Visitors are not permitted at Sunnybrook, with the exception of essential care partners. Read more »

Hurvitz Brain Sciences Program - COVID-19 Information

Here you can find information about COVID-19 that is specific to the Hurvitz Brain Sciences Program. For all general information about COVID-19 from Sunnybrook, please visit

Important note about visitors

In order to ensure the safety of our patients and staff, there will be no visitors permitted at Sunnybrook during the COVID-19 pandemic, with the exception of essential care partners. We understand that this is a difficult change for those with loved ones who need to be in the hospital, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients. View full details about these changes at

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated July 8, 2020

Are my weekly appointments / check-ups / group therapy sessions still happening?

Virtual care is being offered to help continue care for most patients. Where possible, appointments will be held by video or over the phone. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health-care facility if necessary, for a physical examination.

Group treatment for Cognitive Behavioural Therapy (CBT) has been shifted to a web-based model and alternative options will be offered for those who are not able to participate. The Frederick W. Thompson Anxiety Disorders Centre at Sunnybrook is continuing to accept referrals, however, there may be delays in processing and responding. At this point, Spring CBT groups scheduled for May have not been cancelled, however, as the situation is rapidly evolving, and this may change in the coming weeks. Please check back frequently for updates.

Please be advised that the Thompson Centre’s residential and day treatment program has also shifted to a web-based model until further notice. People with pending admissions for the spring will be contacted directly to discuss potential changes to admission dates.

For more information about virtual care, please visit the Department of Psychiatry page.

I am an attendant and provide support to a person with a mental health condition or physical disability. Can I go with them to their appointment?

In cases where a doctor has recommended a patient come to Sunnybrook for treatment, a patient with mental health condition or physical disability who requires an attendant or support person can have one person attend. Screening procedures are in place before entering the hospital. Those who do not pass screening will not be permitted to enter.

What if my loved one is being rushed to the Emergency Department for a stroke or trauma? Can I go with them?

One accompanying visitor is permitted for patients being rushed to the Emergency Department for conditions such as stroke. To protect our patients and staff, accompanying visitors will not be permitted into the hospital if they have symptoms of illness.

Can I still reach out to the Family Navigation Project for support?

The Family Navigation Project (FNP) continues to accept calls and is available to support families needing navigation. Please note: during the COVID-19 pandemic, service providers across the Greater Toronto Area may be cancelling programs or moving from face-to-face interactions to providing support online and/or over the phone. These changes may impact FNP’s ability to navigate families in a timely manner. Please be patient as FNP team members continue to support families during this time.

Is the Rapid Access Addiction Medicine Clinic (RAAM Clinic) at Sunnybrook open to patients?

The RAAM clinic at Sunnybrook will be provided through a web-based model with access to counselling and peer support.

If you need support, feel free to message the RAAM addiction counsellors:

Please expect up to two business days for a response.

For more information on arranging appointments online or by phone, please visit the RAAM Clinic webpage.

My friend / family member is an inpatient at Sunnybrook. Can I still visit?

In order to ensure the safety of our patients and staff, no visitors are permitted at Sunnybrook during the COVID-19 pandemic, until further notice. There may be rare exceptions which will be reviewed on a case-by-case basis as determined by the clinical care team. We understand that this is a difficult change for those with loved ones who need to be in the hospital, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients.

I am a participant in a clinical trial. Is the trial continuing?

If you or a loved one is participating in a clinical trial, please contact study staff for more details about your specific trial.

I have an appointment in audiology services. Is it cancelled?

In order to reduce the number of people in the hospital during the COVID-19 pandemic, we are encouraging our health-care workers to have virtual visits with their patients, and to cancel any non-urgent visits. Your follow-up appointment might be postponed, or your physician’s office may reach out to you to set up a virtual appointment or by phone, if possible. Referred patients continue to be accepted and will be contacted directly by audiology services.

Is my cochlear implant surgery considered elective or urgent? What will happen to my surgery?

Patients will be contacted in advance to let them know about the need to postpone their procedure. All surgeries that may be safely done at a later time will be postponed. This will likely affect some cochlear implant surgeries. Sunnybrook surgeons have been diligently reviewing each patient case to ensure this is being done with the utmost care. We understand this is frustrating and difficult. We thank you for your patience and understanding as we respond to this global pandemic and work to keep our patients, staff and community safe.

Feeling ill and concerned about COVID-19?

The Ontario Government recommends anybody with symptoms of COVID-19, or anybody who thinks they may have been exposed to the virus, visit an assessment centre to get tested.

» View more information, including a list of COVID-19 assessment centres in Ontario

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 911.

Mental health resources

If you or someone you know is thinking about suicide or in severe emotional distress, please call 911 or visit your local emergency department. If you feel like you are in crisis or need somebody to talk to, community resources are here to help:

  • Crisis Services Canada
    24-hour, toll-free 1-833-456-4566
    Text: 45645 (4PM - midnight ET)
  • Kids Help Phone
    24-hour, 1-800-668-6868
  • Integrated Community Health Crisis Response Program
    24-hour crisis services in Etobicoke and North York
  • Scarborough Mobile Crisis Centre
    24-hour crisis services in East York and Scarborough
  • LGBTQ Youthline (Ontario wide)
    Peer support phone line for lesbian, gay, bisexual, transgender, transsexual, 2-spirited, queer and questioning youth
    Sunday to Friday, 4:00PM to 9:30PM
    Text line: 647-694-4275
  • Toronto Distress Centres
    24-hour, 416 408-4357
  • Gerstein Centre Crisis Line
    24-hour, 416 929-5200
  • Toronto Withdrawal Management System (detox)
    24-hour, 416 864-5040 or Toll-free: 1 866 366-9513
  • ConnexOntario (Addiction, Mental Health, and Problem Gambling Treatment Services)
    24-hour, 1-866-531-2600

View all information about COVID-19