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Patient Administrative Associate - Complex Malignant Hematology - Temporary Part-time  (222447)

Toronto, ON, CA Posted: 7/14/2022 12:43:44 PM

We currently have a Temporary Part-time (0.2 FTE until approx. March 2023) opportunity for a Patient Administrative Associate in the Complex Malignant Hematology Unit at our Bayview campus.

Hours of Work: Alternating Weekends: Days; 8 hrs; As per schedule. Statutory Holidays required.

Summary of Duties

The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for the new Complex Malignant Hematology outpatient unit; and maintenance of patient records, staffing, scheduling, payroll, and administrative support to patient care unit. In this role, this position provides a broad range of administrative support within the outpatient setting.

As an integral part of the health care team and front-line staff, responsibilities include:

  • Coordinating electronic physician orders with applicable software;
  • Scheduling return to clinic appointments, internal/external consults, tests and procedures required by the oncologists; receiving and screening all new and follow-up patients;
  • Responding to general enquiries; Preparing patient charts;
  • Data entry and correspondence through a number of software applications;
  • Booking appointments; Ordering supplies;
  • Providing relief coverage and support services within the department.


  • One year of Community College required.
  • Medical Terminology course preferred.
  • Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.
  • Proficiency with MS Office computer skills (Word and Outlook) required; with working knowledge of in-house patient software packages (e.g. OASIS, Excelicare, etc.) preferred
  • One year of Administrative/Business experience required; in a health care setting preferred.
  • Demonstrated effective Person-Centred Care/Customer Service behaviour.
  • Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.
  • Demonstrated ability to organize, prioritize and follow-through effectively, working at a fast pace unpredictable environment that requires the ability to manage multiple tasks.
  • Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.
  • Tact and diplomacy in handling and dealing with confidential information Demonstrated ability to work effectively in an interprofessional team environment.
  • Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 222447 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.