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Announcement regarding after-hours care at the Sunnybrook Academic Family Health Team (SAFHT)

February 4, 2021

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In an effort to provide better and broader access to patient care at the Sunnybrook Academic Family Health Team (SAFHT), we are extending our clinic hours to include regularly scheduled evening clinic appointments on Monday through Thursday from 5:00 to 8:00 PM as well as one weekend clinic each week. During the pandemic, these after-hours clinics may be virtual, in-person or a combination, depending on the circumstance.

Starting on Monday, February 8, 2021 we will be conducting a pilot project that will include these after-hours clinics as well as a change to our current “on-call” system.

For urgent clinical issues, between the hours of 4:30 PM and 8:00 PM, Monday through Thursday, please call your family doctors’ office and the voicemail will prompt you how to reach the after-hours physician.

On Mondays through Thursdays after 8:00 PM and Fridays after 4:30 PM, please contact Telehealth at 1-866-797-0000 where a nurse will be able to provide advice on urgent matters.

On weekends, we will be running one clinic on site. Bookings for the weekend clinic can be made the Friday before or the day of the clinic and will be based on availability. On long weekends, we will be running an additional clinic. Same day bookings can be made (based on availability) by calling your doctor’s office and following the voicemail instructions.

**** Due to COVID restrictions, all appointments MUST be pre-booked without exception. ****

Please refer to the table below that summarizes who will be available to answer your medical concerns after hours.

We are hoping this increased access to regular clinic appointments will improve your patient experience. We would like to gather your valuable feedback to inform this pilot and continue to improve the process. Please send your feedback to infoatSAFHT@sunnybrook.ca.


Who will be available to answer my medical concerns?