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Hospital  >  Departments  >  Critical Care Medicine  >  Navigating the ICU  >  What do I need to know about end-of-life care?  >  What if the healthcare team recommends an option but I disagree?
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What if the healthcare team recommends an option but I disagree?

You may not agree with the options recommended by the healthcare team. If so, it may be helpful to ask questions to better understand why the team is making a particular recommendation, and explain why you disagree. Often, disagreements are caused by misunderstandings about the diagnosis and prognosis, or about the concerns that you or the team has about one of the options.

If after clarifying these points, you still do not agree with the healthcare team, there is a series of steps that you can follow:

  • First, you may ask for a second opinion about the options;
  • Second, you can ask the Office of the Patient Experience to become involved. This is a service provided by each hospital that can help mediate during discussions with the healthcare team;
  • Third, if the two previous options are unsuccessful, you can ask the team to try to arrange a transfer to another healthcare facility or physician who might be willing to provide the treatment that you are requesting.

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Location and contact

Critical Care Medicine

Sunnybrook Health Sciences Centre
2075 Bayview Avenue, 
D-wing, 1st floor
room D1 08
Toronto, ON M4N 3M5

Phone: 416-480-4522
Fax: 416-480-4999

For information about patients admitted to Sunnybrook's Intensive Care Units, please contact the unit through the hospital switchboard at 416-480-6100