduled outside of therapy times.


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