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Education  >  Student Assistance

Student Assistance

Sunnybrook is here for you.

In the event of an emergency, please call 911 and/or seek medical assistance at your nearest care centre/provider.

Personal Crisis »

If you are having a personal crisis, please know that you are not alone and there are many individuals and resources that can help. If your health or safety, or that of someone else, is at risk, please call 911 or seek medical attention immediately.


Sunnybrook is proud to have a team of individuals who are on site to support all learners navigate challenging educational situations. If you are experiencing issues with your placement, the hospital, faculty/staff or another student, or have experienced any form of discrimination, harassment, and violence, we can help.

While we recommend you follow our escalation procedure if you have a concern about your placement, please feel free to contact any of us should you need support.

A confidential hotline is also offered to learners in distress by Sunnybrook's Department of Psychiatry at 416-480-4561.


Please feel free to contact your Student Affairs or Wellness Centre at your respective academic institution or professional associations, as appropriate.

    • Text 686868
    • Crisis Text Line is free, 24/7 support for those in crisis. Text 686868 from anywhere in Canada to text with a trained Crisis Counselor. Crisis Text Line trains volunteers to support people in crisis.
  • 2-1-1 TORONTO
    • Phone 211
    • Free and confidential service that provides 24/7 access to a variety of resources including support services for medical crisis, mental health and addictions among others.
  • Good2Talk
    • Phone 1-866-925-5454 (or connect through 2-1-1)
    • Good2Talk is a free, confidential helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario, 24/7/365
  • 408-HELP LINE
    • Phone 408-HELP (4357)
    • Text 45645
    • Free and confidential service that provides 24/7 access to trained volunteers that support people in distress or in need of emotional support.

Student Mistreatment »

We are committed to providing a safe, healthy, secure and respectful environment through the prevention of violent, abusive, aggressive and unprofessional behaviour for everyone, including students. This is also an environment that is free of all forms of harassment, including sexual harassment, discrimination, bullying and violence in compliance with the Ontario Human Rights Code and the Ontario Occupational Health and Safety Act. Our team is here to listen, support, and guide those who have experienced or witnessed such incidents.

If your health and safety or that of someone else’s is at risk, please call 911 or seek medical attention right away.

For other concerns during your placement, we recommend you follow our escalation process so we can best address the issue. However, please feel free to contact any of us should you need our support.

Workplace Injury »

If you experience an injury while on placement, please follow the steps below:

  1. Alert your supervisor/preceptor and seek medical assistance as required.
  2. Complete an employee incident report on Sunnynet. If you cannot access Sunnynet, please speak with your supervisor.
  3. Provide a copy of your incident report to your school/faculty and ensure that they are aware of your injury and any anticipated time off as a result of the injury.
  4. Collaborate with your supervisor/preceptor to negotiate your return to placement as required.

For more detailed information, please review the Student Placement Policy.

Contact: non-urgent »

For non-urgent inquires or requests, please feel free to reach out to us and someone on the team will be sure to get back to you within 1-2 business days. Although it is more helpful to resolve concerns when we know where, when and whom the issues affect, if you feel uncomfortable revealing your identity, you may also fill out the contact form anonymously.