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Job postings: Non Union

MyChart Support Administrator - MyChart Program - Casual  (221729)

Toronto, ON, CA Posted: 5/20/2022 4:20:52 PM

We currently have a Casual opportunity for a MyChart Support Administrator on the MyChart Program department at Bayview.

Hours of Work:

Weekdays & Alternating Weekends: As per schedule

Summary of Duties

  • Support SB’s MyChart Network Client Support Desk (after hour on call team rotation)
  • Provide support and attention to client experience - in-person, support line, email communication, provide client training as required
  • Work closely with Health Records and MyChart teams
  • Triage, resolve, escalate, account set-up, access, incident logs, report, facilitate uploads as required etc.
  • Provide Team coverage and support as required
  • Liaise with next level support to resolve Client /support issues
  • Respond to daily service desk requests, communications, bring forward accordingly
  • Prepare data reports, stats/performance (daily, weekly, monthly and annual reports)
  • Prepare promotional material as required
  • Adoption – demo, train, communicate, review daily stats/report - report new trends, concerns
  • Team meetings
  • Maintain patient/client confidentiality and enforce privacy policies
  • Temporarily Hybrid – combination of on-site and work from home


  • College diploma in an administrative/health related discipline
  • Strong communicator and writing skills, ability to provide on demand support/training
  • Related experience in a hospital environment.
  • Experience/related experience in a health care support desk environment
  • Experience within a Health Records Department and release of information support environment
  • Familiar with Personal Health Information Privacy & Security related acts & guidelines
  • Experience with hospital registration systems and registration process
  • Advanced computer skills in Windows environment using MS Word, Excel, PowerPoint, and Outlook
  • Demonstrated excellent customer service skills
  • Excellent verbal and written communication skills with strong attention to detail
  • Demonstrated excellent organizational and time management skills
  • Proven ability to respond effectively in stressful situations
  • Demonstrates initiative by identifying problems or areas needing improvement and offering solutions
  • Demonstrated sound judgment and diplomacy
  • Ability to communicate effectively with all levels of staff and maintain good public relations with physicians, patients and other hospital staff
  • Attention to detail
  • Ability to juggle multiple priorities
  • Effective time management, and resource management skills; able to work well under pressure and tight deadlines
  • Demonstrated ability to learn quickly and be self-directed
  • Proven ability to multi-task, set priorities and problem solve
  • Keyboarding at 50 w.p.m.

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 221729 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for the Position" at the bottom of this page.

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.