Hospital  >  Patients & Visitors  >  Visitor information

Visitor information

We know how important visitors are to our patients, and it is our priority to keep patients, staff and visitors safe. Children under 12 years old must be accompanied by an adult.

In some cases, our units may need to change visiting guidelines and restrictions for the health and safety of our patients, residents, staff and visitors. If you are planning to visit, please call ahead to make sure there are no changes to the visiting hours.

Visiting hours

Visiting hours are between 10 a.m. to 8 p.m. every day for most hospital units. For intensive care units and palliative care, visiting is open 24 hours per day, 7 days per week.

When choosing to visit, please be considerate of patients’ needs for quiet, privacy and rest, especially during the evening and night hours.

Visiting the Veterans Centre »

Help us keep you and our patients safe

Visitors must follow the guidelines below. If visitors are not following the guidelines, they may be asked to leave the hospital.


Do not visit our patients or residents if you are sick.

If you have any of the following symptoms, do not visit our patients or residents:

  • Fever
  • Sore throat
  • New or worsening cough
  • Runny or stuffy nose
  • Shortness of breath
  • Conjunctivitis (pink eye)
  • Unexplained fatigue or muscle aches
  • Loss of taste or smell
  • Vomiting
  • Diarrhea

Do not visit until you have been free of symptoms for at least 24 hours (48 hours for vomiting and/or diarrhea).

If you have tested positive for COVID-19 or been exposed to someone with COVID-19 in the past 10 days (including the patient you are visiting), do not visit our patients or residents. Exposed means you spent 15 or more minutes within 6 feet of the person who has tested positive with COVID-19, and you weren’t wearing a mask.


Wear a mask.

All visitors, including children aged two and older, must wear a mask. If you arrive without a mask, please take one (free of charge) from the dispensers that have been installed at our entrances, and wear it so that it covers your mouth and nose. Read more »

Two people

Only two visitors at a time.

Most areas of the hospital allow only two visitors at a time. Other visitors may wait in common areas such as cafeterias or designated waiting rooms and not on the unit or in corridors. Children under 12 years old must be accompanied by an adult.

Patients visiting an outpatient clinic or the Emergency Department may invite one person to support them during their visit.

Cleaning hands

Clean your hands.

Washing your hands will prevent infections and illnesses from spreading in the hospital and helps to keep you safe from germs. Use the hand sanitizer at the entrances and throughout the hospital.

Food and drink

Eat or drink only in approved areas.

Do not eat or drink in patient and resident rooms or waiting rooms. If you need to eat or drink, you must visit a cafeteria.


Use public washrooms only.

Do not use washrooms in patient and resident rooms. Please use the public washrooms located throughout our buildings.

Plan your visit

  • Getting here »
    Find out how to get to our campuses: including directions, maps and parking information
  • Gift shop »
    Purchase a gift for your loved one through the Sunnybrook Gift Shop website. We offer free delivery to patients at our Bayview Campus and Holland Centre.
  • Operating room (Bayview Campus) »
    A special waiting lounge is available for family members of patients who are undergoing surgery. Also: learn how to track your loved one's surgery progress online.

Have questions?
Please get in touch with our Patient Experience Ambassadors at ambassador@sunnybrook.ca or 416-480-4100.