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Job postings: Clerical

Receptionist Clerk - Holland Rehab Services - Regular Full-Time (221888)

Toronto, ON, CA Posted: 6/3/2022 10:40:26 AM

We currently have a Regular Full-Time opportunity for a Receptionist Clerk in the Holland Rehab Services at our Holland campus.

Hours of Work:

Weekdays: Days; 8hrs; As per schedule

Summary of Duties

  • Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
  • Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
  • Greets and registers patients for all assessment and treatment appointments
  • Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
  • Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
  • Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
  • Prepares weekly clinics, reconciling prepped files to clinic schedules
  • Monitors, prints, and submits radiology requisitions and final reports as required
  • Formats, and submits clinic reports to referral source using external electronic portal
  • Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
  • Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
  • Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
  • Monitors and follows up on program status reports from Access Database
  • Assists with follow up bookings and chart prep as required
  • Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
  • Other duties as required

Qualifications/Skills

  • Grade 12 education; Post-secondary business/secretarial course
  • 3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneously
  • Excellent typing and data entry skills (accuracy and speed)
  • Ability to handle a busy telephone system, patient reception, and patient bookings
  • Exceptional customer service skills, interpersonal skills, and ability to work well within a team
  • Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)
  • Demonstrated ability to work independently, take initiative, problem-solve, and meet deadlines
  • Demonstrated ability to multi-tasks and prioritize independently
  • Proven organizational skills, and ability to manage multiple clinic booking systems accurately
  • Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
  • Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
  • Able to communicate in a clear, concise manner
  • Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
  • Keyboarding at 40w.p.m. with maximum 5% error Rate

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 221888 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page


Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.


Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.