What do you think of our patient relations process?

We're committed to ensuring a consistent and transparent process is followed when reviewing complaints and concerns from patients/residents, families and visitors. Learning from complaints is a valuable process for the organization to monitor the quality of service delivery and address areas that require improvement.

We would like to get your feedback about our patient relations process. View Sunnybrook's complaint management policy and share your thoughts here.

Looking for more opportunities to share your feedback? Visit Sunnybrook's online patient engagement community to join our feedback group and share your thoughts on a variety of topics, including our M-Wing entrance redesign and visiting hours policy.