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COVID-19 Vaccine Hub

Here you can find information about Sunnybrook's COVID-19 vaccine efforts, vaccine eligibility at our clinic, and more.

Eligible residents can now book a COVID-19 vaccine appointment at Sunnybrook

Residents who are eligible for a COVID-19 vaccine can now book an appointment for the first dose of the vaccine at Sunnybrook directly, without pre-registration. Our vaccine clinic is by appointment only, no walk-ins.

Eligibility based on age

Those 60 years of age or older (those born in 1961 or earlier) are eligible for the COVID-19 vaccine at Sunnybrook.

Sunnybrook’s vaccine clinic has very limited availability for this booking option at this time. Some vaccine clinics and pharmacies outside of Sunnybrook are vaccinating people age 40+. Check vaccineto.ca for availability and to book.

Eligibility as part of a priority population

The below priority groups have been defined by the Government of Ontario's vaccine rollout plan. If you are a resident who belongs to any of the following groups, you can now book a COVID-19 vaccine appointment at Sunnybrook.

  • Indigenous adults
  • Adults who receive home care (for example you receive services from the LHIN or a nursing agency)
  • Faith leaders at higher risk of COVID-19 exposure (e.g. end-of-life care, care of deceased, home visits, care in health care and vulnerable settings)
  • Health-care workers (a person who works in a health-care setting in any capacity)
  • People with highest-risk or high-risk conditions (see list below)
  • People age 50 years or older who live in a local COVID-19 hotspot (Eligible postal codes start with: M2J, M2M, M2R, M3A, M3C, M4A, M5N, M6A, M6B. Bring proof of address to your appointment.)
  • Essential caregiver to a person with a highest-risk condition
Highest-risk conditions
  • Organ transplant recipients
  • Hematopoietic stem cell transplant recipients
  • People with neurological diseases in which respiratory function may be compromised (for example, motor neuron disease, myasthenia gravis, multiple sclerosis)
  • Haematological malignancy diagnosed within the last year
  • Kidney disease with estimated glomerular filtration rate (eGFR) under 30
High-risk conditions
  • Obesity (BMI over 40)
  • Other treatments causing immunosuppression (for example, chemotherapy, immunity-weakening medications)
  • Intellectual or developmental disabilities (for example, Down Syndrome)

The above list of "highest risk and high-risk conditions" is taken directly from the Government of Ontario's vaccination rollout plan. 

If you are not sure of your eligibility, please visit The Ministry of Health's website or call the Provincial Information line at 1-888-999-6488 (TTY 1-866-797-0007)

Please only book a vaccine appointment if you meet this eligibility criteria. Our vaccine clinic team will ask you how you are eligible when you arrive for your scheduled appointment. Booking an appointment if you don't meet this eligibility criteria means that you will not receive a COVID-19 vaccine, and doing so takes away a vaccine appointment slot from somebody who is eligible.

Book your COVID-19 vaccine appointment at Sunnybrook »

Please note, our booking site is not compatible with Firefox at this time. Please use a different browser to access our online booking system.


Some things to remember before booking your appointment

Please ensure you are eligible, based on the criteria above, before booking an appointment.

You are encouraged to book a COVID-19 vaccine at a clinic nearest you. Check out vaccineto.ca for a list of clinics and how to book. If you are a resident of North Toronto, you can visit the North Toronto Ontario Health Team's website for a list of clinics in the area.

  • If you need help booking your vaccine appointment, please call 1-888-385-1910.
  • If you live outside of Toronto, please check your local public health unit’s website to book a vaccine appointment closer to home. 

Sunnybrook's vaccine clinic is by appointment only. We know you are eager to get your COVID-19 vaccine, but for everyone’s safety, please do not come to Sunnybrook for a vaccine unless you have an appointment booked. If you do not have a scheduled appointment, you will not receive a vaccine. Our vaccine clinic does not accept walk-ins. Thank you for your cooperation and understanding.


Daily COVID-19 vaccine standby opportunity

We have launched a daily standby list for end-of-day vaccine doses for members of the public who are eligible to receive the COVID-19 vaccine at Sunnybrook.

Learn more about the standby list, eligibility and process »

Sunnybrook COVID-19 Vaccine Clinic

View information about Sunnybrook's COVID-19 Vaccine Clinic, including how to get there, what to expect during your vaccine appointment, and more.

Learn more about our clinic at sunnybrook.ca/vaccine-clinic »

Frequently asked questions about vaccine eligibility & appointment booking

Vaccine eligibility

What do you mean by “adult recipient of home care”?

The LHIN and home care nursing or service agencies provide care to some individuals in their home. If you have an agency nurse or other health-care professional visit you in your home to deliver care, then you are eligible in Phase 1 of the Government of Ontario's vaccine rollout plan. You are the “adult recipient of home care.”

Phase 1 of the government’s rollout plan does not include vaccination for family members or other people who provide health care or personal care services to elderly relatives or people with chronic conditions. Therefore Sunnybrook is unable to vaccinate those individuals at this time. Some of these individuals will be eligible for vaccination at some point during Phase 2. As we move into Phase 2, please find more information about the phases of the Ministry of Health’s rollout plan on their website.

What do you mean by a community health care worker?

Any physicians, regulated health professionals and any staff member, contract worker, student/trainee, registered volunteer, or other essential caregiver currently working in a health care organization, including workers that are not providing direct patient care such as cleaning staff, food services staff, information technology staff, security, research staff, and other administrative staff.

You can find more information in the Government of Ontario's Guidance for Prioritizing Healthcare Workers.

I am age 50+ and live in a COVID-19 hotspot. Can I book an appointment for a vaccine at Sunnybrook?

People age 50+ from local hotspots (identified by the postal codes below) can now book an appointment for a COVID-19 vaccine at Sunnybrook.

Eligible postal codes start with: M2M, M2R, M3A, M3C, M4A, M5N, M6A, M6B, M2J.

If you live in one of these postal codes, you can book an appointment now at Sunnybrook. Other hospital clinics and mass vaccination sites are vaccinating people from other hotspots.

If there are no appointment times available, or you live in a different hotspot than those indicated above, please visit Toronto Public Health's website for other vaccination sites near you.

Please bring proof of your address with you to your appointment. Thank you for your honesty when booking your COVID-19 vaccine appointment. Booking a vaccine when you are not yet eligible takes a dose away from someone who may need it most.

Updated April 15

I am age 18+ and live in a COVID-19 hotspot. Can I book an appointment for a vaccine at Sunnybrook?

Only those who are 50+ and live in local hotspot neighbourhoods (postal codes begin with: M2J, M2M, M2R, M3A, M3C, M4A, M5N, M6A, M6B) are eligible for a COVID-19 vaccine at Sunnybrook's vaccine clinic (along with those who meet our other eligibility criteria).

Mobile clinics and pop-ups will be vaccinating people 18 - 49 years of age in hotspot neighbourhoods. Check your local public health unit's website for information as it becomes available.

I’m a teacher in a hotspot. Why can’t I book on Sunnybrook’s vaccine booking site?

The Ministry of Health has indicated teachers must book COVID-19 vaccine appointments through the provincial call centre.

You can currently book appointments through the call centre if you:

  • directly support students with complex special education needs in elementary and secondary schools anywhere in the province
  • work in an elementary or secondary school in a designated hot spot in Peel or Toronto

You need to call so you can answer some identifying questions, such as the details from your eligibility letter (which your school or school board will give you if you are eligible).

COVID-19 vaccine call centre:

1‑833‑943‑3900

Call centre hours:

8 a.m. to 8 p.m. every day

What does an essential caregiver to a person with a highest-risk condition mean?

An essential caregiver provides direct care to a person with a highest-risk condition (e.g. supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making).

In this context, a caregiver must be at least 16 years of age.

Examples of caregivers include family members who provide support, a privately hired caregiver, paid companions and translators.

I’m a caregiver for my elderly Mom, who lives in her own home in the community. Can I get the vaccine in this phase of rollout plan?

The current phase of the Ministry of Health’s vaccination rollout plan includes caregivers for people with the highest-risk conditions who live in the community. It does not currently include caregivers to seniors or others who live in the community. The highest-risk health conditions are noted in the box at the top of this page.

Please note there may be other ways you are eligible. Please check the box at the top of this page, or visit the Ministry of Health’s vaccine page.

I have a chronic illness. Can I get the vaccine now?

In its vaccination rollout plan, the Ministry has divided chronic illnesses into three groups: highest risk, high risk and at risk. Sunnybrook is now booking vaccination appointments for people with highest-risk and high-risk health conditions.

You can see the list of those conditions outlined in the grey box above.

People with illnesses or conditions that the Ministry of Health calls “at risk conditions” are not yet eligible and cannot get a vaccine at Sunnybrook yet.

You can read more about the Ministry of Health’s rollout plan on the Government of Ontario's website.

If you are not sure of your eligibility, please visit The Ministry of Health's website or call the Provincial Information line at 1-888-999-6488 (TTY 1-866-797-0007).

When will people with at-risk conditions like diabetes or respiratory diseases be eligible for the vaccine?

People with conditions that the Ministry of Health calls “at risk conditions” are not yet eligible for the COVID-19 vaccine. This group of people will be eligible sometime in Phase 2. The Ministry’s list of “at-risk conditions” include:

  • Immune deficiencies / autoimmune disorders
  • Stroke / cerebrovascular disease
  • Dementia
  • Diabetes
  • Liver disease
  • All other cancers
  • Respiratory diseases
  • Spleen problems
  • Heart disease
  • Hypertension with end organ damage
  • Diagnosis of mental disorder
  • Substance use disorders
  • Thalassemia
  • Pregnancy
  • Immunocompromising health conditions
  • Other disabilities requiring direct support care in the community

If you have an illness or condition that is considered at-risk, you will become eligible for a vaccine in the weeks ahead. We know you are eager to be vaccinated. Please do not book an appointment until the Ministry of Health’s rollout plan moves to this group. We appreciate your patience and understanding.

I have a highest-risk condition but got a 16-week second dose appointment when I was at your clinic. Why?

In March, the Ministry of Health announced that some people would get the second dose of COVID-19 vaccine within a shorter timeframe because of their high-risk of severe COVID-19 and because of the way the vaccine works to build immunity. Please note: This does not apply to all conditions the Ministry of Health classifies as “highest risk”. It is only if you are on cancer treatment (chemotherapy, immunotherapy or targeted therapy), if you’ve had an organ transplant or if you are on dialysis. At the time of booking, you are asked whether you meet any of those criteria.

Since most people still get a 16-week appointment, our clinic staff gives a 16-week date to everyone. Your exemption is processed later, and a new, rescheduled second dose date will be texted or emailed to you. That is the second dose appointment that you should attend. Please disregard the appointment date given to you at the time of your appointment. Sometimes it can take several days for this new rescheduled appointment to get to you.

I filled out your second dose form and never got a new date yet. Why?

If you were vaccinated at Sunnybrook in March, and indicated to us via our online form that you are part of one of the groups who require an earlier second dose, thank you for your patience. Our team is going through the submissions in order of first appointment date and rebooking people accordingly. You should receive a confirmation text or email of a new date for your second dose appointment.

I’m a patient at Sunnybrook. When will I get my vaccine?

We are following Government of Ontario's direction for the rollout of the COVID-19 vaccine. You can read more about the government’s rollout plan on the Government of Ontario website.

Vaccine appointment booking

How do I book an appointment for a COVID-19 vaccine at Sunnybrook?

If you are eligible for the vaccine at this time, please use the booking system at the link above to choose an appointment date and time.

I tried to book an appointment and the system says there are “no appointments available.” Now what?

We’re sorry. We know this is frustrating. Our vaccine clinic team reviews the number of appointments each day and opens up more slots based on our vaccine supply. Our supply of vaccine goes up and down, and so some days there are more appointments than others. If you try to book an appointment and there are no times available, please check back again tomorrow, as more times are opened up each day.

There are lots of vaccine clinics now open and booking appointments in Toronto. Check vaccineto.ca for more information.

I booked an appointment. Where is my confirmation notice?

You will be sent a confirmation email, text message or both an email and text message, depending on the "preferred contact method" you have chosen during the booking process. If you chose neither as your preferred contact method, you will not receive a confirmation text message or email, as noted during the booking process. If you chose "email" or "both" as your preferred contact method, and did not receive a confirmation email, please check your Junk Mail folder. Depending on your email settings and provider, our email confirmation might be marked as Spam. Be sure to note your appointment date and time and unique identifier code at the time of booking.

I can’t access your booking site. Why?

The interest in the COVID-19 vaccine had been overwhelming at times. Sometimes this causes our system to slow down or timeout. We are sorry for this frustration; please keep trying. You can also check vaccineto.ca for other sites that are also booking vaccine appointments.

Our booking site is not compatible with Firefox at this time. Please use a different browser to access our online booking system.

Can I book my spouse and I at the same time?

If you and your spouse are both eligible, please complete two separate bookings for you and your spouse; it’s very likely you’ll be able to find a day that you can come at or near the same time.

If one of you is eligible  and the other is not, you will only be able to book an appointment for the eligible spouse. This is in line with the provincial government’s rollout plan.

How do I cancel my appointment?

You can cancel your appointment on our booking website. You will need your unique identifier that was assigned to you during the appointment confirmation process. This unique identifier can also be found in your appointment confirmation text or email. If you don’t have that unique identifier and you need to cancel, please let us know.

I have a vaccine appointment at Sunnybrook, what do I need to know?

Information about Sunnybrook's vaccine clinic, and your vaccine appointment, can be found on our Vaccine Clinic webpage. Please do not arrive earlier than 5 minutes before your scheduled appointment time to help ensure physical distancing can be safely maintained within and around the clinic.

I got my first dose at Sunnybrook. When is my second dose?

Most people will get the second dose of the COVID-19 vaccine 16 weeks after their first dose, as per the direction of Ontario’s Ministry of Health. Your second dose will be scheduled when you are here for your first dose. You do not need to book an appointment your second dose.

Residents of long-term care, retirement homes and seniors congregate care homes and First Nations persons living in remote communities are exempt and receive second doses in 21-28 days, as per the Ministry of Health.

Update March 30: The Ministry of Health notified vaccine clinics on March 29 that specific patients would be exempt from the 16-week dose interval and would be moved to a 21-28 day time period for their second dose of the COVID-19 vaccine.

The following patients will be provided their second dose within a 21-28 day timeframe:

  • Recipients of solid organ transplants
  • Recipients of hematopoetic stem cell transplants
  • People receiving hemodialysis
  • People with malignant hematological conditions undergoing active treatment*
  • People with non-hematological malignant solid tumours undergoing active treatment*

(* “active treatment” is defined as chemotherapy, targeted therapy, and immunotherapy; not those receiving only radiation or hormonal therapy)

If you have not yet been vaccinated, please tell clinic staff when you arrive that you have one of the above conditions.

NOTE: People with the second dose timing exemption might not receive the date of their second dose immediately at their first dose appointment. If you do not receive a text or email confirmation of your second dose date within 12 days of your first dose, email questions@sunnybrook.ca. If you filled out our second dose exemption form, please be patient. We know you are anxious about your second dose. Our clinic team is manually rebooking many people and is doing so in order of first appointment date to book appointments as close to the 21-28 day window as possible.

Odette Cancer Centre Patients: if you received your first dose at Sunnybrook’s vaccine clinic and were booked through the Odette Cancer Program, our team will contact you to discuss how best to book your second dose.

Please do not email with queries about dose intervals if you are not from the group outlined above. If you received your first dose of the COVID-19 vaccine at a vaccination site other than Sunnybrook, please contact that site directly for information on moving your second dose appointment. Sunnybrook can only provide the second dose of the COVID-19 vaccine to people who received their first dose here. For other questions about dose intervals, please contact the Ministry of Health.

Can I use your booking site to book a second dose at Sunnybrook?

No. Do not use the booking tool to book a second dose. The Ministry of Health says that everyone's second dose is in 16 weeks, with a few exceptions for some health conditions. All hospital sites have their own booking system so while it's indeed possible to book yourself an appointment at a different clinic, you will NOT get a second dose when you arrive. Our clinic team is able to see that you have had a first dose already and you will be turned away. This disrupts our clinic flow and blocks someone else who is eligible from booking their first dose. You can read more about the Ministry of Health’s dose interval changes on their website. If you have booked yourself a second dose at a new clinic, please cancel it and go to your scheduled second dose appointment.

Can I change my second dose appointment?

Please try to come to your scheduled second dose appointment. We are working towards a way to change your second dose appointment, but it is currently not possible. If your second dose date is coming soon and you really cannot get here, please call 1-888-385-1910.

I got my first dose of the COVID-19 vaccine in North Toronto at the Baycrest Englemount-Lawrence Clinic. Can I get my second dose at Sunnybrook?

No. You must get your second dose of the COVID-19 vaccine at the clinic where you received your first dose.

Does Sunnybrook offer walk-in vaccine appointments? Can I get a vaccine if I show up at the hospital?

We know you are eager to get your COVID-19 vaccine, but for everyone’s safety, please do not come to Sunnybrook for a vaccine unless you have an appointment booked. If you do not have a scheduled appointment, you will not receive a vaccine. Our vaccine clinic does not accept walk-ins. Thank you for your cooperation and understanding.

Which COVID-19 vaccine will I receive if I’m vaccinated at Sunnybrook?

The Sunnybrook COVID-19 vaccine clinic receives supplies of both the Pfizer and Moderna vaccines.

You will be told what vaccine is being used on your appointment date upon your arrival. This is based on vaccine supply and it is not a choice.

We are pleased there are four approved vaccines for COVID-19 in Canada and they are all highly effective and safe. Some people have asked if one vaccine is better than the other. Our response is that the best vaccine is the vaccine that is available to you now, regardless of age or underlying conditions. All available COVID-19 vaccines offer significant protections and save lives – so any vaccine is better than no vaccine, especially now as the B.1.1.7 variant is emerging and can be prevented by any of the four COVID-19 vaccines.

Your second dose of vaccine will be the same as your first dose.

Updated April 12, 2021

Questions about vaccine safety, efficacy and more

View our FAQ about COVID-19 vaccine safety, efficacy, and find information for Sunnybrook Odette Cancer Centre and Schulich Heart Centre patients.

View our frequently asked questions »