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Receptionist Clerk/Clinic Secretary - Outpatient Department/Central Intake and Rapid Access Clinic- Casual (221227)

Toronto, ON, CA Posted: 8/5/2022 10:53:16 AM

We currently have a Casual opportunity for a Receptionist Clerk/Clinic Secretary in the Outpatient Department/Central Intake & Rapid Access Clinic at our Holland campus.

Hours of Work:

Weekdays: Days; 8 hrs; As per schedule

Summary of Duties

  • Responds to telephone calls and voice mail messages.
  • Intakes referrals and follows up with referring physicians on incomplete information.
  • Maintains referral-tracking system by entering required data for each referral.
  • Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments.
  • Schedules external tests and special procedures.
  • Prepares new patient charts and prepares charts for return to Health Records.
  • Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area.
  • Provides support to clinical team to ensure the smooth flow of clinics.


  • Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
  • One year experience in a busy receptionist area, preferably in a hospital / health care environment.
  • Knowledge of Patient Registration and Scheduling Systems.
  • Excellent communication and customer service skills.
  • Tact and discretion in dealing with sensitive and confidential patient information.
  • Excellent communication skills, both verbal and written.
  • Good inter-personal skills and ability to work well with a diverse group of individuals.
  • Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
  • Ability to manage multiple tasks and set priorities in a fast-paced environment.
  • Excellent time management, organizational skills, accuracy and attention to detail required.

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 221227 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.