myHip&Knee App
myHip&Knee helps you get ready for your hip or knee replacement surgery and keeps you on track during your recovery.
myHip&Knee will:
- Send you reminders as you prepare for surgery
- Track your recovery after surgery
- Give personalized feedback on how you are doing after surgery
- Provide links to helpful information
Features:
- Exercise videos
- Daily health check
- Information about what to expect
- Helpful pictures
Get our recovery tool today:
Mobile
Download myHip&Knee for your mobile device
To download and use myHip&Knee, you will need:
- An Apple or Android device
- Your App Store username and password
Download myHip&Knee for free on your iPhone, iPad or Android device
- Search for "myHip&Knee" in the App Store or on Google Play
- Click "Get" or "Install"
- Once it is installed, open the myHip&Knee app.
- A pop-up message will appear "myHip&Knee Would Like to Send You Notifications”. Select "OK"
- Click “Create Account” and type in this access key/code:
- hollandhip (for hip replacement surgery) –or–
- hollandknee (for knee replacement surgery)
- Press “Get Started”
- Enter a username and password of your choice
-
Select your surgeon’s name and enter the surgery date given to you by your surgeon’s office. Leave the procedure (surgery) date blank if you do not have a date yet. Press “Sign up” and you are all set!
For technical help, email
Frequently Asked Questions
Online
Use myHip&Knee in your web browser
Launch the web version of myHip&Knee
Instructions:
- Click on “Register for an account”
- Enter access code (hollandhip or hollandknee)
- Enter first name, last name
- Enter email address
- Enter phone number
- Enter/confirm password
- Enter surgeon
- Enter procedure (surgery) date - Leave this date blank if you don’t have a surgery date. Once you receive the date from your surgeon’s office, be sure to enter it in the app.
- Click “Create an account”
Tip: You can choose to “bookmark” this page, or add to your Favourites, for easy access.
Frequently Asked Questions
Why do I need to put my surgery date?
Based on your surgery date, myHip&Knee will send you pre-surgery reminders. After your surgery, myHip&Knee will begin checking in with you to track your recovery. Once you receive your surgery date from your surgeon’s office, be sure to enter it in the app so that you receive these reminders and your daily health check begins after surgery.
My surgery got cancelled and reschedule. How do I re-start myHip&Knee?
To change the date of your surgery click on “Did your healthcare team change your procedure date? Press here to make sure your new date shows here.” Choose your surgery date and click “Confirm”.
If you experience any issues changing your surgery date, contact support@seamless.md for assistance.
Will my surgeon see my questionnaire or survey results?
No. myHip&Knee is not designed to communicate with your surgeon. Its purpose is to help you stay on track in your own recovery. Based on your answers, myHip&Knee will recommend if you need to contact your surgeon. If you have any concerns with your recovery (for examples: increased pain, the wound is not healing), please call your surgeon.
I created an account, but I haven’t been getting daily reminders on my email. Why?
There could be a few reasons why the daily reminders are not being sent to you. The daily reminders depend on your surgery date. If your surgery is not for a while, myHip&Knee will not start reminding you just yet. It will begin reminding you to get ready for your surgery 18 days before the surgery date you entered when you first signed up.
If your surgery is within the next 18 days, and you are not getting email reminders, contact support@seamless.md.
If I don't get myHip&Knee, will it affect my preparation or recovery?
No. Your preparation and recovery will not be harmed if you do not have myHip&Knee. Your pre-operative care and post-operative care, your discussions with your care team and your Patient Guide give you all the information you need to get ready and recover from your joint replacement surgery. myHip&Knee is like a “buddy” to check in with you and is another way for you to keep track of your recovery.
My wound looks really red. What should I do?
If you are worried about your wound or your recovery, you should call your surgeon.
I want to stop using myHip&Knee. How do I close my account?
Please go to ‘Account Settings’ and click “Request account deletion” to have your account closed within one business day or contact support@seamless.md.
How do I reset my password?
On the login page, you can click ‘forgot my password’ to have a reset link sent to you.
I had surgery a while ago, and had already opened an account. I am returning for a second surgery. I logged in, and my account still has my past information. What should I do to make it work for my new surgery?
Please contact support@seamless.md to have your existing account archived so that you can create a new account using your same email address.
I am using myHip&Knee online, and the app version. Does my information get same-time updated on both?
Yes.
