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Frequently asked questions

Below you can find answers to frequently asked questions about Sunnybrook's COVID-19 Assessment Centre and booking system.

How do I make an appointment?

Appointments can be made using our online booking system

Book your COVID-19 test now »

COVID-19 testing at pharmacies

Select pharmacies now offer COVID-19 testing by appointment to some people who have no symptoms. Learn more at ontario.ca/covidtest

Can I book an COVID-19 test appointment by phone?

If you are not able to use the online booking system, we do have phone call booking line. There are a limited number of appointment available for booking by telephone. These can be booked ahead up to 2 days in advance. We encourage you to use the online booking system if you have access.

The phone line is answered 9 am to 4 pm, 7 days a week or until telephone appointments are all filled up for the next 2 days. If you do not get through to a staff member, please try calling back again.

You cannot leave a voicemail message. Please listen carefully to the recorded message as it will be updated to identify when there are no appointments remaining. If phone appointments are filled up, you can try to book via the online system or call back tomorrow at 9 am.

Phone number: 416-480-4559

Do I need a referral or Ontario Health Card to receive a COVID-19 test?

You do not need a referral or an Ontario health card to get tested for COVID-19. If you do have a health card, please bring it to your appointment. Bringing your Ontario health card, if you have one, can help speed up the registration process and make it easier to access your test results online.

Do children (under the age of 16) need a referral to receive COVID-19 test?

Toronto Public Health recently updated their guidance about when a child should get tested for COVID-19. A child can get a COVID-19 test at the Assessment Centre if they have any one of the following symptoms:

  • fever or chills (temp of 37.8 or greater)
  • cough (more than usual)
  • difficulty breathing
  • decrease or loss of smell or taste
  • runny nose or stuffy nose
  • sore throat or difficulty swallowing
  • nausea, vomiting or diarrhea
  • headache
  • unusual or extreme tiredness or muscle aches

Sunnybrook is equipped to test children over the age of one for COVID-19. Any children under the age of one should go to their local Emergency Department for COVID-19 testing.

Please note: Testing criteria for children may vary by city or region. Please check the guidance of the public health unit in your area.

» Learn more about COVID-19 testing for children, including information about when to get tested, what to expect, and tips for parents

What do I need to bring to my COVID-19 test appointment?

Please wear a mask and bring:

  • An Ontario health card for all people being tested (if available).
  • The name and contact information of your family physician, if you have one. This is so the results of your COVID-19 can be shared with your family care team.

What happens when I arrive at the Assessment Centre?

When you arrive at the Assessment Centre you will be assessed by a health-care worker. If you (or your child) meet the testing criteria, a health-care worker will swab your nose in order to obtain a sample to test you for COVID-19. You will also receive information and referral that is specific to your situation. 

For information about what children can expect when arriving at the COVID-19 Assessment Centre, please visit our children & COVID-19 testing information page.

How do I get my test results?

Due to an increase in demand for COVID-19 tests across the GTA and across the province, wait times at Sunnybrook’s COVID-19 Assessment Centre may be longer than usual. Wait times for COVID-19 test results are approximately 4 - 7 days. We appreciate your patience and understanding. 

Getting your test results online

MyChart

We also offer online access to test results through MyChart, Sunnybrook's digital health records system. If you provided your email address at the Assessment Centre and would like to register for MyChart, you can do so online.

Ontario Ministry of Health

If you have a valid (green) Ontario health card, you may be able to access your test results using the Ontario Ministry of Health's online tool.

Accessing your results by telephone

Toronto residents: Toronto residents who have issues accessing their results online, or who do not have internet access, may contact Toronto Public Health at 416-338-7600

How do I self-isolate?

Questions about COVID-19 appointment bookings

Why are all of the appointment slots full? 

There is a high demand for COVID-19 testing. You can book a test up to 2 days in advance. If spots are full, please continue to self-isolate and check back tomorrow at 9:30 a.m. Time slots may also become available throughout the day due to cancellations.

You may also choose to see if other Assessment Centres in your area have appointments available. The full list of centres can be found on the Government of Ontario's website

If you are having difficulty breathing or experiencing other severe symptoms, please call 911 or go to your closest Emergency Department.

When do new appointment slots become available?

You can book a COVID-19 test up to 2 days in advance. New time slots become available each day at 9:30 a.m. Time slots may also become available throughout the day due to cancellations.

Does your Assessment Centre still accept walk-ins?

No. The Government of Ontario announced on October 2, 2020 that all COVID-19 Assessment Centres must move to an appointment system rather than walk-ins. This is to help provide screening for new testing criteria and to provide more certainty for people as to when they can get a test as we head into the colder months. You can read more about that here.

How do I change my appointment time?

The system does not allow for you to change an existing appointment time. Please cancel your appointment by calling 416-480-6100 ext. 1629 and book a new appointment online. 

How do I cancel my appointment?

To cancel your appointment, please follow the cancellation link that you get in your confirmation text or email. You can also follow the prompts on the online booking page. Only do this if you are cancelling all of the appointments attached to your booking. Thank you for taking the time to let us know you are no longer coming.

I am going to be late to my appointment. What do I do?

In order to keep the Assessment Centre moving on time, appointments are held for 30 minutes. If you are unable to make your appointment within this time frame, you will need to use the online system to book a new appointment at another time.

I feel a bit better today. Should I still come for my test?

If you still have any symptoms of COVID-19, you should still come to your COVID-19 test, even if you feel a little better than when you booked.

Do you have urgent same-day appointments for residents of shelters or other congregate living spaces?

Please check our online booking system for available appointments. We have appointments available most days for same-day booking. If there are no appointments available, please call 416-480-6100 ext. 1629 for further assistance.

People experiencing homelessness who are unable to access our online or telephone booking systems and who meet the criteria for COVID-19 testing may be tested at the assessment centre during regular hours of operation.

Getting Here

Sunnybrook COVID-19 Assessment Centre

80 Armistice Drive
View map »

You must book an appointment for a COVID-19 test at Sunnybrook's COVID-19 Assessment Centre. No walk-ins.

MyChart 

Frequently asked questions

» View FAQs for our Assessment Centre and online bookings