Patients & Visitors
Visitor information
For information about visiting hours, directions, finding your way around the campuses, staying safe at the hospital, and more.
The new MySunnybrook Experience Centre officially opened its doors on July 2, 2024. The Centre, located beside the Gift Shop on M1 at the Bayview campus, connects patients and visitors with hospital services, information and resources. From paying for parking renewing parking permits to signing up for reviewing your MyChart with our iPads to accessing interpretation services. It is staffed by Patient Experience Ambassadors and is open Monday to Friday between 8 a.m. to 6 p.m. and Saturday to Sunday between 9 a.m. to 5 p.m.
The philosophy of Patient Centered Care guides Sunnybrook staff and physicians to listen to, respect and understand each person as a unique individual.
We strive to: Promote timely access to services, coordinate and integrate your care, promote physical comfort, provide emotional support, answer your questions so that you can make informed decisions about your healthcare in partnership with your care provider.
Free gift delivery available within Sunnybrook
The Sunnybrook gift shop offers free delivery to patient rooms, units and offices within Sunnybrook's Bayview Campus and Holland Centre. Learn more.
About your hospital stay »
Information about your hospital stay, including: Admission, discharge / going home, mail, medical alarm service, parking, patient meals, preparing for surgery, room accommodations, free Wi-Fi, telephones, privacy and safety, and more.
Clinics at Sunnybrook »
A list of clinical services available at Sunnybrook.
Fees, Billing and Payments »
If you live in Ontario and have a valid health card, you are covered by the Ontario Health Insurance Plan (OHIP) and are able to receive standard care. Additional fees are also charged.
Get emergency care »
Emergency care information, including: what to bring, what to expect, children, labour & deliveries, and discharge instructions.
Indigenous Patients & Community Members »
If you identify as First Nations, Inuit or Métis and are coming to Sunnybrook as a patient or community member, support is available to you.
Getting here »
How to get to Sunnybrook Hospital: map, directions, transit information, parking and more.
Hospital resources »
A listing of hospital resources available to patients and visitors, including: Accessibility, spiritual support, access to health records, interpreters, lost & found, office of patient experience, bill payment, telemedicine, and more.
MySunnybrook »
MySunnybrook provides one-stop-shop access to Sunnybrook Hospital services from your desktop or mobile device. Pay a hospital bill, pay for parking, view your health records, and more!
Office of the Patient Experience »
Contact patient relations regarding complaints and compliments.
Parking at Sunnybrook »
Learn more about parking fees at Sunnybrook, including information on discounted parking passes, what parking fees fund and more.
Patient & family education »
Get informed with our various patient education resources, including videos, booklets and blogs.
Patient engagement »
We want to know more about your experiences, and how we can improve to make those experiences better.
Privacy & confidentiality »
Information on privacy and confidentiality at Sunnybrook.
Shops & services »
Information on shops and services at Sunnybrook campuses.
Visitor information »
Information on visiting Sunnybrook campuses, including: Directions, patient information, infection prevention, local accommodations, maps, operating room, parking, patient safety, visiting hours, visiting guidelines, and more.
