Your feedback
We want to hear from you. Email us at engagement@sunnybrook.ca to share your thoughts.
Some of the comments we have received so far:
Simple explanations of disease and treatment plans, for the patient to keep. i.e.: MyChart
Averting ER admissions and hospital stays with access to remote/after-hours support. Support can include mental health symptoms as well.
Wallet sized card with key phone numbers and contacts – may need updating at each appointment
Support caregivers to understand their needs for patient care. Includes end-of-life care.
How can new technology enhance performance of clinicians (i.e. WATSON) to deliver more precise treatments and what does this mean for patients? – do patients/caregivers understand the importance or impact on treatments of level of support required?
Role of clinical trials, and how can we make them more accessible, and proactive for patients with limited treatment options.
Mini PEARL kiosks throughout the clinic.
Multiple hospital platforms could access medical and personal information consistently.
Too far to travel. Specialists should be available close to home.
More care needs to take place when sending ill people home. Care needs to be put in place before the patient leaves the hospital. A checklist of who will come in to look after wounds, and when. Making sure all prescriptions are given. Instructions for what is to be expected and what to look for when things aren't going well... e.g. when to bring the patient back. Discharge is very frightening for family... knowing how to cope is vital. Thank you reading this.
I think it would have been helpful to have a list of numbers to call for translation at the bedside and in obvious places for the patients.
There should be people to guide you through the system. Patient navigators.
If you have a health problem, they arrange all the doctors for you. They know what they’re doing. I really trust the hospital.
Sunnybrook needs to incorporate a senior friendly lens into all four strategic directions and senior issues must be visible and specifically addressed in the strategic plan. (Sunnybrook Senior Friendly Committee)
Building partnerships to improve care journey for patients to further education/learning and to advance research.
Leveraging technology to improve communication for integrated care (appointments, drugs, reports, Wellspring).
Innovative vs. Invasive – consider patient comfort, pain and dignity with new treatments.
Patient and caregiver friendly clinical and radiology notes on MyChart.
How can we create better collaboration between clinical and support teams?
Passport/map/wayfinding to keep track of multiple visits, and orient patients/caregivers to instructions and places to go.
Reminders of appointments via MyChart – i.e.: email or text notifications.
Continuity of care – create snapshot/timeline of care for changing care teams – cannot expect physician to read entire chart. I.e.: one- page summary for full course of treatment.
There is a gap with caregiver/support for patients. How do we ensure that patients are not alone during the cancer journey?
The lecture series are very informative. Thank you. I love the informative tweets. I love the MyChart.
We've never had an unpleasant experience so I am not able to comment other than wait times in emergency department BUT we recognize this is a trauma hospital so the waits are to be expected. The most injured require immediate medical attention.
My husband was asked about his rehab goals. We didn’t know the answers would inform where we were sent. They should have been clear what the test was for and what implications the results had.
I don’t know why my husband had to be moved from Sunnybrook for three days and then moved to rehab. No one spoke to us about it. It seemed unnecessary and was disruptive.
The best health care is in big cities like Toronto. Smaller communities just don't have the equipment and expertise. The area needing improvement is care on the weekends and holidays when many of the top doctors are out of the hospital.
How can we enhance the experience from transactional to relational? I.e.: Anxiety + symptoms could be addressed – it’s part of the illness.
Better equipment/comfort for patients undergoing treatment. i.e.: no hallway patients.
Challenge: discontinuity of care team. I.e.: Fellows, etc. – manage transition and inform patient when health care teams are changing.
Ensure GP’s get copies of information and what to do if “X” happens.
Foster/leverage partnerships more deliberately with community care teams – acknowledge that patients/families/caregivers are part of the care team and should be able to define/expand their care team as a real team.
More proactive collaboration between clinical and support teams. i.e.: Increase awareness to support resources available to patients and caregivers.
Drive more collaboration using digital tools (email, text, video).
Online consultations/appointments instead of coming to the hospital!
The emergency and palliative care are really areas of strength. They are places to be very proud of. The staff is compassionate and makes a difference. In palliative care I felt they looked after the patient and also the family. The entertainment at the Veterans stage, pet therapy, the group dinners keep people from falling to pieces during this stressful time. Bravo!! The garden also is so therapeutic. Fantastic job!
Some programs that helped my husband are not widely known about. I have strong English and can research these things. But other people do not know how to find this information. You need to communicate things in different ways, depending on the need of the patient and where they go to find information.
You need to have someone map the patient experience through the entire system. Like Undercover Boss.
