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Job postings: Non Union

Manager, Shift Operations - Patient Flow - Temporary Full-time (213299)

Toronto, ON, CA Posted: 1/12/2022 4:03:28 PM

We currently have Temporary Full-time (until approx May 2022) opportunity for Manager, Shift Operations on the Patient Flow Department at our Bayview Campus.

Hours of Work:

Weekdays: Days, Nights; 12 hrs; As per schedule

Alternating Weekends: Days, Nights; 12 hrs; As per schedule; (some flexibility required, current schedule)

Statutory Holidays required

Summary of Duties

Reporting to the Manager, Patient Flow, the incumbent will provide administrative and clinical leadership, with special attention to issues of high risk, after hours in the absence of on-site management by:

  1. Demonstrating excellence in critical thinking and applying creative solutions to problem solving
  2. Supporting and empowering staff to negotiate resolutions to patient, family and health care team concerns, equitable staffing and workload issues
  3. Ensure urgent issues related to OHS, risk, scheduling, IP&C, etc., are addressed including notifying/following up with team leads where required.
  4. Identifying obstacles to optimum patient flow and bed utilization and initiating remedial interventions.
  5. Chair bed meetings as required.
  6. Participate/Lead emergency code responses and debriefing with staff (where applicable)
  7. Assume the role of Incident Commander where the Hospital Emergency Operations Centre is activated, and invoke critical incident response plans until relieved by the Administrator or Executive on-call.
  8. Offering direction and support to after-hours on-site and on-call supervisory staff
  9. Participate in key meetings (e.g. PCM) and committees where appropriate.


  1. Masters preferred
  2. BScN with 3-5 years current nursing experience
  3. Current certification of competence from the College of Nurses of Ontario
  4. Management experience required
  5. Current B.C.L.S certification advanced clinical skills required; A.C.L.S. preferred
  6. Working knowledge of computers (i.e. MS Word, Outlook, etc.)
  7. Current certificate of competence from the College of Nurses of Ontario
  8. Patience, flexibility and outstanding interpersonal skills
  9. Proven organizational, interpersonal, conflict and communication skills
  10. Demonstrates strong critical thinking, decision making judgment and conflict resolution skills
  11. Ability to work effectively and demonstrates composure under pressure/ stressful conditions and to meet multiple and competing deadlines
  12. Demonstrated commitment to Patient-Centred Care and proven interpersonal skills
  13. Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
  14. Has knowledge of applicable legislation affecting Human Resources (i.e. Human Rights, Employment Standards, Occupational Health & Safety Act)
  15. Working knowledge of Microsoft Office Suite

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 213299 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.