Compassionate care
Sunnybrook defines its compassion element as the humane aspects of care for patients and families that recognise and respond to vulnerability, suffering and the importance of emotional connections.
| Quality Element | What it means for staff |
What it means for patients
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We work to understand the needs of our patients and do our best to exceed their expectations.
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I am a person who is more than my health-care concern. I feel engaged and understood. My team cares about me.
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| Lead in Valuing the Humanity and Vulnerability of Our Patients and Families |
| Objective | Actions |
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| Implement innovative initiatives that promote the humane aspects of health care |
Support compassion as a core lived competency at all levels of the organization. |
View the implementation plan »
| Implement innovative initiatives that promote the humane aspects of health care |
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| Actions | Specific deliverables and timelines |
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| 2016/17 |
2017/18 |
2018/19 |
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Support compassion as a core lived competency at all levels of the organization.
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- Define compassion as an organizational value and core competency for all leaders, hospital and medical staff, learners and volunteers, and integrate into Sunnybrook’s 4Cs of caring.
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- Integrate compassion as a core competency into performance management, talent recruitment processes, and orientation of all leaders, hospital and medical staff, learners and volunteers.
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- Support continuous improvement in compassion as a core competency through ongoing performance management and development.
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- Implement Sunnybrook’s Three Vital Behaviours of Seeking and Embedding the Voice of the Patient using a Compassionate Communication approach in all inpatient care settings with a focus on leaders (hospital and medical) who will bring the approach to their program and department councils; and iii) interprofessional unit-based teams (Teams include hospital and medical staff working in clinical programs, non-program clinical areas and non-program / non-clinical areas.)
- Evaluate the impact of the approach and provide performance improvement feedback to each program, department and local team using the “Conversations with Patients” methodology.
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- Continue to implement the Three Vital Behaviours using a Compassionate with Compassionate Communication approach in ambulatory and specialty care settings with a focus on i) leaders (hospital and medical); and ii) interprofessional teams.
- Evaluate the impact of the approach and provide performance improvement feedback to each program, department and local team using the “Conversations with Patients” methodology.
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- Continue to collect evaluation data, review performance (quarterly), and develop action plans to enable continuous improvement in compassionate care.
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- Establish a working group to identify and prioritize innovative organization-wide programs to develop skills in compassionate patient / family relationships and communications.
- Select the program(s) to implement; develop an implementation plan and an evaluation approach.
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- Implement the selected program(s).
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- Complete implementing the selected program(s) and evaluate impact.
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