Visitors are not permitted at Sunnybrook. Read more »

COVID-19 (2019 novel coronavirus): Info & Reosurces
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Veterans Centre and Palliative Care Unit - COVID-19 information

A notice about visitors

In alignment with other long-term care facilities, we have made the difficult decision to further restrict our visiting policy. Visiting is restricted to residents or patients who are at imminent risk of dying (less than 48 hours), as predetermined by the physician in consultation with the health-care team.

If you are permitted to visit, you will be contacted by nursing staff with further instructions, including the number and timing of visitors. 

The recommendation from the Chief Medical Officer of Health can be found here.

We are happy to deliver care packages to veterans and patients during this time. Please review delivery requirements below.

Below you can find more information about changes made to the Veterans Centre programming and visitation due to COVID-19, as well as other COVID-19 related information specific to the Veterans Centre and the Palliative Care Unit. For all general information about COVID-19 from Sunnybrook, please visit sunnybrook.ca/COVID19

Please note reduced hours at Sunny’s restaurant: Monday to Friday from 7 a.m. - 2 p.m. and weekends 9 a.m. – 2 p.m.

This is a rapidly evolving situation, and updates to this information might occur daily. Please check back often.

- Last updated May 14, 2020


My relative lives at the Veterans Centre. I heard that I may no longer visit. Why not?

In order to ensure the safety of our veterans and patients, visitation is temporarily on hold. The only exception is for people visiting patients or residents at imminent risk of dying (less than 48 hours), as predetermined by the physician in consultation with the health-care team.

If you are permitted to visit, you will be contacted by nursing staff with further instructions, including the number and timing of visitors. Please note, pets cannot visit at this time.

We ask you to pre-screen for symptoms prior to your visit. You must be symptom-free to visit, and will be provided with a mask upon entry to the Veterans Centre.

We appreciate that families may feel frustration, sadness and even anger in light of this change. We have not made this decision lightly and we appreciate the importance of visitors to improve the quality of life of our residents.

However, during the global COVID-19 pandemic, the health and well-being of our veterans who are very vulnerable to serious illness from this virus is our number one priority.

My relative lives in the Veterans Centre and is critically ill, we don’t have much time left with him. Can our family come in to spend time with him in his last days?

In order to ensure the safety of our veterans and patients, visitation is temporarily on hold. The only exception is for people visiting patients or residents at imminent risk of dying (less than 48 hours), as predetermined by the physician in consultation with the health-care team.

If you are permitted to visit, you will be contacted by nursing staff with further instructions, including the number and timing of visitors. Please note, pets cannot visit at this time.

We ask you to pre-screen for symptoms prior to your visit. You must be symptom-free to visit, and will be provided with a mask upon entry to the Veterans Centre.

What are you doing to protect Veterans and those in Palliative Care, those who may be at higher risk of serious complications from COVID-19?

We are taking all precautions, including limiting the number of people on site. Our Infection Prevention & Control team is diligent in ensuring the best practices are maintained to protect our patients, residents, visitors and staff. This includes cleaning surfaces often, limiting visitors and using the proper personal protective equipment when needed.

We appreciate your support in keeping everyone safe.

My relative lives at the Veterans Centre and I’m worried about her feeling isolated with the no visitor policy. How can I know how they are doing?

If you have any questions or concerns about a resident or patient, please call their unit’s patient care manager or social worker to discuss.

We are also exploring options for virtual engagement with our veterans/patients and their family members. If you are interested in visiting with your family member virtually, please contact your loved one's recreation therapist or social worker. 

How are COVID-19 restrictions affecting daily life for the veterans living at the Veterans Centre?

While visitation, outings and external entertainment programs are temporarily on hold, there will continue to be many opportunities for social interaction, physical activity and engagement through unit-based programs and therapy services the Veterans Centre is known for.

We are also exploring options for virtual engagement with our veterans/patients and their family members. If you are interested in visiting with your family member virtually, please contact your loved one's recreation therapist or social worker. 

Gardens are open

Our residents and patients are able to access the K and L Wing gardens when the weather permits. Hours to access the gardens are adjusted depending on the day, weather and staff supports. We continue to follow our “physical distancing” protocols in these areas.

Will there be entertainment for residents of the Veterans Centre?

Warriors Hall programming will be suspended until further notice.

Opportunities for social interaction, physical activity and engagement will continue through unit-based programs and therapy services.

Our residents and patients are also able to access the K and L Wing gardens when the weather permits. Hours to access the garden are adjusted depending on the day, weather and staff supports. We continue to follow our “physical distancing” protocols in these areas.

My father likes his routine of going down for coffee or pop and to supplement his standard mealtimes. Can he continue, and will it be safe to do so?

Please note reduced hours for some of our retail/food services:

  • Sunny’s restaurant will be open, with minimal seating, from Monday to Friday from 7 a.m. - 2 p.m. and Weekends 9 a.m. – 2 p.m.
  • The Artisan Gift Shop will be open to Residents/Patients on Tuesday and Thursday from 11 a.m. – 2 p.m. for the purchase of essential items and snacks.

We are taking every precaution including additional screening and cleaning measures to preserve the health and well-being of all residents and staff. More information at sunnybrook.ca/COVID19

Is Sunnybrook actively testing residents of the Veterans Centre for COVID-19?

In alignment with long-term care facilities in Ontario, and out of an abundance of caution, Sunnybrook is working to have all residents of our Veterans Centre tested for COVID-19 the week of May 11, 2020.

Why are Veterans Centre staff wearing masks?

As of March 26, 2020, staff who work in areas with regular resident/patient contact, or resident/patient environments, will be wearing procedural masks. We are implementing this practice as additional mitigation and protection for our residents, patients and staff.

Details about gift and package deliveries to the Veterans Centre and Palliative Care Unit

We are happy to deliver care packages to veterans and patients. Please review these important requirements when preparing the package (no donations for staff please):

  1. A known family member must provide items only for immediate relative.
  2. All food must be non-perishable, commercially pre-packaged and ready to eat at room temperature.
  3. Notes from friends and family member to your loved one are welcome.
  4. Please deliver packages to the screening desk from 11 a.m. – 4 p.m. for same day delivery by our staff. Hand hygiene must be performed before and after the delivery. (We cannot assume responsibility for lost items)

Please contact your unit Patient Care Manager or Social Worker, with questions related to your family member.

I don’t feel well. Is it COVID-19? What do I do?

The Ontario Government recommends anybody with symptoms of COVID-19, or anybody who thinks they may have been exposed to the virus, visit an assessment centre to get tested.

» View more information, including a list of COVID-19 assessment centres in Ontario

For those on campus, you may call the nursing line at 416-480-5000 for an assessment.

If you have difficulty breathing or other severe symptoms and need immediate medical help, please call 9-1-1.

For more information on COVID-19, please visit sunnybrook.ca/COVID19

Questions specific to the Palliative Care Unit

Can I visit a patient who is in the Palliative Care Unit?

Please contact the unit’s Patient Care Manager or Social Worker for direction related to a specific patient and instructions on visitation.

Have visiting hours changed for the Palliative Care Unit?

Please contact the unit’s Patient Care Manager or Social Worker for direction.


View all information about COVID-19