Hospital  >  Patients & Visitors  >  Hospital resources  >  Accessibility  >  Multi-year accessibility plan

About our multi-year accessibility plan

Sunnybrook is committed to providing care and services to our patients and families in a way that respects their dignity and independence and takes into account different needs and abilities.  Identifying and removing barriers is an important element of excellent customer service, and ensures that the organization meets the accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

This multi-year accessibility plan is like a roadmap for Sunnybrook's compliance with the Accessibility for Ontarians with Disability Act.  The plan outlines the organization's strategies and steps that we've taken, and will take in the future, to ensure that our patients, families, staff, physicians, volunteers and members of Sunnybrook's community can access care and services.

» View the multi-year accessibility plan

If you have any questions about the plan, please don't hesitate to contact us at

Thank you for your interest in Sunnybrook Health Sciences Centre.

Community Feedback

Help us improve accessibility at Sunnybrook by sharing your questions, concerns or comments about the way we are providing care and service in an accessible manner. Feedback will be handled in accordance with our Patient Concerns Policy.

Sunnybrook is committed to providing information in accessible formats upon request. We are also committed to facilitating accessible communication supports. Please contact us for more information.

Contact us

By email


By telephone

Bayview Campus: 416-480-4940
Holland Centre: 416-967-8566

By mail

Office of the Patient Experience
Sunnybrook Health Sciences Centre
2075 Bayview Avenue
Room C161
Toronto, ON M4N 3M5