Frequently asked questions

Simply visit sunnybrook.ca/map and in the map’s search bar, type in the room you are looking to locate. Users can search by room number, clinic name or service. Once you’ve selected your destination, generate directions by pressing the 'directions' button.

Next, input your starting location by searching for the location in the search bar. Once selected, the map will generate turn-by-turn directions, leading you from point A to point B.

Selecting locations on the map to generate directions

You can also generate directions to a location on the map by selecting a room on the map, and then pressing the 'directions' button.

Next, input your starting location by selecting the location on the map, or by searching for it in the search bar. Once your starting location has been selected, the map will generate turn-by-turn directions, leading you from point A to point B.

Please note: Not all locations on the map may have a clinic or service name associated with it.

Yes. The map can be accessed using any device (smartphone, tablet, computer) that is connected to the internet, using a modern web browser (such as Google Chrome, FireFox, or Safari). Access the map at sunnybrook.ca/map.

No. The Sunnybrook digital map is a web-based application, which means you can access it using any device that is connected to the internet, using a web browser. Access the map at sunnybrook.ca/map.

One of the greatest areas of dissatisfaction for hospital patients and visitors is wayfinding – the process of finding one's way around a hospital.

Research has shown that on average, 30% – 50% of arriving patients and visitors end up lost inside hospitals, which can lead to a poor patient experience. Poor wayfinding can also lead to missed or late appointments, which can cost a hospital hundreds of thousands of dollars every year.

Sunnybrook’s digital wayfinding tool aims to curb these issues and enhance the patient experience by providing patients and visitors with accurate, turn-by-turn indoor directions that are available at their fingertips.

Yes. Public women’s, men’s, all-gender and accessible washrooms are indicated on Sunnybrook’s digital map. These can be located by searching for the preferred washroom using the map’s search bar.

Washrooms can also be located by selecting the preferred washroom category under the map’s 'POI Category' menu.

Food and other services can also be found on the map by searching for the name of the service you are looking for.

Yes. When generating directions, check off the 'avoid stairs and obstacles' option to receive accessible directions.

The Veterans Centre is home to the veteran residents who live there. To respect their privacy, indoor mapping for these buildings has been omitted.

We are currently piloting use of the indoor digital map at the Bayview Campus. We will update this webpage with future indoor mapping expansions as they arise.

No. The map can not identify or track your location, as it does not have GPS functionality.