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Patients & Visitors

Visitor policy during the COVID-19 pandemic

We know how important visitors are to our patients; however, it is vital to keep patient, staff and visitor safety our number one priority.

In most cases, in-patients who will be staying in hospital for longer than 14 days may designate one essential care partner to visit them in hospital two times a week for a maximum of two hours per visit.

At this time, family members or companions may not accompany outpatients to their appointments or procedures, except in special circumstances.

» View full visitation guidelines for our in-patients and outpatients

» Mandatory screening when entering the hospital

When coming to the hospital, as a patient or visitor/designated essential care partner, you will be asked these questions:

  1. Have you tested positive for COVID-19 or been told to self-isolate in the past 14 days?
  2. Are you awaiting the results of a COVID-19 test?
  3. Have you been in contact with someone in the past 14 days who has tested positive for COVID-19 or has symptoms of COVID-19?
  4. Have you been out of the country in the last 14 days?
  5. Do you have any COVID-19 symptoms?

For the safety of patients and staff, visitors who answer ‘yes’ to any of the questions will not be permitted to enter the hospital.

Attention patients:

COVID-19 is affecting deliveries around the world, including deliveries of medication to hospitals. Orders may be delayed or incomplete.

If you need to come to the hospital for care, please bring your medications with you. We want to avoid potential interruptions and unnecessary changes to the medications you take.

An up-to-date list of your medications is also very helpful. If you have one, please bring it with you as well.

Free gift delivery available within Sunnybrook

The Sunnybrook gift shop offers free delivery to patient rooms, units and offices within Sunnybrook's Bayview Campus and Holland Centre. Learn more.

The philosophy of Patient Centered Care guides Sunnybrook staff and physicians to listen to, respect and understand each person as a unique individual.

We strive to: Promote timely access to services, coordinate and integrate your care, promote physical comfort, provide emotional support, answer your questions so that you can make informed decisions about your healthcare in partnership with your care provider.

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    Emergency care information, including: what to bring, what to expect, children, labour & deliveries, and discharge instructions.

  • Getting here »

    How to get to Sunnybrook Hospital: map, directions, transit information, parking and more.

  • Hospital resources »

    A listing of hospital resources available to patients and visitors, including: Accessibility, spiritual support, access to health records, interpreters, lost & found, office of patient experience, bill payment, telemedicine, and more.

  • MySunnybrook »

    MySunnybrook provides one-stop-shop access to Sunnybrook Hospital services from your desktop or mobile device. Pay a hospital bill, pay for parking, view your health records, and more!

  • Office of the Patient Experience »

    Contact patient relations regarding complaints and compliments.

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    Learn more about parking fees at Sunnybrook, including information on discounted parking passes, what parking fees fund and more.

  • Patient & family education »

    Get informed with our various patient education resources, including videos, booklets and blogs.

  • Patient engagement »

    We want to know more about your experiences, and how we can improve to make those experiences better.

  • Privacy & confidentiality »

    Information on privacy and confidentiality at Sunnybrook.

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    Information on shops and services at Sunnybrook campuses.

  • Visiting hours & information »

    Information on visiting Sunnybrook campuses, including: Directions, patient information, infection prevention, local accommodations, maps, operating room, parking, patient safety, visiting hours, visiting guidelines, and more.