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Quality strategic plan
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Partners

Sunnybrook defines its partnering element in three ways. One is the partnership between staff and patients to improve care for patients, and enable them to provide their expertise, experience and advice to make care better. The second is the partnership between Sunnybrook and other health-care providers so that patients get a great care experience both at and when they leave Sunnybrook. The third meaning is the partnership between Sunnybrook and other organizations to improve broader systems of quality.

Quality ElementWhat it means for staff

What it means for patients

Partnering

We work in teams and use an entire system to provide care.

Sunnybrook provides care in a team environment within the hospital and with partners in the system.

 Lead in Partnering With Patients and Families to Improve Care and Services
ObjectiveActions
Increase opportunities for patients and families to shape and influence care and services  Implement the Patient Engagement Plan.
Strengthen patients’ knowledge of their care and participation in care decisions Expand MyChart for patients to track, manage and share their personal health information.
Lead in Partnering With Other Health-Care Providers to Deliver Integrated and Coordinated Care
ObjectiveActions
Improve the experience of patients receiving care from Sunnybrook and other providers and organizations
 Clarify and strengthen quality-related aspects of partnership arrangements with Sunnybrook’s “corridors of care” partner hospitals.
Develop integrated care delivery and funding models that specifically focus on improving quality.
Lead in Partnering With Organizations to Improve System Quality
ObjectiveActions
Continue making significant contributions to broad system-level quality improvement priorities

Advance the quality agenda at the system level.

View the implementation plan »

Goal 5 – Lead in Partnering With Patients and Families to Improve Care and Services
 Increase opportunities for patients and families to shape and influence care and services
ActionsSpecific deliverables and timelines
2016/17 2017/18 2018/19

Implement the Patient Engagement Plan.

  • Develop specific goals and deliverables for the Patient Engagement Plan including timelines, responsibilities, and an evaluation process.
  • Implement the plan’s Year 1 goals and deliverables, and meet Year 1 evaluation expectations.
  • Implement the plan’s Year 2 goals and deliverables, and meet Year 2 evaluation expectations.
  • Complete implementing all the plan’s goals and deliverables.
  • Evaluate the impact of the plan.
  • Host a summit to showcase the achievements and impact of the Patient Engagement Plan.
Goal 5 – Lead in Partnering With Patients and Families to Improve Care and Services
 Strengthen patients’ knowledge of their care and participation in care decisions
ActionsSpecific deliverables and timelines
2016/17 2017/18 2018/19

Expand MyChart for patients to track, manage and share their personal health information.


  • Identify, prioritize and develop a plan for MyChart priority functions and features that reflect patient-reported outcome measures and the patient and family experience at Sunnybrook.
  • Implement the top MyChart priority functions and features for MyChart expansion.
  • Complete implementing the top priority functions and features for MyChart expansion.
  • Identify, prioritize and develop a plan for MyChart priority patient self-management tools to support population health management and analytics for expansion and adoption by partner organizations.
  • Implement the top MyChart priority functions and features identified in the plan for MyChart at Sunnybrook.
  • Begin implementing the top MyChart priority functions and features identified in the plan for MyChart expansion at partner sites.
Goal 6 – Lead in Partnering With Other Health-care Providers to Deliver Integrated and Coordinated Care
  Improve the experience of patients receiving care from Sunnybrook and other providers and organizations
ActionsSpecific deliverables and timelines
2016/17 2017/18 2018/19

Clarify and strengthen quality-related aspects of partnership arrangements with Sunnybrook’s “corridors of care” partner hospitals.


  • Develop an inventory of current partnership arrangements that emphasize improving quality of care.
  • Assess the impact and effectiveness of partnerships on improvements in quality.
  • Continue implementing areas for improvement and updating the inventory including assessments of impact and effectiveness.

Develop integrated care delivery and funding models that specifically focus on improving quality.

  • Identify two partners with which to develop integrated care delivery and funding models to better serve two defined patient populations, and begin collaborative planning discussions with each partner.
  • Work with one partner to build and implement the model for one of the defined patient populations.
  • Work with the second partner to build and implement the model for the second defined patient population.
Quality Goal 7 – Lead in Partnering with Organizations to Improve System Quality
  Continue making significant contributions to broad system-level quality improvement priorities
ActionsSpecific deliverables and timelines
2016/17 2017/18 2018/19

Advance the quality agenda at the system level.

 

  • Identify opportunities to bring expertise and experience to quality systems’ tables (e.g., Ministry of Health and Long-Term Care Health System Funding Reform; Health Quality Ontario; clinically-focused organizations such as Critical Care Services Ontario; and others).
  • Continue bringing expertise and experience to quality systems’ tables through current and expanded opportunities.
  • Continue bringing expertise and experience to quality systems’ tables through current and expanded opportunities.