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Job postings: Service

Customer Experience Leader - Gift Shop - Casual (192323)

Toronto, ON, CA Posted: 9/16/2019 10:18:10 AM

We currently have a Casual opportunity for a Customer Experience Leader in the Gift Shop at our Bayview Campus and Holland Centre.

This is a casual position, and requires flexibility to work days, evenings, and weekends. The position rotates between the gifts shops located at the Bayview and Holland sites.

Summary of Duties:

  • Meet or exceed sales goals by providing exceptional service to all customers, suppliers, vendors, volunteers, and hospital staff
  • Create and maintain displays to drive sales and provide a visually attractive shopping experience
  • Receive, price, and merchandise retail goods in a timely and efficient manner
  • Prepare on-line and telephone orders for delivery
  • Administrative duties including answering email, telephone inquiries, balancing daily paperwork, and maintaining inventories
  • Provide leadership, support, and guidance to gift shop volunteers
  • Strive for excellence in all areas of retail operations
  • Contribute to the success of a large and vibrant retail operation by playing a key role in raising funds for patient comfort & care through the operation of a successful hospital gift shop
  • Maintain a safe and clean work environment
  • Other duties and projects as assigned

Summary of Duties:

  • Minimum 2 years’ experience in a retail environment
  • Demonstrated superior retail sales and customer service skills
  • Excellent interpersonal and communication skills
  • Experience and interest in retail merchandising
  • Interest in and awareness of fashion and décor trends
  • Ability to deal with multiple and conflicting priorities
  • Ability to work as team member in a busy environment
  • Proficiency with MS Office and POS systems
  • Excellent organizational and time management skills
  • Previous experience working with volunteers an asset
  • Previous experience with on-line retail is an asset
  • Ability to work at two locations; Bayview & Lawrence and Yonge & Wellesley
  • Ability to work days, evenings, weekends
  • Ability to work standing and lift boxes, climb ladders

Qualified candidates are invited to submit their resume and cover letter (in one document) quoting 192323 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page


Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.