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Odette Cancer Centre - COVID-19 information

Here you can find information about COVID-19 that is specific to the Odette Cancer Centre patients. For all general information about COVID-19 from Sunnybrook, please visit

Important note about visitors

In order to ensure the safety of our patients and staff during the COVID-19 pandemic, Sunnybrook is limiting the number of visitors in the hospital.

» View our current visitor guidelines

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated August 10, 2020

Is my clinic appointment at the Odette Cancer Centre cancelled?

The Odette Cancer Centre is open for appointments and for treatments. But your physician’s office might call you to reschedule your appointment or set up a phone or virtual appointment. In order to ensure the safety of our patients and staff, visitors or companions at appointments are not permitted at Sunnybrook or Odette Cancer Centre during the COVID-19 pandemic, until further notice. We understand that this is a difficult change for those with loved ones in the hospital or with appointments or treatment, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients.

I have radiation. What do I do?

Radiation appointments will continue as scheduled.

I'm starting a new treatment at the Odette Cancer Centre. What do I need to know?

We understand this is a stressful time for you and your family. For more information about starting your cancer treatments during the COVID-19 pandemic, please visit our resource for patients. If you have questions, please feel welcome to reach out to a member of your care team. 

What are you doing to protect us? We are the immunocompromised and that puts us at higher risk of serious complications from COVID-19.

We are taking all precautions, including limiting the number of people on site. No visitors to units or companions to appointments will be permitted. This policy has been put in place to help protect you. Our Infection Prevention & Control team is diligent in ensuring the best practices are maintained to protect our patients and staff. This includes cleaning surfaces often, limiting visitors and using the proper personal protective equipment when needed. We are also encouraging our physicians to consider virtual appointments so that you can access care from home, if possible. When that is not possible, we ensure all protocols are followed to protect you while you are on site.

Why is the North Entrance closed to patients and visitors? How do I get in for my appointment?

Patients coming to the Odette Cancer Centre are to use the T-Wing East Entrance. All patients will be screened for symptoms at the door. Please respect our door screeners as they work to keep everyone safe.

As fever, cough, shortness of breath, nausea, vomiting, diarrhea can be present in people undergoing cancer treatment, our door screeners may provide you with additional instructions for precautions in order to proceed with urgent appointments.

Do I need to wear a mask to my appointment?

Sunnybrook is now providing masks to all patients.

Patients who are coming to the hospital for appointments will be provided with a mask when entering the hospital. Patients may also choose to wear their own masks from home to their appointments.

Hospital in-patients will be provided with masks by their care team.

Sunnybrook has taken this precautionary step out of an abundance of caution. Masks can help prevent the spread of respiratory illness, including COVID-19, when important measures such as physical distancing are not possible.

» View information about properly and safely using a mask

Can I accompany my loved to their outpatient appointment/treatment?

In order to ensure the safety of our patients and staff, Sunnybrook is limiting the number of visitors in the hospital during the COVID-19 pandemic. This means any family members or companions will not be able to accompany patients to their outpatient appointments or treatments, except in special circumstances. We understand that this is a difficult change, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients.

For appointments in the Odette Cancer Centre, please drop off your loved one at the East Doors. Please bring a cell phone if possible. We will ask for a cell phone number so that we can let you know when the visit is done and the patient is ready for pick up at the east entrance. We can also use this cell phone to connect with you during the appointment if you want to listen in. Translation phones are also being used.

We have Odette staff re-assigned and available to escort your loved one to their appointments at all times.

Thank you for your ongoing patience and understanding as we work to keep our patients safe.

» View our full visitor policy

Can I come pick up my prescription at the T-Wing and M6 pharmacies?

You can still pick up your prescription at the pharmacies. Please note you will be screened at the door for symptoms. Curbside pick-up may also be available to you. Please speak to a pharmacy staff member about this option.

How can I get to the breast centre?

You can enter and be screened at the M-Wing doors or enter at T-Wing East entrance and use the tunnel to the main hospital. Please practice hand hygiene as you move throughout the hospital between appointments.

I have an appointment in the breast clinic. Is it cancelled?

Your physician’s office will contact you if your appointment is cancelled.

While Sunnybrook is safe and remains open to our patients, we are taking precautionary steps during the COVID-19 pandemic to limit the number of people in the hospital during this time. This includes the cancellation of any non-urgent visits to the hospital. Your follow-up appointment might be postponed, or your physician’s office may reach out to you to set up a telephone or virtual appointment if possible. You can enter the hospital through the M-Wing entrances. Please note: visitors and companions for outpatient appointments are not permitted at this time, until further notice.

Can I still use the tunnel between the main hospital and Odette?

Yes. The tunnel is open. Please practice hand hygiene as you move throughout the hospital between appointments.

Is C606 open for my treatment?

C606 is open. Visitors or family members are not permitted at your appointment until further notice. This is to protect our patients and staff from the COVID-19 pandemic. Exceptions will be made for patients with mental or physical disabilities or impairments that requires personal assistance at the discretion of our staff.

Why was my surgery postponed?

In order to ensure the safety of patients and staff, all hospitals in Ontario are limiting the number of people in hospitals during the COVID-19 pandemic. This means that Sunnybrook will be postponing any surgeries that may be done safely at a later time. All decisions to postpone surgeries have been made with careful consideration, in consultation with each patient’s health-care team.

A member of your health-care team will contact you if your surgery date is affected by these changes.

We understand this is not an ideal situation, and we appreciate your understanding during this time. If you have any questions about your upcoming surgery, please talk to your health-care provider directly for more information.

I’m confirmed to have cancer surgery. What do I need to know?

If your surgery has been confirmed, please follow all the instructions given to you by your surgical team. If you have questions about how to prepare for your surgery, please call your surgeon’s office or the nursing line at 416-480-5000.

Note: When you come to the hospital for your surgery, please bring any current medications with you. COVID-19 is affecting deliveries around the world, including deliveries of medication to hospitals. Orders may be delayed or incomplete. If you need to come to the hospital for care, please bring your medications with you. We want to avoid potential interruptions and unnecessary changes to the medications you take. An up-to-date list of your medications is also very helpful. If you have one, please bring it with you as well.

I am finding this time stressful. What can I do?

This is a stressful and challenging time. If you would like to access to our Patient and Family Support services, those are available to you. Please call 416-480-4623 to connect with Social Work, Psychology or Psychiatry.

I can’t get through on the phone. What do I do?

We are experiencing a high volume of phone calls. We understand that this is frustrating at this uncertain time. Thank you for your patience as our staff work to answer questions and re-book appointments.

My friend/family member is an in-patient on a cancer unit. Can I still visit?

Are the places to buy food still open at the Odette Cancer Centre/Sunnybrook?

Many of our food services locations are closed or on reduced hours. If you have a long day of appointments at the Odette Cancer Centre, please bring snacks and drinks from home.

I don’t feel well. Is it COVID-19? What do I do?

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 9-1-1.

If you feel slightly unwell, please call the nursing line at 416-480-5000 for an assessment.

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