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Patient Experience Ambassador - Office of the Patient Experience - Temporary Part-Time (221527)

Toronto, ON, CA Posted: 7/25/2022 10:38:26 AM

We currently have a Temporary Part-time (until approx. Sept. 2022; 0.6 FTE) opportunity for a Patient Experience Ambassador in the Office of the Patient Experience at our Bayview Campus.

Hours of Work:

Weekday: Days, 8 hrs; As per schedule

Weekend: Days, 8 hrs; As per schedule

Statutory Holidays Required

Summary of Duties

The Patient Experience Coordinator is responsible for providing the highest level of patient and family focused service to a wide spectrum of patients by timely and effectively communicating key hospital resources, providing assistance and support with navigating Sunnybrook and the health care system, enabling in-patient visitors and virtual visits, conducting patient experience surveys, sharing communication requests with the medical/nursing/allied health teams to complement the efforts of frontline staff and teams.


  • At least one year of client focused experience in a health care setting is preferred
  • Demonstrated Person Centred Care/Customer Service behavior required
  • Proficiency in Conflict Management and Resolution skills
  • Effective communication skills
  • Excellent problem-solving skills in a dynamic and complex setting
  • Knowledge of software packages such as Word/Windows and patient care system
  • Able to organize work and perform tasks effectively at a fast pace in response to an unpredictable environment
  • Demonstrated ability to work in a team environment with exceptional interpersonal skills

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 221527 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.