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FAQ: Frequently asked questions

Please submit your questions to raamclinic@sunnybrook.ca. 

Messages will be responded within 1-2 business days.

Do I need a referral from a doctor for an appointment at the Sunnybrook RAAM Clinic?

Patients do not require a referral from a health care provide to request a virtual or phone appointment with the RAAM Clinic.

How much does it cost?

Our treatment services are covered under the Ontario Health Insurance Plan (OHIP).

Can I access the Sunnybrook RAAM Clinic service if I am non-OHIP?

Yes. You can meet a nurse practitioner, social workers, and a peer support worker who can provide support for substance use concerns through a comprehensive assessment, treatment recommendations, and referrals to community resources.

Can the Sunnybrook RAAM Clinic see patients under the age of 18?

Patients between the ages of 13 – 17 years old can speak with our RAAM Clinic social workers who can provide information about community resources specializing on youth and adolescent with substance use concerns.

Does the Sunnybrook RAAM Clinic prescribe medication for chronic pain?

We do not prescribe medication for pain. The only medications that are prescribed at the RAAM are those that treat withdrawal or reduce cravings for the substance used.

I have a behavioural addiction (e.g., gambling). Can I access the RAAM clinic for support?

Sunnybrook RAAM Clinic supports addictions for substance use. We are unable to support behavioural or process addictions (ie gambling, video game, binge eating, shopping, technology use). For behavioural addiction, contact ConnexOntario (1-866-531-2600) for more information and resources for support.

Is the RAAM Clinic a safe drug supply site?

Sunnybrook RAAM Clinic does not carry a safe supply for substance use concerns. Please contact ConnexOntario (1-866-531-2600) for more information on safe supply centres in Ontario.

I have an emergency and need access to medical detox. Can I get help with the Sunnybrook RAAM?

If you need help in a medical emergency please call 911 or visit your local emergency department. The RAAM Clinic at Sunnybrook is not an emergency service and we do not offer medical detox. For withdrawal management or detox, contact Toronto Withdrawal Management Services System (1-866-366-9513 or 416-864-5040) which is available 24 hours a day, 7 days a week.

How do I access the Sunnybrook RAAM Clinic Peer Support Group?

To access our peer support group, please email RAAMclinic@sunnybrook.ca for more details about registration.

How do I make an appointment?

A referral is not needed to make an appointment. To book an appointment at the Sunnybrook RAAM Clinic, please call 416-953-2475 or e-mail RAAMclinic@sunnybrook.ca. Messages will be responded to within 1-2 business days.

For all other questions, please email: RAAMclinic@sunnybrook.ca. Messages will be responded within 1-2 business days.