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Hospital  >  Patients & Visitors  >  Hospital resources  >  Pay a bill  >  Pay online  >  MyPayments Frequently Asked Questions (FAQ)
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MyPayments Frequently Asked Questions (FAQ)

What is MyPayments?

MyPayments is a website where patients can pay their hospital bill online.

How do I access MyPayments?

MyPayments is accessible from anywhere at any time through the internet. To access MyPayments, please visit MyPayments

What payments can I make through MyPayments?

You can pay hospital (patient accounts) invoices and Sunnybrook Centre for Independent Living (SCIL) invoices/quotes issued by Sunnybrook through MyPayments. Sundry bill payments cannot be made through MyPayments at this time.

How will I receive my hospital invoice?

You will receive your hospital invoice in the mail at the address you provided to Sunnybrook.

When will my invoice appear on MyPayments?

For charges billed directly to you, you will receive your invoice in the mail. Once you receive your invoice in the mail, it will also appear on MyPayments.

What information will I need in order to pay my hospital invoice online through MyPayments?

You will need the following numbers as shown on your invoice: Hospital File Number (HFN) and/or invoice number. You will also need to enter your name and credit card information to make payment.

What methods of payment are accepted through MyPayments?

At this time, payment can be made using any of the following credit cards:

  • Visa
  • Visa Debit
  • MasterCard
  • Debit MasterCard
  • American Express

Alternate methods of payment (cash, cheque or money order) can be made in person, by phone, or by mail. Please refer to the following FAQ for more information.

Can someone else pay my bill(s)?

Yes, as long as they are a direct family member, a caregiver or a non-healthcare professional familiar with your care. They will need your Hospital File Number (HFN) and/or the invoice number on your hospital invoice, as well as your last name and a credit card to make payment.

Where can I find a copy of my hospital invoice(s)?

If you require another hard-copy of your invoice, please contact your billing clerk using their contact information listed just above the detachable portion of your invoice.

Can I view my bill(s) and payment history online?

You cannot view your bill(s) and payment history online. MyPayments will only display outstanding balances for hospital invoices.

Can I view my hospital invoice(s) through MyChart?

You cannot view your hospital invoice(s) through MyChart. Hospital invoices can only be viewed and paid online through MyPayments or in person at one of the cashier’s offices located at each Sunnybrook campus (Holland, Bayview and St. John’s Rehab). Please refer to the following FAQ for more information.

Can I use MyPayments to pay hospital invoices from any Sunnybrook site (including St. John’s Rehab and Holland Centre)?

Yes. Through MyPayments, you can make payment toward any hospital invoice issued by Sunnybrook Health Sciences Centre at any campus, including the Bayview Campus, Holland Centre and St. John’s Rehab.

Will I be charged additional fees for paying my bills online versus in person?

No, you will not be charged any additional fees to pay your bills using MyPayments.

Can I make a payment in person, by phone or by mail (cheque or money order)?

Yes. If you cannot pay your bill online, you can pay in person, by phone or by mail. The following payment option details are available:

Hospital (patient accounts)

In person

Payment may be made in person from Monday to Friday at one of the following Toronto locations:

Bayview Campus: 2075 Bayview Ave., Room D117
Hours: 8:30 a.m. to 12:00 p.m., and 12:45 p.m. to 3:00 p.m.
The cashier's office will be closed from noon to 12:45 p.m.
Should you need urgent assistance during the lunch hour, please go to room EG33.

St. John's Rehab Campus: 285 Cummer Ave., 1st floor, Room HE114
Hours: 8:00 a.m. to 12:00 p.m., and 1:00 p.m. to 3:00 p.m.
The cashier's office will be closed from 12:00pm to 1:00 p.m.

By phone

You can make payment over the phone by contacting your billing clerk. You can find your billing clerk’s contact information listed just above the detachable portion of your invoice.

By mail

Please mail your cheque or money order, and the remittance portion of your invoice to:

Sunnybrook Health Sciences Centre
2075 Bayview Ave., Room EG33
Toronto, ON M4N 3M5

Sunnybrook Centre for Independent Living (SCIL)

In person

Payment may be made in person from Monday to Friday at below location:

Sunnybrook Centre for Independent Living (SCIL), Business Office
U Wing Ground Floor, Room UG02
2075 Bayview Avenue
Hours: 8:30 a.m. to 5:00 p.m.

By phone

Payment may be made by phone by contacting the SCIL Department Clerk at 416-480-6100, ext. 2326.

By mail

Please mail your certified cheque or money order* to the following address:

SCIL Business Office
Sunnybrook Health Sciences Centre
2075 Bayview Ave., Room UG02
Toronto, ON M4N 3M5

*Please note SCIL does not accept personal cheques.

How will the charges show on my credit card statement?

For hospital (patient accounts) charges will show on your credit card statement as ‘SUNNYBROOK PATIENT ACC TORONTO ON’. For Sunnybrook Centre for Independent Living (SCIL) the charges will show on your credit card statement as ‘SUNNYBROOK SCIL TORONTO ON’. 

Can I pay my bill(s) directly through my online banking services?

Yes, payments may be made through online banking with the following banks:

  • CIBC
  • Scotiabank
  • National Bank
  • HSBC
  • TD
  • BMO
  • RBC
  • Simplii
  • Tangerine

Use your Hospital File Number (HFN) and/or invoice number as the payee account number. If you have any questions about online banking payments, please contact your banking institution.

When is payment due for my hospital invoice(s)?

Payment is due on the date found on your hospital invoice.

What should I do if I receive the message “No invoices found”?

Please ensure you have entered the correct Hospital File Number (HFN) or invoice number and that you enter your last name exactly as it appears on your invoice. If you still receive this message after trying again, please contact your billing clerk whose contact information is listed just above the detachable portion of your invoice.

How do I know my payment is secure?

Sunnybrook’s online payment system is safe, secure and confidential. We use Bambora, a third-party PCI Level 1 (the highest level) certified service provider, and the industry standard encryption protocol (SSL) to safeguard all of your personal information. No credit card information is stored on our servers; therefore, you will need to enter your credit card information each time you go to make a payment. Sunnybrook does not share your personal health or financial information with other organizations.

Can I pay my bill in a currency other than Canadian Dollars (CAD)?

Payments made in other currencies will automatically be converted to Canadian Dollars (CAD) by your banking institution.

Will I receive a receipt for my online bill payment?

Yes. If you provide a valid email address you will receive an email confirming the details of your payment. This email receipt along with a copy of your original invoice can be used to support third party insurance claims or medical expense deductions on your income tax return. If you have any questions regarding your payment or require additional information to support an insurance claim or medical expense tax deduction, please contact Patient Billing at 416-480-4156 for assistance.

Can Sunnybrook bill directly to my insurance provider?

If the products or services you received at the hospital are covered by your insurance provider, Sunnybrook can do direct billing upon your discharge. As an inpatient, your preferred accommodations coordinator will ask you for your insurance information to bill directly to your insurance provider. Invoices that are billed directly to your insurance provider will not appear in MyPayments unless there is an outstanding invoice balance not covered by your insurance provider. If you would like Sunnybrook to bill directly to your insurance provider, please contact your billing clerk using their contact information listed just above the detachable portion of your invoice.

Can Sunnybrook send my invoice directly to my insurance provider?

Yes. Once you’ve provided your insurance information to your billing clerk or coordinator, Sunnybrook can mail a copy of your invoice to your insurance provider.

If you have any other questions about paying your bill online, please contact Sunnybrook using the contact form.