What we were told about quality
At the visioning events, participants were asked to complete the phrase, “Great Care is.” The majority of comments from the public engagement events (70.5%) and hospital units (30.2%) reflected the humane aspects of care.
Examples of words used to define Great Care included: compassion, patience, empathy, sympathy, tenderness, connection, listening, valuing humanity, sincerity, respecting. See our “wordle” below.
Envisioning quality: What is great care?
▶ View answers from hospital units
Answers from hospital units (358 comments)
When presented with seven elements of quality care and asked to choose the most important elements, 27% of staff on the units and through an intranet quick poll selected safe followed by compassionate at 24%.
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Great care is (hospital units answers)
- Humane aspects of care: 30.2%
- Patient-centred: 8.1%
- Team/collaboration: 7.8%
- Communication: 7.3%
- More staff: 5.3%
- More/better resources: 5%
- Responsive to needs: 5%
- Making a difference: 5%
- Safe: 4.5%
- 12+ themes: each <3.5%: 21.8%
▶ View answers from public engagement events
Answers from public engagement events (680 comments)
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Great care is (public engagement answers)
- Humane aspects of care: 70.5%
- Patient/family/partner centered: 4.7%
- Being taken care of: 2.2%
- Team/multidisciplinary care: 1.6%
- 25+ themes: each <1.5%: 21%
▶ View most important elements for care at Sunnybrook
The most important elements for quality of care at Sunnybrook
*Cast Your Ballot votes = 188 (choose up to 3 elements) Sunnynet Quick Poll = 751 (choose 1 element)
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Most important elements for care at Sunnybrook
- Safe: 27%
- Compassionate: 24%
- Effective: 16%
- Efficient: 12%
- Appropriate: 7%
- Accessible: 9%
- Equitable: 5%
