Hospital  >  Patients & Visitors  >  Hospital resources  >  Accessibility  >  Communication


Woman getting hearing aid fitted

Sunnybrook is dedicated to providing excellent customer service to our stakeholders with disabilities. We strive to communicate with our stakeholders in a manner that takes into account their various communication needs.

The following services are available at Sunnybrook to assist communication:

TTY Locations (Telephone Teletypes)

TTY is a telecommunications device for the deaf and hearing impaired.

Bayview Campus

TTY telephones are located at the M1 entrance and in the Emergency Department waiting room.

The Bayview Campus TTY phone number is 416-480-5342.

The Holland Centre

A TTY telephone is located just inside the out-patient department waiting room of the west wing.

The Holland Centre TTY phone number is 416-967-8707


A Pocketalker is a portable amplifier that can be used for one-on-one communication with someone who has a hearing impairment.

Some inpatient units and the Emergency Department have Pocketalkers available for use. If one is not available, they can be obtained from the Audiology Department at M1 102, or by dialing 416-480-4143.

Interpreter Services

If you require an interpreter, please let the staff know when scheduling your appointment so that one can be booked for you.
American Sign Language (ASL) interpreters are available upon request. Please note that advance notice is required. 


Each kit contains a hearing enhancement device, a Pocketalker, a white board to write on for deaf/mute patients, pictograms for communicating with aphasic persons/non-English speaking persons, and a magnifying glass.

Several Communi-Kits are available at the Bayview campus and the Holland Centre including in the Emergency Department (416-480-4037) and the Regional Geriatric Day Hospital located at H-Ground on the Bayview campus (416-480-4418).

Information in Alternative Formats

Sunnybrook is committed to providing accessible information.
If you do not find the information you are looking for or need this information in another format, please tell us what you require and we will work with you to meet your needs.

Community Feedback

Help us improve accessibility at Sunnybrook by sharing your questions, concerns or comments about the way we are providing care and service in an accessible manner. Feedback will be handled in accordance with our Patient Concerns Policy.

Sunnybrook is committed to providing information in accessible formats upon request. We are also committed to facilitating accessible communication supports. Please contact us for more information.

Contact us

By email


By telephone

Bayview Campus: 416-480-4940
Holland Centre: 416-967-8566

By mail

Office of the Patient Experience
Sunnybrook Health Sciences Centre
2075 Bayview Avenue
Room C161
Toronto, ON M4N 3M5