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Patients & Visitors

Visitor policy during the COVID-19 pandemic

We know the support of family and loved ones is important for a patient's health. This support is essential for some patients.

Due to lower incidence of COVID-19 in the community, effective August 24, 2020, we are pleased to welcome more pre-approved essential care partners to visit in-patients.

As we welcome more visitors back to the hospital, patient, staff and visitor safety continues to be our number one priority, and at this time, some visitor limitations still remain. 

» View visitation guidelines for our in-patients and outpatients


Attention patients:

COVID-19 is affecting deliveries around the world, including deliveries of medication to hospitals. Orders may be delayed or incomplete.

If you need to come to the hospital for care, please bring your medications with you. We want to avoid potential interruptions and unnecessary changes to the medications you take.

An up-to-date list of your medications is also very helpful. If you have one, please bring it with you as well.

Free gift delivery available within Sunnybrook

The Sunnybrook gift shop offers free delivery to patient rooms, units and offices within Sunnybrook's Bayview Campus and Holland Centre. Learn more.


The philosophy of Patient Centered Care guides Sunnybrook staff and physicians to listen to, respect and understand each person as a unique individual.

We strive to: Promote timely access to services, coordinate and integrate your care, promote physical comfort, provide emotional support, answer your questions so that you can make informed decisions about your healthcare in partnership with your care provider.

  • About your hospital stay »

    Information about your hospital stay, including: Admission, discharge / going home, mail, medical alarm service, parking, patient meals, preparing for surgery, room accommodations, free Wi-Fi, telephones, privacy and safety, and more.

  • Clinics at Sunnybrook »

    A list of clinical services available at Sunnybrook.

  • COVID-19 (2019 novel coronavirus): information & resources »

    Information and resources about COVID-19 (coronavirus) for Sunnybrook patients and visitors.

  • Get emergency care »

    Emergency care information, including: what to bring, what to expect, children, labour & deliveries, and discharge instructions.

  • Getting here »

    How to get to Sunnybrook Hospital: map, directions, transit information, parking and more.

  • Hospital resources »

    A listing of hospital resources available to patients and visitors, including: Accessibility, spiritual support, access to health records, interpreters, lost & found, office of patient experience, bill payment, telemedicine, and more.

  • MySunnybrook »

    MySunnybrook provides one-stop-shop access to Sunnybrook Hospital services from your desktop or mobile device. Pay a hospital bill, pay for parking, view your health records, and more!

  • Office of the Patient Experience »

    Contact patient relations regarding complaints and compliments.

  • Parking at Sunnybrook »

    Learn more about parking fees at Sunnybrook, including information on discounted parking passes, what parking fees fund and more.

  • Patient & family education »

    Get informed with our various patient education resources, including videos, booklets and blogs.

  • Patient engagement »

    We want to know more about your experiences, and how we can improve to make those experiences better.

  • Privacy & confidentiality »

    Information on privacy and confidentiality at Sunnybrook.

  • Shops & services »

    Information on shops and services at Sunnybrook campuses.

  • Visiting hours & information »

    Information on visiting Sunnybrook campuses, including: Directions, patient information, infection prevention, local accommodations, maps, operating room, parking, patient safety, visiting hours, visiting guidelines, and more.