Visitors are not permitted at Sunnybrook. Read more »

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St. John's Rehab - COVID-19 Information

Here you can find information about COVID-19 that is specific to St. John's Rehab patients. For all general information about COVID-19 from Sunnybrook, please visit sunnybrook.ca/COVID19

Important note about visitors

In order to ensure the safety of our patients and staff, there will be no visitors permitted at Sunnybrook during the COVID-19 pandemic, until further notice. This includes family members or companions accompanying patients to appointments or procedures. We understand that this is a difficult change for those with loved ones who need to be in the hospital, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients. View full details about these changes at sunnybrook.ca/COVID19

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated April 15, 2020

When will my outpatient appointments start / restart?

Your health and safety are our priority. Our Outpatient Services team will contact you regarding your appointments. In some cases, your appointment may be rescheduled or moved to a phone or virtual care appointment.

The following community clinics and programs are closed until further notice:

What are you doing to protect us?

We are taking all precautions, including limiting the number of people on site. Our Infection Prevention & Control team is diligent in ensuring the best practices are maintained to protect our patients and staff. This includes cleaning surfaces often, limiting visitors and using the proper personal protective equipment when needed. We are also encouraging our physicians to consider virtual appointments so that you can access care from home, if possible. When that is not possible, we ensure all protocols are followed to protect you while you are on site.

The doors are closed. How do I get into St. John’s Rehab?

All patients to St. John’s Rehab are to use the Main Entrance at the Horsfall-Eaton wing only. We will be screening all patients for symptoms at the door. Please note there will be no visitors permitted at Sunnybrook during the COVID-19 pandemic, until further notice. Please respect our door screeners as they work to keep everyone safe.

My family member/friend is a patient at St. John’s Rehab. Can I go to the hospital?

In order to ensure the safety of our patients and staff, there will be no visitors permitted at Sunnybrook, including St. John’s Rehab, during the COVID-19 pandemic, until further notice. This includes companions accompanying patients to appointments. We understand that this is a difficult change for those with loved ones who need care in hospital, but it is an important precaution being put in place to ensure the safety of all those at Sunnybrook, including our sickest and most vulnerable patients. 

My family member was supposed to come home on a weekend pass. Is that still happening?

To help protect our patients and staff from COVID-19, all weekend and overnight passes have been put on hold until further notice.

I don’t feel well. Is it COVID-19? What do I do?

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 9-1-1.

If you feel slightly unwell, please call your physician’s office for further instructions.

Can I drop off food or other items for my loved one?

While family members and loved ones cannot visit patients, clothing and other items can be dropped off for patients at St. John’s Rehab, 9 a.m. to 6 p.m., daily, at the Main Entrance.

You will need to be screened first, and you will not be allowed to enter the hospital. Place items in a bag labelled with patient’s name and unit; the bags will be delivered to units at regular intervals. For food items, please note that only commercially prepared pre-packaged non-perishable or single-serving homemade food items will be accepted. Food items must not require refrigeration or heating, and must be in a disposable container (containers and any leftovers will be thrown out). Please note that we cannot guarantee the food will get to the patient on the same day or at a particular time.

We do not have the capacity to accept food deliveries for inpatients from UberEats, Skip the Dishes, DoorDash and other food delivery services at any of our campuses at this time.

View all information about COVID-19