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Shared Clinical Information Systems

Ontario’s “Shared Electronic Health Information Systems” and your Personal Health Information

Sunnybrook participates in several shared electronic health information systems in the province including ConnectingOntario, the Ontario Laboratory Information System, the Integrated Assessment Record (IAR), to name a few. As one of many participating hospitals, Sunnybrook sends some of your personal health information to these shared systems and Sunnybrook personnel may also use these systems to access your personal health information that was contributed from other health care providers whom you may have visited.

Sharing your personal health information among your health care providers is important…

Shared systems allow your health care team, who may be located at one or more healthcare facilities, to access your health information when you need care anywhere in province in a safe, secure and private manner. These systems have many patient benefits, such as:

  • Ensuring health service providers have the most up-to-date and complete record of your health history.
  • Improving the efficiency and effectiveness of care planning and the delivery of treatment to you
  • Reducing the need for you to provide the same information multiple times to different care providers
  • Reducing duplicate tests and procedures and improving the timeliness of care decisions.

Using shared systems, authorized members of your health care team have instant and secure access to your personal health information including, but not limited to:

  • Information that allows care providers to safely identify you as their patient (e.g. name, date of birth, address, phone number, health card number, etc.)
  • Your personal and mental health history.
  • Health care services you are currently receiving or have received and how you have responded to therapies and other treatments
  • Medication information or results from lab tests
  • Emergency department visits
  • Hospital reports including care provider notes and letters
  • Diagnostic imaging reports (e.g. X-rays)
  • Participating community services reports

Your information is confidential and protected

Sunnybrook has committed to the provincial privacy standards, policies and procedures for our access to shared systems. Sunnybrook access to your information in a shared system is restricted to Sunnybrook personnel who are providing care or supporting care for you. All Sunnybrook personnel are required to complete privacy training before viewing your shared system information. Shared system service providers and Sunnybrook monitor access to your shared system health records and will investigate any suspected inappropriate access to your personal health information.

Your privacy rights

You may contact Sunnybrook’s Privacy Office at or by phone at (416) 480-6100 x 1236 if you wish to:

  • Restrict access to your personal health information in a shared system
  • Receive copies of your information from a shared system
  • Request a correction to your information in a shared system
  • Know who has accessed your information in a shared system
  • Make a privacy inquiry or complaint about any aspect of shared systems

If you have a privacy inquiry or complaint about any aspect of your personal health information or shared systems, you can also contact the Information & Privacy Commissioner of Ontario at: Tel: (416) 326-3333 or Toll free: 1 (800) 387-0073 (within Ontario)

Health Records Department

For futher questions or to a request for access to patient information please contact the campus you were seen at:

Bayview Campus & Holland Centre
Health Records Department
Room E123
2075 Bayview Avenue
Toronto, Ontario
M4N 3M5
Phone: 416-480-4433
Fax: 416-480-6123

Odette Cancer Centre
Health Records Department
2nd Floor, T2
2075 Bayview Avenue
Toronto, Ontario
M4N 3M5
Phone: 416-480-4638