We value and welcome your feedback and encourage you to share with us your thoughts on your time spent in our NICU.

If there is a caregiver you would like to thank, or a concern you would like to report, please email our patient care manager, Marilyn Hyndman, at All your communication will be kept confidential; we see all feedback as a learning opportunity and we want to hear what you have to say.

For general feedback on your experience in Sunnybrook’s NICU once your baby is about to be or has been transferred to another hospital or discharged home, please contact our NICU Family Support Specialist, Karen Bong, at Karen will connect you with the Critical Care Services of Ontario family satisfaction survey.