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Who we serve

The target group for this project is families of youth, 13 to 26 years, in the Greater Toronto Area (Durham, Halton, Peel, Toronto and York) who are struggling with complex mental health and/or addictions problems.

You are concerned about a mental health or addictions problem for yourself or your child/family member, but don’t know where to get help:

  • You may be beginning your journey to getting help but may not have any or much experience with the mental health and/or addictions service system, and may not know where to start or where to go.

  • In some situations, the problem(s) will have developed quickly and seemingly out of nowhere, and may be severe.

  • You are seeking the assistance of a navigator because you are facing a serious situation, require assistance on an urgent basis, and do not know how or where to start.

You have already reached out for help, but it’s not working or it’s taking too long:

  • You may have sought services or programs elsewhere but may be on long waiting lists and/or you may not have found what you need yet.
  • You may have been unable to find an appropriate service, or the one you did secure was of insufficient intensity or duration for the problem.
  • You may have found services but they have not worked, or there was no mechanism for the parent/family to be involved to support the youth in becoming or staying engaged. 
  • The problems may have gone on for some time, and you are reaching out to us because you want to avoid losing more time or making further missteps.


The COVID-19 pandemic is a challenging time for everyone. We want you to know that our team is still here to help.

Contact us

If you live in the Greater Toronto Area (Durham, Halton, Peel, Toronto and York) and are a youth (age 13 to 26) with mental health and/or addictions problems, or if you're a concerned family member, please call:


or email:


You can leave a message and we will be in touch with you within one business day.

The Family Navigation Project is not a crisis response line; people who find themselves or their family member in an emergency situation must call 911 or go to the nearest hospital emergency room.