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Emergency Department visitor information

Changes in effect on Tuesday, December 21, 2021 due to increasing Omicron cases in the community

To protect patients, families and staff from COVID-19, the Emergency Department carefully considers its approach to visitors.

As of Tuesday, December 21, 2021, only one fully vaccinated and successfully screened visitor/essential care partner (ECP) will be permitted in the Emergency Department and only for our highest-needs patients:

  • Patient is 18 years of age or younger
  • Patient has significant developmental and/or intellectual disability and/or any confusion
  • Patient has a sudden critical illness (e.g. requiring admission to an Intensive Care Unit) and/or a life-altering event
  • Patient is at significant risk of wandering and/or falls that cannot be addressed by hospital staff
  • During childbirth

Where a vaccinated visitor is not available, exceptions may be considered for an unvaccinated or partially vaccinated visitor for the above circumstances.

In addition to the circumstances above, if a patient has a sudden unexpected and potentially life-threatening event (for example, a trauma) and/or a visitor/essential care partner is needed to facilitate a goals of care or complex discharge conversation, they may have one vaccinated visitor for up to one hour. There will not be exceptions made for unvaccinated/partially vaccinated visitors in these circumstances.

To ensure the continued safety of our patients, families and staff, the following protocols are in place:

  • The visitor must pass screening to stay with the patient during their emergency visit.
  • All visitors must wear a mask continuously and properly, covering both mouth and nose, without exception.
  • Visitors are not allowed to eat/drink in the Emergency Department.

Visitors who are not in compliance with the mandatory COVID-19 safety requirements outlined above will be asked to leave.

Thank you.