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Holland Centre & Holland Bone and Joint Program - COVID-19 Information

Here you can find information about COVID-19 that is specific to Holland Bone and Joint Program patients. For all general information about COVID-19 from Sunnybrook, please visit

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated January 11, 2021

Important note about visitors at the Holland Centre

In order to ensure the safety of our patients and staff during the COVID-19 pandemic, Sunnybrook is limiting the number of visitors in the hospital.

Surgical short-term stay patients

At this time, visitors are not permitted.

Patients designated Alternate Level of Care

Patients staying at the Holland Centre while they await alternate care may welcome one designated visitor per day.

  • Patients may designate one essential care partners (aged 16+) who can visit them for an entire week. A COVID-19 test is required weekly for essential care partners.
  • Visits should be scheduled with the Patient Care Manager
  • Visiting hours at the Holland Centre are Monday - Friday, 10:00 a.m. – 4:00 p.m., Saturday and Sunday, 10:00 a.m. – 6:00 p.m.

Please note: The visitation policy for patients awaiting alternate care is aligned with provincial directives for Long Term Care facilitates.

Guidelines for approved visitors (essential care partners)

  1. Visitors are required to pass a screening questionnaire at the front door before each visit.
  2. Visitors are required to comply with infection prevention and control (IPAC) protocols, including proper use of face coverings or surgical/procedural masks.
  3. Visitors of alternate level of care patients are required to attest that they have tested negative for COVID-19 every week.

Visitor information for patients at the Bayview Campus

» View visitor guidelines for the Bayview Campus (2075 Bayview Avenue)

Current operational status at the Holland Centre - as of January 8, 2021

Due to increases in COVID-19 patients across the system, there are some reductions in surgical activity beginning the week of January 11, 2021. Staff are reaching out to patients if they are impacted. The situation remains very fluid and could continue to change.

Working Condition Program clinics are being reduced. There are no immediate impacts on other outpatient clinic activities.

Frequently asked questions

Why was my surgery postponed?

Due to increases in COVID-19 patients across the health-care system, some surgeries that may be done safely at a later time are being postponed. This is done to make sure hospitals have enough room, staff and supplies to treat COVID-19 patients and to ensure the safety of patients and staff.

How will I know if/when my surgery is being re-scheduled? Should I call someone to inquire?

If your surgery is impacted, your surgeon's office will be in contact with you to provide an update as soon as it is available. Please do not call in unless you have an urgent medical concern.

I have a confirmed procedure, treatment or surgery. What do I need to know?

For your health, and for the safety of staff, we want to ensure you minimize your chance of getting COVID-19 in the time leading up to your surgery, procedure or treatment at the hospital. Please visit the resources below for instructions and information to help minimize your risk:

» Information for patients scheduled for surgery or a procedure at Sunnybrook

Are clinics closed or cancelled at the Holland Centre?

Working Condition Program clinics are being reduced. As of January 8, 2021, there are no immediate impacts on other outpatient clinic activities.

I will be coming to the Holland Centre for a clinic visit. What do I need to know?

In-person clinic visits will be different.

  • You will be screened for any symptoms related to COVID-19 prior to the visit and at the entrance.
  • You will need to wear a mask. If you don’t have a mask, one will be given to you at the entrance.
  • There are no visitors or family companions allowed in the hospital, with the exception of pre-approved essential care partners. We know this is difficult for you; this is to keep our patients and staff safe.
  • If someone is bringing you to your appointment, plan to have them drop you off. If you need assistance, a staff member will help you get to your appointment.

We will do our very best to support you and deliver the best care possible under these new circumstances.

Is there anything I can do to help myself until my appointment is booked?

If your care team has given you exercises to do, please continue to do those.

For information about osteoarthritis and exercise, please consider reviewing our videos at

I’m a patient at SCIL at the Bayview Campus. Is my appointment cancelled?

At this time, SCIL clinics are still open.

I was recently referred for a joint assessment. When can I expect this to be booked?

A member of the care team will call you to schedule your appointment or set up a virtual appointment using telephone or video.

I can’t get through on the phone. What do I do?

We are experiencing a high volume of phone calls. We understand that this is frustrating at this uncertain time. Thank you for your patience as our staff work to answer questions and re-book appointments.

I don’t feel well. Is it COVID-19? What do I do?

The Ontario Government recommends anybody with symptoms of COVID-19, or anybody who thinks they may have been exposed to the virus, visit an assessment centre to get tested.

» View more information, including a list of COVID-19 assessment centres in Ontario

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 9-1-1.

View all information about COVID-19