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Holland Centre & Holland Bone and Joint Program - COVID-19 Information

Here you can find information about COVID-19 that is specific to Holland Bone and Joint Program patients. For all general information about COVID-19 from Sunnybrook, please visit

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated September 18, 2020

Important note about visitors at the Holland Centre

In order to ensure the safety of our patients and staff during the COVID-19 pandemic, Sunnybrook is limiting the number of visitors in the hospital.

Surgical short-term stay patients

At this time, only surgical short-term stay patients who require the support of an essential care partner may have one pre-approved essential care partner visit them during their stay.

An essential care partner can accompany a patient to their appointment/procedure/treatment or visit post-surgery in the following circumstances:

  • Patient has significant mobility issues (e.g. patient requires support attending to personal care)
  • Patient has cognitive issues (e.g. dementia)
  • Patient has an inability to communicate verbally (e.g. patient uses non-verbal methods of communication)
  • Essential care partners must be approved by the patient’s care team or doctor’s office before attending an appointment/procedure or visiting.
  • If you are the loved one of a patient who meets the above criteria, please connect with the patient’s care team to be added to the hospital’s visitor list.

Patients designated Alternate Level of Care

Patients staying at the Holland Centre while they await alternate care may welcome one visitor per day.

  • Patients may designate two essential care partners (aged 16+) who can visit them
  • Only one essential care partner may visit a patient per day
  • Visits should be scheduled with the Patient Care Manager
  • Visiting hours at the Holland Centre are Monday - Friday, 10:00 a.m. – 4:00 p.m., Saturday and Sunday, 10:00 a.m. – 6:00 p.m.

Please note: The visitation policy for patients awaiting alternate care is aligned with provincial directives for Long Term Care facilitates.

Guidelines for approved visitors (essential care partners)

  1. Visitors are required to pass a screening questionnaire at the front door before each visit.
  2. Visitors are required to comply with infection prevention and control (IPAC) protocols, including proper use of face coverings or surgical/procedural masks.
  3. Visitors of alternate level of care patients are required to attest that they have tested negative for COVID-19 within the previous two weeks and not subsequently tested positive.

Visitor information for patients at the Bayview Campus

» View visitor guidelines for the Bayview Campus (2075 Bayview Avenue)

Resuming surgeries and procedures 

The Holland Centre is gradually resuming care. We have restarted scheduled surgeries and re-opened outpatient clinics.

View more details about the resumption of surgeries and procedures

Resuming scheduled surgeries will be a gradual process that will take weeks and months. Hospitals need to follow the province’s operational requirements and are expected also to use its framework to plan and coordinate resuming scheduled care. Procedures that are urgent, time-sensitive, and medically necessary need to be addressed first.

There are a number of factors that determine when hospitals and programs are ready to resume scheduled care. Hospitals need to ensure they have a stable supply of medication and personal protective equipment, and a plan in place for pre-operative COVID-19 diagnostic testing. They must also keep space and staff ready in case there is a new surge in COVID-19 patients.

While hospitals want to provide care as soon as possible, the top priority is to make sure everyone – patients and staff – is safe in hospitals during this pandemic. Hospitals and their Ontario Health Regions are figuring out together where, when and how scheduled care can safely resume for waiting patients.

Frequently asked questions

Why was my surgery postponed?

In March, hospitals in Ontario were asked by the province to limit the number of people in hospitals during the COVID-19 pandemic, including the postponing of surgeries that may be done safely at a later time. This was done to make sure hospitals had enough room, staff and supplies to treat COVID-19 patients and to ensure the safety of patients and staff.

I saw on the news that hospitals can restart elective surgery. Why don’t I have a new date yet?

The provincial government has outlined a plan for resuming scheduled surgeries.

Surgical activity in Ontario is not back up to pre-pandemic levels and it will still take some time to reschedule all surgeries that have been postponed due to the pandemic. Our teams carefully review patients each day and determine who requires urgent surgical care.

Thank you for your patience and ongoing understanding during this unprecedented time. If your condition changes please let your health-care provider know.

How will I know if/when my surgery is being re-scheduled? Should I call someone to inquire?

The Holland Centre is gradually resuming care. Your surgeon’s office will be in contact with you to provide an update as soon as it is available. Please do not call in unless you have an urgent medical concern.

I have a confirmed procedure, treatment or surgery. What do I need to know?

For your health, and for the safety of staff, we want to ensure you minimize your chance of getting COVID-19 in the time leading up to your surgery, procedure or treatment at the hospital. Please visit the resources below for instructions and information to help minimize your risk:

» Information for patients scheduled for surgery or a procedure at Sunnybrook

Are clinics closed or cancelled at the Holland Centre?

Planning is underway to resume in-person clinical activity. If you currently have a visit scheduled you will be contacted with details as to whether the visit will occur virtually (using telephone or video) or in-person.

I will be coming to the Holland Centre for a clinic visit. What do I need to know?

In-person clinic visits will be different.

  • You will be screened for any symptoms related to COVID-19 prior to the visit and at the entrance.
  • You will need to wear a mask. If you don’t have a mask, one will be given to you at the entrance.
  • There are no visitors or family companions allowed in the hospital, with the exception of pre-approved essential care partners. We know this is difficult for you; this is to keep our patients and staff safe.
  • If someone is bringing you to your appointment, plan to have them drop you off. If you need assistance, a staff member will help you get to your appointment.

We will do our very best to support you and deliver the best care possible under these new circumstances.

Is there anything I can do to help myself until my appointment is booked?

If your care team has given you exercises to do, please continue to do those.

For information about osteoarthritis and exercise, please consider reviewing our videos at

I’m a patient at SCIL. Is my appointment cancelled?

SCIL is gradually resuming clinical activity.  A member of the care team will call you to reschedule your appointment or set up a virtual appointment using telephone or video.

I was recently referred for a joint assessment. When can I expect this to be booked?

Clinical activity is gradually being resumed. A member of the care team will call you to reschedule your appointment or set up a virtual appointment using telephone or video.

My loved one is a patient at the Holland Centre. Can I visit or attend an appointment with them?

In order to ensure the safety of our patients and staff during the COVID-19 pandemic, Sunnybrook is limiting the number of visitors in the hospital. At this time, patients who require an essential care partner may have a pre-approved essential care partner accompany them at the hospital. Learn more about essential care partners, the criteria & approval process, and more »

I can’t get through on the phone. What do I do?

We are experiencing a high volume of phone calls. We understand that this is frustrating at this uncertain time. Thank you for your patience as our staff work to answer questions and re-book appointments.

I don’t feel well. Is it COVID-19? What do I do?

The Ontario Government recommends anybody with symptoms of COVID-19, or anybody who thinks they may have been exposed to the virus, visit an assessment centre to get tested.

» View more information, including a list of COVID-19 assessment centres in Ontario

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 9-1-1.

View all information about COVID-19