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Patients & Visitors

Sunnybrook staff members helps a visitor

The philosophy of Patient Centered Care guides Sunnybrook staff and physicians to listen to, respect and understand each person as a unique individual.

We strive to: Promote timely access to services, coordinate and integrate your care, promote physical comfort, provide emotional support, answer your questions so that you can make informed decisions about your healthcare in partnership with your care provider.

  • About your hospital stay »

    Information about your hospital stay, including: Admission, discharge / going home, mail, medical alarm service, parking, patient meals, preparing for surgery, room accommodations, telephones and televisions, privacy and safety, and more.

  • Clinics at Sunnybrook »

    A list of clinical services available at Sunnybrook.

  • Get emergency care »

    Emergency care information, including: what to bring, what to expect, children, labour & deliveries, and discharge instructions.

  • Getting here »

    How to get to Sunnybrook Hospital: map, directions, transit information, parking and more.

  • Hospital resources »

    A listing of hospital resources available to patients and visitors, including: Accessibility, spiritual support, access to health records, interpreters, lost & found, office of patient experience, bill payment, telemedicine, and more.

  • Patient engagement »

    We want to know more about your experiences, and how we can improve to make those experiences better.

  • Patient & family education »

    Get informed with our various patient education resources, including videos, booklets and blogs.

  • Privacy & confidentiality »

    Information on privacy and confidentiality at Sunnybrook.

  • Shops & services »

    Information on shops and services at Sunnybrook campuses.

  • Visiting hours & information »

    Information on visiting Sunnybrook campuses, including: Directions, patient information, infection prevention, local accommodations, maps, operating room, parking, patient safety, visiting hours, visiting guidelines, and more.

  • Office of the Patient Experience (Patient Relations) »

    Contact patient relations regarding complaints and compliments.

  • Parking at Sunnybrook »

    Learn more about parking fees at Sunnybrook, including information on discounted parking passes, what parking fees fund and more.