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COVID-19 (2019 novel coronavirus): Info & Reosurces
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Odette Cancer Centre - COVID-19 information

Here you can find information about COVID-19 that is specific to the Odette Cancer Centre patients. For all general information about COVID-19 from Sunnybrook, please visit sunnybrook.ca/coronavirus

Important note about visitors

In order to ensure the safety of our patients and staff, there will be no visitors permitted at Sunnybrook during the COVID-19 pandemic, until further notice. This includes family members or companions accompanying patients to appointments or procedures. We understand that this is a difficult change for those with loved ones who need to be in the hospital, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients. View full details about these changes at sunnybrook.ca/coronavirus.

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated March 27, 2020


Is my clinic appointment at the Odette Cancer Centre cancelled?

The Odette Cancer Centre is open for appointments and for treatments. But your physician’s office might call you to reschedule your appointment or set up a phone or virtual appointment. In order to ensure the safety of our patients and staff, visitors or companions at appointments are not permitted at Sunnybrook or Odette Cancer Centre during the COVID-19 pandemic, until further notice. We understand that this is a difficult change for those with loved ones in the hospital or with appointments or treatment, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients.

I have radiation. What do I do?

Radiation appointments will continue as scheduled.

What are you doing to protect us? We are the immunocompromised and that puts us at higher risk of serious complications from COVID-19.

We are taking all precautions, including limiting the number of people on site. No visitors to units or companions to appointments will be permitted. This policy has been put in place to help protect you. Our Infection Prevention & Control team is diligent in ensuring the best practices are maintained to protect our patients and staff. This includes cleaning surfaces often, limiting visitors and using the proper personal protective equipment when needed. We are also encouraging our physicians to consider virtual appointments so that you can access care from home, if possible. When that is not possible, we ensure all protocols are followed to protect you while you are on site.

Why is the North Entrance closed to patients and visitors? How do I get in for my appointment?

Patients coming to the Odette Cancer Centre are to use the T-Wing East Entrance. All patients will be screened for symptoms at the door. Please respect our door screeners as they work to keep everyone safe.

As fever, cough, shortness of breath, nausea, vomiting, diarrhea can be present in people undergoing cancer treatment, our door screeners may provide you with additional instructions for precautions in order to proceed with urgent appointments.

Can I still bring my family member to their appointment?

In order to ensure the safety of our patients and staff, there will be no visitors or companions permitted at Sunnybrook or Odette Cancer Centre during the COVID-19 pandemic, until further notice. This includes outpatient appointments. We understand that this is a difficult change for those with loved ones in the hospital or with appointments, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients.

This applies to Odette clinics, radiation and chemotherapy appointments, breast clinic, C606 and any other appointments on campus.

Exceptions will be made for patients with mental or physical disabilities or impairments that requires personal assistance at the discretion of our staff.

Can I come pick up my prescription at the T-Wing and M6 pharmacies?

You can still pick up your prescription at the pharmacies. Please note you will be screened at the door for symptoms.

How can I get to the breast centre?

You can enter and be screened at the M-Wing doors or enter at T-Wing East entrance and use the tunnel to the main hospital. Please practice hand hygiene as you move throughout the hospital between appointments.

I have an appointment in the breast clinic. Is it cancelled?

Your physician’s office will contact you if your appointment is cancelled.

While Sunnybrook is safe and remains open to our patients, we are taking precautionary steps during the COVID-19 pandemic to limit the number of people in the hospital during this time. This includes the cancellation of any non-urgent visits to the hospital. Your follow-up appointment might be postponed, or your physician’s office may reach out to you to set up a telephone or virtual appointment if possible. You can enter the hospital through the M-Wing entrances. Please note: visitors and companions for outpatient appointments are not permitted at this time, until further notice.

Can I still use the tunnel between the main hospital and Odette?

Yes. The tunnel is open. Please practice hand hygiene as you move throughout the hospital between appointments.

Is C606 open for my treatment?

C606 is open. Visitors or family members are not permitted at your appointment until further notice. This is to protect our patients and staff from the COVID-19 pandemic. Exceptions will be made for patients with mental or physical disabilities or impairments that requires personal assistance at the discretion of our staff.

Is my cancer surgery considered elective or urgent? What will happen with my surgery?

All surgeries that may be safely done at a later time will be postponed. This might affect some cancer surgeries. Sunnybrook surgeons have been diligently reviewing each patient to ensure this is being done with the utmost care. Patients will be contacted in advance to let them know about the need to postpone their procedure.

I’m confirmed to have cancer surgery. What do I need to know?

If your surgery has been confirmed, please follow all the instructions given to you by your surgical team. If you have questions about how to prepare for your surgery, please call your surgeon’s office or the nursing line at 416-480-5000.

Note: When you come to the hospital for your surgery, please bring any current medications with you. COVID-19 is affecting deliveries around the world, including deliveries of medication to hospitals. Orders may be delayed or incomplete. If you need to come to the hospital for care, please bring your medications with you. We want to avoid potential interruptions and unnecessary changes to the medications you take. An up-to-date list of your medications is also very helpful. If you have one, please bring it with you as well.

I can’t get through on the phone. What do I do?

We are experiencing a high volume of phone calls. We understand that this is frustrating at this uncertain time. Thank you for your patience as our staff work to answer questions and re-book appointments.

My friend/family member is an inpatient on a cancer unit. Can I still visit?

No visitors are allowed at this time. We appreciate your understanding as we try to keep our patients and staff safe. There will be exceptions for both inpatient and outpatient settings only for patients who are dying, and for patients with mental or physical disabilities or impairments that requires personal assistance.

Are the places to buy food still open at the Odette Cancer Centre/Sunnybrook?

Many of our food services locations are closed or on reduced hours. If you have a long day of appointments at the Odette Cancer Centre, please bring snacks and drinks from home.

I don’t feel well. Is it COVID-19? What do I do?

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 9-1-1.

If you feel slightly unwell, please call the nursing line at 416-480-5000 for an assessment.

View all information about COVID-19