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Frequently asked questions

How does it work?

Simply visit sunnybrook.ca/map and in the map’s search bar, type in the room you are looking to locate. Users can search by room number, clinic name or service. Once you’ve selected your destination, generate directions by pressing the 'directions' button.

Next, input your starting location by searching for the location in the search bar. Once selected, the map will generate turn-by-turn directions, leading you from point A to point B.

Selecting locations on the map to generate directions

You can also generate directions to a location on the map by selecting a room on the map, and then pressing the 'directions' button.

Next, input your starting location by selecting the location on the map, or by searching for it in the search bar. Once your starting location has been selected, the map will generate turn-by-turn directions, leading you from point A to point B.

Please note: Not all locations on the map may have a clinic or service name associated with it.


Can I use the map on my smartphone or tablet?

Yes. The map can be accessed using any device (smartphone, tablet, computer) that is connected to the internet, using a modern web browser (such as Google Chrome, FireFox, or Safari). Access the map at sunnybrook.ca/map.


Do I need to download an app to access the map?

No. The Sunnybrook digital map is a web-based application, which means you can access it using any device that is connected to the internet, using a web browser. Access the map at sunnybrook.ca/map.


Why does Sunnybrook have a new digital indoor map?

One of the greatest areas of dissatisfaction for hospital patients and visitors is wayfinding – the process of finding one's way around a hospital.

Research has shown that on average, 30% – 50% of arriving patients and visitors end up lost inside hospitals, which can lead to a poor patient experience. Poor wayfinding can also lead to missed or late appointments, which can cost a hospital hundreds of thousands of dollars every year.

Sunnybrook’s digital wayfinding tool aims to curb these issues and enhance the patient experience by providing patients and visitors with accurate, turn-by-turn indoor directions that are available at their fingertips.


Can I use the map to locate washrooms and food services around the hospital?

Yes. Public women’s, men’s, all-gender and accessible washrooms are indicated on Sunnybrook’s digital map. These can be located by searching for the preferred washroom using the map’s search bar.

Washrooms can also be located by selecting the preferred washroom category under the map’s 'POI Category' menu.

Food and other services can also be found on the map by searching for the name of the service you are looking for.


Does the map provide accessible directions?

Yes. When generating directions, check off the 'avoid stairs and obstacles' option to receive accessible directions.


Why isn’t the Veterans Centre on the indoor map?

The Veterans Centre is home to the veteran residents who live there. To respect their privacy, indoor mapping for these buildings has been omitted.


Are you going to expand this map to other Sunnybrook campuses?

We are currently piloting use of the indoor digital map at the Bayview Campus. We will update this webpage with future indoor mapping expansions as they arise.


Can the map pinpoint my location in the hospital when I’m using it?

No. The map can not identify or track your location, as it does not have GPS functionality.