Ross Tilley Burn Centre
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Visitors to the Ross Tilley Burn Centre

Visiting hours

General visiting hours are daily between 9 a.m. and 9 p.m. We are located in D-wing on the 7th floor.

Visiting guidelines

Visitors close to the patient are welcome at the discretion of the patient. Please keep in mind that two visitors are permitted at a time.

Upon arrival, press the call button on the intercom located outside the entrance of the burn centre. A staff member will instruct you on visiting procedures.

You may have to wait to visit the patient because of nursing shift change, a scheduled rest or a medical procedure. Visitors may wait in the visitor lounge.

Please note that visitors are not permitted to eat or drink in patient rooms, and patients are not permitted to visit in the visitor lounge.

Please check with the nurse before using cell phones and/or wireless devices inside patient care areas.

The below guidelines help reduce the spread of infection.

Before entering a patient's room

  • Wash your hands and use the hand sanitizer provided.
  • Put on personal protective equipment (PPE) that includes the yellow gown and gloves. You may also be asked to put on a mask.

Before leaving a patient's room

  • Follow the instructions for taking off the personal protective equipment (PPE).
  • Wash your hands and use the hand sanitizer provided.

Bringing items to the unit

  • Artificial flowers and non-latex (Mylar®) balloons are allowed. Live flowers and plants are not allowed because they carry germs that can cause infections.
  • Photographs of the patient and family are welcome as they provide great encouragement.
  • Visitors are welcome to bring food for the patient. A microwave and refrigerator are located in our pantry, where food can be labeled with the patient's name and stored. Please check with the bedside nurse to see if there are any dietary restrictions.

More information

  • About your hospital stay: information on admission, discharge / going home, mail, medical alarm service, parking, patient meals, preparing for surgery, room accommodations, telephones and televisions, privacy and safety, and more.
  • Hospital resources: information on accessibility, spiritual support, access to health records, interpreters, lost & found, office of patient experience, bill payment, telemedicine, and more.