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Hospital  >  Departments  >  Critical Care Medicine  >  Navigating the ICU  >  How do I get information?  >  If we have a large family, who gets the information?
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If we have a large family, who gets the information?

We usually recommend to have a point person, who is responsible for communicating with the health-care team.

  • The point person can relay information to the entire family.
  • This approach helps to ensure continuity of what every family member knows. When multiple people receive information at different times, it may lead to some confusion or misunderstandings.
  • The point person is usually the Substitute Decision Maker (SDM) or a delegate of the SDM.

When several family members want a detailed update directly from the team, the best approach is to arrange a family meeting where everyone can be present.

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Location and contact

Critical Care Medicine

Sunnybrook Health Sciences Centre
2075 Bayview Avenue, 
D-wing, 1st floor
room D1 08
Toronto, ON M4N 3M5

Phone: 416-480-4522
Fax: 416-480-4999

For information about patients admitted to Sunnybrook's Intensive Care Units, please contact the unit through the hospital switchboard at 416-480-6100