How we developed the quality plan

A Quality Strategic Plan Executive Committee guided the strategic planning process. Members included representatives of patients, senior executive and medical leaders, the Board of Directors, management, clinical staff, and quality and patient safety staff. The committee discussed quality and safety models and approaches in healthcare and other sectors, oversaw the consultations, and guided the development of the plan.

An extensive and broadly-inclusive consultation process was launched using traditional and innovative methods to gather input from a wide range of stakeholders.

Over 1,000 individuals gave their opinions and ideas including patients, residents, families, caregivers, hospital and medical staff and leaders, students, volunteers, community-based providers and referral facilities, and external thought leaders with regional, provincial, national and international quality expertise.

This rich input was used to draft a preliminary definition and underlying principles for quality, and draft goals, objectives and priorities for the next three years. Over 70 retreat attendees discussed and debated this preliminary material. Their input and advice were used to shape the final plan.