MyPayments Frequently Asked Questions (FAQ)

MyPayments is a website where patients can pay their hospital bill online. Patients and staff can also purchase some hospital items online.

At this time, payment can be made using any of the following credit cards:

• Visa
• Visa Debit
• MasterCard
• Debit MasterCard
• American Express

Alternate methods of payment (cash, cheque or money order) can be made in person, by phone, or by mail. Please refer to the following FAQ for more information.

Sunnybrook’s online payment system is safe, secure and confidential. We use Bambora, a third-party PCI Level 1 (the highest level) certified service provider, and the industry standard encryption protocol (SSL) to safeguard all of your personal information. No credit card information is stored on our servers; therefore, you will need to enter your credit card information each time you go to make a payment. Sunnybrook does not share your personal health or financial information with other organizations.

You will receive your hospital invoice in the mail at the address you provided to Sunnybrook.

For charges billed directly to you, you will receive your invoice in the mail. Once you receive your invoice in the mail, it will also appear on MyPayments.

You will need the following numbers as shown on your invoice: Hospital File Number (HFN) and/or invoice number. You will also need to enter your name and credit card information to make payment.

If you require another hard-copy of your invoice, please contact your billing clerk using their contact information listed just above the detachable portion of your invoice.

You cannot view your bill(s) and payment history online. MyPayments will only display outstanding balances for hospital invoices.

You cannot view your hospital invoice(s) through MyChart. Hospital invoices can only be viewed and paid online through MyPayments or in person at one of the cashier’s offices located at each Sunnybrook campus (Holland, Bayview and St. John’s Rehab). Please refer to the following FAQ for more information.

Yes. Through MyPayments, you can make payment toward any hospital invoice issued by Sunnybrook Health Sciences Centre at any campus, including the Bayview Campus, Holland Centre and St. John’s Rehab.

No, you will not be charged any additional fees to pay your bills using MyPayments.

If you cannot pay your bill online, you can pay over the phone, by phone or online or in person through your bank.

For hospital (patient accounts) charges will show on your credit card statement as ‘SUNNYBROOK PATIENT ACC TORONTO ON’. For Sunnybrook Centre for Independent Living (SCIL) the charges will show on your credit card statement as ‘SUNNYBROOK SCIL TORONTO ON’. 

Yes, payments may be made through online banking with the following banks:

• CIBC
• Scotiabank
• National Bank
• HSBC
• TD
• BMO
• RBC
• Simplii
• Tangerine

Use your Hospital File Number (HFN) and/or invoice number as the payee account number. If you have any questions about online banking payments, please contact your banking institution.

Payment is due on the date found on your hospital invoice.

Please ensure you have entered the correct Hospital File Number (HFN) or invoice number and that you enter your last name exactly as it appears on your invoice. If you still receive this message after trying again, please contact your billing clerk whose contact information is listed just above the detachable portion of your invoice.

Payments made in other currencies will automatically be converted to Canadian Dollars (CAD) by your banking institution.

Yes. If you provide a valid email address you will receive an email confirming the details of your payment. This email receipt along with a copy of your original invoice can be used to support third party insurance claims or medical expense deductions on your income tax return. If you have any questions regarding your payment or require additional information to support an insurance claim or medical expense tax deduction, please contact Patient Billing at 416-480-4156 for assistance.

If the products or services you received at the hospital are covered by your insurance provider, Sunnybrook can do direct billing upon your discharge. As an inpatient, your preferred accommodations coordinator will ask you for your insurance information to bill directly to your insurance provider. Invoices that are billed directly to your insurance provider will not appear in MyPayments unless there is an outstanding invoice balance not covered by your insurance provider. If you would like Sunnybrook to bill directly to your insurance provider, please contact your billing clerk using their contact information listed just above the detachable portion of your invoice.

Yes. Once you’ve provided your insurance information to your billing clerk or coordinator, Sunnybrook can mail a copy of your invoice to your insurance provider.

After registering the badge request with Security in CG03, proceed to staff section of sunnybrook.ca/payment/purchase to complete payment. A payment receipt will be emailed directly from the payment system once processed. The receipt can be brought back to the Security office between the hours of 8:00 a.m. -11:00 a.m. and 1:00 p.m. - 2:00 p.m. Monday to Friday to receive the ID badge.

Please visit Security in CG03 to make the locker request. If a locker is available, proceed to staff section of sunnybrook.ca/payment/purchase to complete payment. A payment receipt will be emailed directly from the payment system once processed. The receipt can be brought back to the Security office between the hours of 8:00 a.m. - 11:00 a.m. and 1:00 p.m. - 2:00 p.m. Monday to Friday to complete the locker rental.

When you are finished with the locker, please empty all contents and return to Security in CG03. The receipt can be brought back to the Security office between the hours of 8:00 a.m. - 11:00 a.m. and 1:00 p.m. - 2:00 p.m. Monday to Friday to request a refund for the deposit paid. Security will authorize your refund with Patient Accounts who will then process the refund online. You will receive your deposit refund within 24 hours back to the original payment method. A refund will only be processed if the original payment receipt is provided.

A ticket must be opened with IS to initiate a request for an upgrade to the available corporate mobile devices. IS will provide the request for device form indicating how much is to be paid for the upgrade. The cost centre needs to be filled out and the department manager must sign off on the form. A copy of this form can then be emailed to SBPatientAccounts@sunnybrook.ca and payment can be completed at sunnybrook.ca/payment/purchase. A payment receipt will be emailed once payment is completed which can be forwarded to IS so the phone can be ordered. Only Sunnybrook employees can upgrade their mobile device and it must be at their own cost. Please review the Corporate Mobile Phone Policy on Sunnynet for more details.

Please visit Heatlh Records page to view methods in which records can be requested. Once Health Records receives the request and advises of the cost, payment can be processed at sunnybrook.ca/payment/purchase. The receipt can be returned to Health Records during regular operating hours to finalize records request.

If your question has not been answered, please contact Patient Accounts Main Reception at 416-480-4156 for more information.