Frequently asked questions about Sunnybrook's Reactivation Care Centre site

Patients will continue to be cared for by Sunnybrook staff and will continue to be a patient at Sunnybrook. The building is maintained by Humber River Hospital and the units (A3N and A3S) are operated by Sunnybrook.

The new units are on the 3rd floor of the Reactivation Care Centre at 200 Church Street. The names are A3N and A3S. Take the elevator up to the third floor and there will be signs to point you in the right direction.

Sunnybrook cares for some of the sickest and most critically ill patients in Ontario. We care for these patients usually with an occupancy rate of over 100 per cent each day. The Reactivation Care Centre was established in collaboration with the Ministry of Health and Long-Term Care to address occupancy challenges, including hallway medicine.

No. All patients at the Reactivation Care Centre will be cared for by Sunnybrook staff, and your care plan will continue. There will be support to engage patients in meaningful activities through a recreation therapy team and you will enjoy activities of daily living, such as having meals in a dining room together.

The Sunnybrook team will continue with your care plan. Your care team will include nurse practitioners, nurses, physicians, social workers and other health professionals who will work together with you and your family.

Here is a list of some items that will be helpful during your stay:

• Comfortable clothes, sleepwear and/or a housecoat
• A toothbrush, toothpaste, hairbrush or comb, shampoo, body wash, electric shaver, deodorant
• Non-skid shoes or slippers, and socks
• Glasses, hearing aids, dentures (and please label them with your name)

Please do not keep any valuables, such as money or jewelry, at the centre. Sunnybrook is not responsible for any lost or damaged personal belongings. Please note there is no locked storage for your valuables.

Here are some important numbers at the centre:

• A3S Team Station: 416-243-4218
• A3N Team Station: 416-243-4206

The fee you have been paying will continue when you are relocated to the centre.

You have several options:

• Online at mysunnybrook.ca
• Through online banking at CIBC, Scotiabank, National Bank of Canada, HSBC, TD, BMO, RBC, Simplii or Tangerine
• By mail: send a cheque or money order and the remittance part of your invoice to:
• Sunnybrook Health Sciences Centre, 2075 Bayview Avenue, Room EG-33, Toronto, ON, M4N 3M5
• In person, Monday to Friday, at our Bayview campus, Holland Centre or St. John’s Rehab. Call 416-967-8500, ext. 8574 for hours and locations.

If you have any questions, please call Sunnybrook’s Patient Accounts at 416-967-8500, ext. 8574.

Our Office of the Patient Experience is here to listen, and address any questions or concerns you may have. Their offices are open between 9 a.m. and 4:30 p.m., Monday to Friday, and can be reached at 416-480-4940 or patient.experience@sunnybrook.ca. The Patient Care Manager can also be reached at 416-243-4206.

The centre is located at 200 Church Street, close to Jane and the 401 (Humber River Hospital, Church site).

Taking TTC? The Toronto Transit Commission has several buses a short walk from the centre, including the 59 Maple Leaf and 35 Jane buses. The closest subway station is Lawrence West.

There is a large parking lot on-site at the Reactivation Care Centre. Parking rates at this site are $5 a day.

The Reactivation Care Centre is newly renovated, with single or two-patient rooms. Patient rooms have TV and telephone services (local calls only), free of charge.

The food is prepared by Aramark, the same food services company at the rest of Sunnybrook.

There is a small café that will be opened on the first floor of the centre in the near future. We will keep you updated on timing for its opening.

A room is located on the first floor. You may visit at any time with family and friends for prayer and meditation.

WiFi is available for patients and visitors in the main lobby, free of charge. To access WiFi, connect to the HRH-GUEST network. 

There is no bank or ATM at the centre.