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Sunnybrook Academic Family Health Team
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COVID-19 (novel coronavirus) update
for the Sunnybrook Academic Family Health Team

The City of Toronto now has a call centre and web chat to support hospital vaccine sites. Agents are answering questions about eligibility and closest vaccine sites as well as helping folks pre-register and book appointments if eligible.

The COVID-19 Call Centre is at 1-888-385-1910 and is staffed 8:00 a.m. to 8:00 p.m.

The webpage also has information about a growing list of vaccination sites in the city, eligibility and how to book. Through the webpage, there’s a chat function as well.

- updated March 8, 2021

Dear Sunnybrook Academic Family Health Team patients and families,

As a result of the COVID-19 (Coronavirus) pandemic, we continue to make changes to the clinic flow as required in order to keep you, your healthcare providers and the community safe, whilst maintaining quality patient care.

Our clinic is now primarily virtual. Most of our staff are working remotely to reduce the risk of spread of COVID-19. We are conducting virtual and phone visits with patients. Any essential in-person clinic visits will be triaged and booked into clinic on an individual basis.

We are receiving your calls by voicemail and your clinic office coordinators are checking these messages frequently, and will return your calls.

We thank you for your cooperation during this challenging time.


  • As per public health recommendations, we continue to host the majority of our patient visits by phone or video whenever possible. We will book in-person clinic visits if needed for your particular healthcare needs.
    • Please call your physician’s office to leave a message. We will return your call to arrange the most appropriate delivery of care for your needs.
  • Do NOT come to the clinic if you do not have an appointment.
  • Restricted visitor policy – Sunnybrook hospital has a strict no visitor policy. Accompanying visitors will be turned away at the entrance. Please come to your appointment alone, unless planned otherwise with your healthcare team.
  • If you have a scheduled appointment in clinic, you will be required to answer COVID screening questions before every in-person appointment. These will be sent to you by email 1 -2 days before your scheduled appointment. If you screen positive, or have symptoms of COVID19, do not come to clinic until you have been contacted by us (If you do not have email or decline consent this MUST be done via phone PRIOR to coming to clinic).
  • Your healthcare team will be wearing personal protective equipment for your visit, and varies depending on your symptoms. After each patient, the exam room and equipment used is cleaned thoroughly with disinfectant.

Cancer screening update


  • Masks are required when visiting the hospital and clinic
  • No drop-ins to clinic – physician and nurse visits are by appointment only. Please call to make an appointment if needed. Do not come to the office if you do not have an appointment.

Toronto Public Health COVID-19 Resources »

If you are feeling unwell with any of the following symptoms:

  • Fever, new cough, sore throat, runny nose, muscle aches (or a combination of these symptoms)

Please complete the self-assessment questionnaire to determine if you need to be assessed at one of the COVID-19 Assessment Centres, or contact Toronto Public Health.

After this, if you still have questions or concerns, please call to speak with your nurse.

If you were tested for COVID-19, please visit and click on “check your lab results.” Results can take up to 4 days.

If you have been advised to self-isolate for 14 days, please see the resources below for guidance:

For more general information about Sunnybrook and COVID-19, please visit