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Patient Service Partner - Resource Team - Temporary Full-time  (224111 )

Toronto, ON, CA Posted: 11/24/2022 3:00:15 PM

We currently have a Temporary Full-time (until approx. November 2023) opportunity for a Patient Service Partner with the Resource Team at Sunnybrook.

Hours of Work:

Weekdays & Alternating Weekends: Days, Nights, 12 hrs; As per schedule

Statutory Holidays Required

Summary of Duties

Working in collaboration with the interprofessional team, the Patient Services Partner (PSP) participates in the caring of patients by providing a variety of support services to patients and the team. The PSP participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service, and promotes and maintains good public relations with patients, visitors and Hospital staff. The PSP will be part of a resource pool working primarily in acute care. The PSP will be required to assist with direct and indirect patient care, including activities of daily living, as well as decontamination of patient care areas and equipment.


  • Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
  • Personal Support Worker (PSW) certificate is required
  • Recent experience as a PSP required
  • Minimum 2 years of related health care experience
  • Infection Prevention and Control Certificate required
  • Must be prepared and able to use all personal protective equipment
  • Experience in acute care setting preferred
  • Current Crisis Prevention Intervention (CPI) training preferred
  • Ability to read and write English
  • Excellent communication and interpersonal skills
  • Ability to work well as part of a multidisciplinary team
  • Flexibility and willingness to take direction
  • Proven ability to work under pressure and to handle various tasks within a limited time frame
  • Adaptable to constantly changing environment
  • Liaises with patients and visitors on a regular basis demonstrating excellent customer service
  • Must maintain an active Sunnybrook email account and have knowledge/use of R-ESP

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 224111 (10 positions) to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.