Patient Experience Survey 2019: Results
1057 total responses
Gender:
- 63% female
- 37% male
Age:
- Under 18: 1%
- 18-35: 4%
- 36-55: 20%
- 56-75: 47%
- Over 75: 28%
Reasonable wait time to get an appointment:
- Always: 58%
- Often: 27%
- Sometimes: 10%
- Rarely: 3%
Reasonable wait time in the clinic for your appointment:
- Excellent: 33%
- Very good: 40%
- Good: 19%
- Fair: 7%
- Poor: 1%
When you see your doctor/nurse:
- 94% of the time they involve you as much as you like in decisions about your care
- 96% of the time they give you an opportunity to ask questions
- 95% of the time they spend enough time with you
Overall satisfaction with our...
- Reception staff: 92%
- Medical residents / students: 80%
What are we doing well:
- "After hour clinic works really well. Also waiting room times have improved."
- "Able to get an appointment with member of the team quickly when needed."
- "Excellent care, never feel rushed to get my questions answered, feel involved in decision making."
- "Patient-first approach, non-judgemental, knowledgeable, family oriented, wonderful reception."
- "What impresses me is the comprehensive checking for potential problems, and precautionary remediation where necessary."
What could we do better:
- "Email reminders when necessary check-ups, tests, physicals are required at various age groups."
- "Seeing a medical resident sometimes feels that my rapport with the GP is compromised."
- "More receptionists to answer the phone. I find there are times when I am trying to book an appt, I am put on hold for a long period of time."
- "Clarify when we should use the after-hours services."
- "Cut down on the wait time in the reception area."
