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Veterans Centre and Palliative Care Unit - COVID-19 Information

Below you can find information about changes made to the Veterans Centre programming and visitation due to COVID-19, as well as other COVID-19 related information specific to the Veterans Centre and the Palliative Care Unit. For all general information about COVID-19 from Sunnybrook, please visit

Please note reduced hours at Sunny’s restaurant: Monday to Friday from 8 a.m. - 3 p.m. and weekends 9 a.m. – 2 p.m.

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated July 23, 2020

Can I visit my relative at the Veterans Centre?

At this time, residents and their families may choose to schedule one weekly visit – either outdoor, indoor or virtual. Each option has its own respective requirements and guidelines in line with provincial directives. For more information on scheduling a visit, please email

What are you doing to protect Veterans and those in Palliative Care, those who may be at higher risk of serious complications from COVID-19?

We are taking all precautions, including limiting the number of people on site. Our Infection Prevention & Control team is diligent in ensuring the best practices are maintained to protect our patients, residents, visitors and staff. This includes cleaning surfaces often, limiting visitors and using the proper personal protective equipment when needed.

We appreciate your support in keeping everyone safe.

How are COVID-19 restrictions affecting daily life for the veterans living at the Veterans Centre?

While visitation, outings and external entertainment programs are temporarily on hold, there will continue to be many opportunities for social interaction, physical activity and engagement through unit-based programs and therapy services the Veterans Centre is known for.

We are continuing to provide options for virtual engagement with our veterans/patients and their family members. If you are interested in visiting with your family member virtually, please contact your loved one's recreation therapist or social worker. 

Gardens are open

Our residents and patients are able to access the K and L Wing gardens 10:30 a.m. to 7:30 p.m. daily, weather permitting. We continue to follow our “physical distancing” protocols in these areas.

Will there be entertainment for residents of the Veterans Centre?

Warriors Hall programming will be suspended until further notice.

Opportunities for social interaction, physical activity and engagement will continue through unit-based programs and therapy services.

My father likes his routine of going down for coffee or pop and to supplement his standard mealtimes. Can he continue, and will it be safe to do so?

Please note reduced hours for some of our retail/food services:

  • Sunny’s restaurant will be open, with minimal seating, from Monday to Friday from 8 a.m. - 3 p.m. and Weekends 9 a.m. – 2 p.m.
  • The Artisan Gift Shop will be open to Residents/Patients on Monday - Friday from 10:30 a.m. – 3:30 p.m. for the purchase of essential items and snacks.
  • Debit or credit cards are preferred. If a resident doesn’t have a card, Sunny’s will run a tab and submit to Patient Accounts for payment.

We are taking every precaution including additional screening and cleaning measures to preserve the health and well-being of all residents and staff. More information at

Why are Veterans Centre staff wearing masks and sometimes other personal protective equipment?

As of March 26, 2020, staff who work in areas with regular resident/patient contact, or resident/patient environments, will be wearing procedural masks. We are implementing this practice as additional mitigation and protection for our residents, patients and staff.

In early June, we introduced the use of face shields (in addition to face masks) for all clinical encounters that involve being within 2 meters of a patient to provide care. Veteran residents continue to have masks available to them should they wish to wear them.

Can I drop off a care package, flower or food delivery for a resident or patient?

We are happy to deliver care packages to veterans and patients. Please review these important requirements when preparing the package (no donations for staff please):

  1. A known family member must provide items only for immediate relative.
  2. We can now accept homemade food for patients. It must be a single portion – no leftovers, no multiple meals, or shared food. Food must be safe to remain at room temperature due to variability of delivery timelines to the units. Any leftovers will be disposed of and containers will not be washed or returned.
  3. Notes from friends and family member to your loved one are welcome.
  4. Please deliver packages to the screening desk from 11 a.m. – 4 p.m. for same day delivery by our staff. Hand hygiene must be performed before and after the delivery. (We cannot assume responsibility for lost items)

Please contact your unit Patient Care Manager or Social Worker, with questions related to your family member.

I don’t feel well. Is it COVID-19? What do I do?

The Ontario Government recommends anybody with symptoms of COVID-19, or anybody who thinks they may have been exposed to the virus, visit an assessment centre to get tested.

» View more information, including a list of COVID-19 assessment centres in Ontario

For those on campus, you may call the nursing line at 416-480-5000 for an assessment.

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 9-1-1.

For more information on COVID-19, please visit

Questions specific to the Palliative Care Unit

Can I visit a patient who is in the Palliative Care Unit?

In alignment with the Ministry of Health’s directive for long term care facilities, we are offering weekly scheduled outdoor visits if a patient is able to go outside and is not on infectious disease precautions. These outdoor visits are 30 minutes in duration and need to be arranged ahead of time with the Palliative Care Unit Team.

For indoor scheduled visits, please contact the Palliative Care Unit Team for details on your loved one’s particular circumstances and the relevant requirements and guidelines around visiting.

Have visiting hours changed for the Palliative Care Unit?

Please contact the unit’s Patient Care Manager or Social Worker for direction.

View all information about COVID-19