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Hospital  >  Patients & Visitors  >  Hospital resources  >  Accessibility  >  Multi-year accessibility plan  >  Multi-year accessibility plan

Multi-year accessibility plan

1. Customer Service Regulation 429/07

Sunnybrook’s multi-year accessibility plan moves the hospital toward its vision of accessibility. We are committed to preventing, identifying and removing barriers that impede an individual’s ability to access care and services, or to work here. If you require more information or would like this information in another format, please email accessibility@sunnybrook.ca or call 416-480-4940 and tell us what you require. We will work with you to meet your needs.

Requirements Compliance schedule Status
Establishment of policies, practices and procedures January 1, 2010 Compliant
Use of service animals and support persons January 1, 2010 Compliant
Notice of temporary disruptions January 1, 2010 Compliant
Training for staff January 1, 2010 Compliant
Feedback process for providers of goods or services January 1, 2010 Compliant
Notice of availability of documents January 1, 2010 Compliant
Format of documents January 1, 2010 Compliant

2. A) Integrated Standards 191/11 - General

3. Accessibility Policies

Requirements Compliance schedule Status Activity report Reported by Department

(1) Develop, implement and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements referred to in this Regulation.

January 1, 2013 Compliant Sunnybrook's accessibility policy is posted online at sunnybrook.ca/accessibility, outlining both the policy and how the public can reach us for more information.

(a) Sally Bean for Ru Taggar

(b) Marie Sanderson

(c) Chair ASC

(a) Quality and Patient Safety

(b) Communications & Stakeholder Relations

(2) Include a statement of organizational commitment to meet the accessibility needs of persons with disabilities in a timely manner in their policies. January 1, 2013 Compliant Sunnybrook's accessibility policy strives to meet all accessibility needs of its staff, patients and visitors in a timely manner.

(a) Sally Bean for Ru Taggar

(b) Marie Sanderson

(c) Chair ASC

(a) Quality and Patient Safety

(b) Communications & Stakeholder Relations

(3)

(a) Prepare one or more written documents describing its policies; and

(b) Make the documents publicly available, and shall provide them in an accessible format upon request.

January 1, 2013 Compliant The Hospital's policy is posted online on our corporate website and there is a contact name, phone number and email.

(a) Sally Bean for Ru Taggar

(b) Marie Sanderson

(c) Chair ASC

(a) Quality and Patient Safety

(b) Communications & Stakeholder Relations

4. Accessibility Plans - Multi Year

Requirements Compliance schedule Status Activity report Reported by Department

4. (1) (a) Establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization's strategy to prevent and remove barriers and meet its requirements under this Regulation;

(b) Post the accessibility plan on their website, if any, and provide the plan in an accessible format upon request; and

(c) Review and update the accessibility plan at least once every five years.

January 1, 2013 Compliant Posted online at sunnybrook.ca

(a)(c) Chair ASC

(b) Marie Sanderson

(a)(c) Accessibility Steering Committee

(b) Communications & Stakeholder Relations

(2) Review and update their accessibility plans in consultation with persons with disabilities and if they have established an accessibility advisory committee, they shall consult with the committee. January 1, 2013 Compliant The hospital has a committee to represent a broad cross-section of stakeholders, the Accessibility Special Projects Group.

Chair ASC

Accessibility Steering Committee

(3) Prepare an annual status report on the progress of measures taken to implement the strategy referenced in clause (1) (a); and
(b) post the status report on their website, if any, and provide the report in an accessible format upon request.
January 1, 2013 Compliant Posted online at sunnybrook.ca

(b) Marie Sanderson

(a) Accessibility Steering Committee

(b) Communications & Stakeholder Relations

5. Procurement 

Requirements Compliance schedule Status Activity report Reported by Department

5. (1) Incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.

January 1, 2013 Compliant When procuring goods, services and facilities on behalf of Sunnybrook, Plexxus gives consideration to incorporating accessibility criteria and features as required by the Integrated Accessibility Standards. Where applicable, procurement documents will specify the desired accessibility criteria to be met and provide guidelines for the evaluation of proposals in respect of those criteria.

Sandy May for Alison Welch

Internal Sourcing

(2) If SB determines that it is not practicable to incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities, it shall provide, upon request, an explanation. January 1, 2013 Compliant Where it is impractical for Plexxus to incorporate accessibility criteria and features in the procurement documents, the Plexxus RFP Coordinator will provide a written explanation on request.

Sandy May for Alison Welch

Internal Sourcing

6. Self service kiosks 

Requirements Compliance schedule Status Activity report Reported by Department

In this section, "kiosk" means an interactive electronic terminal, including a point-of-sale device, intended for public use that allows users to access one or more services or products or both. 6. (1) Without limiting the generality of section 5, SB shall incorporate accessibility features when designing, procuring or acquiring self-service kiosks.

January 1, 2013 Compliant Information Services is aware that it must incorporate accessibility features when designing, procuring or acquiring self-serve kiosks intended for people to access services, products or goods.

Sarina Cheng for Sam Marafioti

Information Services/Communications

7. Training

Requirements Compliance schedule Status Activity report Reported by Department

7. (1) Ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to,

  1. all employees, and volunteers;
  2. all persons who participate in developing the organization's policies; and
  3.  all other persons who provide goods, services or facilities on behalf of the organization.
January 1, 2014 Compliant The hospital has designed accessibility training modules that are available on the corporate Learning Management System (LMS). This allows us to track staff who have completed the training.

Anita Halverson for Marilyn Reddick

Human Resources and Organizational Development

(2) The training on the requirements of the accessibility standards and on the Human Rights Code referred to in subsection (1) shall be appropriate to the duties of the employees, volunteers and other persons.

January 1, 2014 Compliant In keeping with our Mission, Vision, and Values, Sunnybrook is committed to providing a work environment that is free from discrimination, systemic discrimination, harassment, and where the dignity and value of every individual is respected. This is reflected in both our accessibility training and also our Discrimination and Harassment Policy, both of which adhere to the tenets of the Ontario Human Rights Code.

Anita Halverson for Marilyn Reddick

Human Resources

(3) Every person referred to in subsection (1) shall be trained as soon as practicable.

January 1, 2014 Compliant Every new employee receives orientation which includes accessibility training. Existing employees have access to the accessibility e-learning modules available readily on the corporate Learning Management System and on the hospital's Intranet ("Sunnynet"). Anita Halverson for Marilyn Reddick Human Resources

(4) Every obligated organization shall provide training in respect of any changes to the policies described in section 3 on an ongoing basis.

January 1, 2014 Compliant On-going training will reflect any changes to accessibility policies, should there be changes. Anita Halverson for Marilyn Reddick Human Resources

5) Keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.

January 1, 2014 Compliant The hospital tracks every staff member who attends orientation and the corporate Learning Management System also tracks who completes accessibility training. A new orientation approach involves sending a learning objectives checklist back to every staff person's manager to demonstrate completion of accessibility training. Anita Halverson for Marilyn Reddick Human Resources

B) Integrated Standards 191/11 – Information and Communication Regulation

11. Feedback

Requirements Compliance schedule Status Activity report Reported by Department

(1) Every obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.

January 1, 2014 Compliant The hospital has a central contact person, with phone number and email details, on the website. This staff person will help facilitate the provision of accessible formats and communications supports upon request.

Marie Sanderson

Communications & Stakeholder Relations

(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

January 1, 2014 Compliant Information has been placed on the hospital's corporate website, providing information on how to request accessible formats and communication supports.

Marie Sanderson

Communications & Stakeholder Relations

12. Accessible formats and communication supports

Requirements Compliance schedule Status Activity report Reported by Department

12. (1) Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities,

  1. in a timely manner that takes into account the person's accessibility needs due to disability; and
  2. at a cost that is no more than the regular cost charged to other persons.
January 1, 2015 Compliant Sunnybrook is committed to arranging accessible formats, other ways of publishing information besides regular print, for patients, families and visitors to the hospital. This includes people who are blind or have low vision, have an intellectual or other cognitive disability, cannot hold publications or turn pages because of a physical disability, and have difficulties accessing information on the Internet. Information is posted at sunnybrook.ca/accessibility about how to access alternate formats.

Marie Sanderson

Communications & Stakeholder Relations

(2) The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support.

January 1, 2015 Compliant Sunnybrook will consult with each person making a request for an accessible format, and is committed to working with individuals to ensure that their communication needs are met.

Marie Sanderson

Communications & Stakeholder Relations

(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports

January 1, 2015 Compliant Information is posted at sunnybrook.ca/accessibility to provide details on accessing alternate formats. Requests for an accessible format or communication support can be received by staff in person, by phone/TT or by email.

Marie Sanderson

Communications & Stakeholder Relations

13. Emergency procedure, plans, public safety information

Requirements Compliance schedule Status Activity report Reported by Department

13. (1) In addition to its obligations under section 12, if an obligated organization prepares emergency procedures, plans or public safety information and makes the information available to the public, the obligated organization shall provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

January 1, 2012 Compliant Information is available online at sunnybrook.ca and is available in an accessible format upon request.

Marie Sanderson

Communications & Stakeholder Relations

14. Accessible websites and web content

Requirements Compliance schedule Status Activity report Reported by Department

14. (2) Designated public sector organizations and large organizations shall make their internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA, and shall do so in accordance with the schedule set out in this section. (5) Except where meeting the requirement is not practicable, this section applies,
(a) to websites and web content, including web-based applications, that an organization controls directly or through a contractual relationship that allows for modification of the product; and
(b) to web content published on a website after January 1, 2012.

Compliant The WCAG 2.0 A recommendations will have been applied to our corporate website (for content as of Jan. 1, 2014), and plans are underway to apply the same standard to web content published after Jan. 1, 2012 (where practicable).

(4) 1. By January 1, 2014, new internet websites and web content on those sites must conform with WCAG 2.0 Level A. 2.

January 1, 2014 Compliant Guidelines and procedures have been put in place to ensure that all new content, as of Jan. 1, 2014, posted to Sunnybrook.ca is compliant with WCAG 2.0 A.

Marie Sanderson

Communications & Stakeholder Relations web team

(4) 2. By January 1, 2021, all internet websites and web content must conform with WCAG 2.0 Level AA, other than,
i. success criteria 1.2.4 Captions (Live), and
ii. success criteria 1.2.5 Audio Descriptions (Pre-recorded).

January 1, 2021 Compliant Some of the WCAG 2.0 AA recommendations have been applied to our corporate website and plans are underway to complete the remaining recommendations by 2021.

Marie Sanderson

Communications & Stakeholder Relations web team

16. Training to educators

Requirements Compliance schedule Status Activity report Reported by Department

(1) In addition to the requirements under section 7, obligated organizations that are school boards or educational or training institutions shall provide educators with accessibility awareness training related to accessible program or course delivery and instruction.

January 1, 2013 Compliant The Accessibility for Ontarians with Disabilities Act (AODA) eLearning for Educators has been developed, and is available on Sunnynet and on the Learning Management System (LMS) myEducation. It is also available in an accessible format upon request.

Shamena Maharaj for Marilyn Reddick

Organizational Development

(2) Obligated organizations that are school boards or educational or training institutions shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.

January 1, 2013 Compliant Records are available upon request through the Office of Education Technology.

Shamena Maharaj for Marilyn Reddick

Organizational Development

17. Producers of educational or training material - textbooks

(1) Every obligated organization that is a producer of educational or training textbooks for educational or training institutions shall upon request make accessible or conversion ready versions of the textbooks available to the institutions. (2) Every obligated organization that is a producer of print-based educational or training supplementary learning resources for educational or training institutions shall upon request make accessible or conversion ready versions of the printed materials available to the institutions.

This is assumed not applicable to Sunnybrook Health Sciences Centre.

18. Libraries of educational and training institutions

Requirements Compliance schedule Status Activity report Reported by Department

(1) Subject to subsection (2)

and where available, the libraries of educational or training institutions that are obligated organizations shall provide, procure or acquire by other means an accessible or conversion ready format of print, digital or multimedia resources or materials for a person with a disability, upon request. (Note: Special collections, archival materials, rare books and donations are exempt from the requirements of subsection (1)).

  1. January 1, 2015 (print-based resources or materials)
  2. January 1, 2020 (digital or multimedia resources or materials)
Compliant Sunnybrook is committed to ensuring that accessible formats are available, upon request, in the library at each campus: the Sunnybrook R. Ian Macdonald Library (Bayview Campus, room EG29), Holland Centre Library (Holland Centre, Room 235) and the St. John's Rehab Library (St. John's Rehab campus, Room S-325). There is a notice posted online, as well as print information on how to request accessible formats, in each of the three libraries." Md Farid Miah for VP Education

(3) 1. In respect of print-based resources or materials

January 1, 2015 Compliant

VP Education

Education

(3) 2. In respect of digital or multimedia resources or materials

January 1, 2020 Compliant

Md Farid Miah for VP Education

Education

19. Public Libraries

(1) Every obligated organization that is a library board shall provide access to or arrange for the provision of access to accessible materials where they exist. (5) For the purposes of this section, "library board" means a board as defined in the Public Libraries Act

This is assumed not applicable to Sunnybrook Health Sciences Centre.

C) Integrated Standards 191/11 - Employment standards

22. Recruitment General

Requirements Compliance schedule Status Activity report Reported by Department

22. Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes.

January 1, 2014

Compliant The hospital has updated its internal job postings online and in paper format to include information about accommodation for applicants with disabilities during recruitment process. As well, the job postings at sunnybrook.ca will be updated with information regarding accommodation for external applicants. [On the internal application form, applicants are asked two questions: (1) Please indicate if you have a disability that has resulted in a formal accommodation plan that is documented with the Occupational Health and Safety department? and (2) Please indicate if you require accommodation during the recruitment process?] [On the application form for external candidates, it is stated: Sunnybrook is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection process, please contact the Human Resources Department...]. Anita Halverson for Marilyn Reddick Human Resources

23. Recruitment assessment or selection process

Requirements Compliance schedule Status Activity report Reported by Department

23. (1) During a recruitment process, an employer shall notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.

January 1, 2014

Compliant An accessibility checklist ("AODA recruitment standards checklist") has been developed for managers to ensure that job applicants receive the accommodations that they may require. For example, if an applicant must work at a computer, it will remind the manager to notify the candidate that accommodations are available for their computer work. Anita Halverson for Marilyn Reddick Human Resources

(2) If a selected applicant requests an accommodation, the employer shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

January 1, 2014

Compliant When an applicant is selected for an interview, the individual will be notified by Human Resources or the manager that accommodations are available. Anita Halverson for Marilyn Reddick Human Resources

24. Notice to successful applicants

Requirements Compliance schedule Status Activity report Reported by Department

24. Every employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.

January 1, 2014

Compliant The hospital is ensuring that during the employment offer mention is made that Sunnybrook has a commitment to accommodation and an accessibility policy. Anita Halverson for Marilyn Reddick Human Resources

25. Informing employees of supports

Requirements Compliance schedule Status Activity report Reported by Department

25. (1) Every employer shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.

January 1, 2014

Compliant A corporate email has been sent informing existing employees about accommodation policies. Managers will also be reminded at various in-person meetings, including the Operations Committee. Anita Halverson for Marilyn Reddick Human Resources

(2) Employers shall provide the information required under this section to new employees as soon as practicable after they begin their employment.

January 1, 2014

Compliant All new employees will be informed during staff orientation, and existing employees will be provided information over email and on the Intranet. Anita Halverson for Marilyn Reddick Human Resources

(3) Employers shall provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.

January 1, 2014

Compliant Corporate email, the orientation program and the Intranet (Sunnynet) will be used widely to communicate any updated information regarding changes to policies, including the provision of job accommodations. Anita Halverson for Marilyn Reddick Human Resources

26. Accessible formats and communication supports for employees

Requirements Compliance schedule Status Activity report Reported by Department

26. (1) In addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for,

  1.  information that is needed in order to perform the employee's job; and
  2. information that is generally available to employees in the workplace.

January 1, 2014

Compliant The hospital's employment health review, which falls under Occupational Health and Safety, will also touch upon accessible formats and communications supports if required by any hospital staff. New staff will receive an offer of employment letter which references accessible format and communications supports. Anita Halverson for Marilyn Reddick Human Resources

(2) The employer shall consult with the employee making the request in determining the suitability of an accessible format or communication support.

January 1, 2014

Compliant Managers will work with staff, and Human Resources, to ensure that each employee is supported and has the resources that they require. Anita Halverson for Marilyn Reddick Human Resources

27. Workplace emergency response information

Requirements Compliance schedule Status Activity report Reported by Department

27. (1) Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee's disability.

January 1, 2012

Compliant Ongoing - as new staff start and it is recognized that they have a disability, plans are developed as part of their health review. Also completed if a new disability occurs during the time of employment when Occupational Health and Safety is made aware of the disability. Wendy Morgan for Marilyn Reddick Occupational Health/Human Resources

(2) If an employee who receives individualized workplace emergency response information requires assistance and with the employee's consent, the employer shall provide the workplace emergency response information to the person designated by the employer to provide assistance to the employee.

January 1, 2012

Compliant On-going This is done at the time the plan is developed Wendy Morgan for Marilyn Reddick Occupational Health/Human Resources

(3) Employers shall provide the information required under this section as soon as practicable after the employer becomes aware of the need for accommodation due to the employee's disability.

January 1, 2012

Compliant On- going and will be completed at the time that Occupational Health and Safety finds out about the disability Wendy Morgan for Marilyn Reddick Occupational Health/Human Resources

(4) Every employer shall review the individualized workplace emergency response information,

  1. when the employee moves to a different location in the organization;
  2. when the employee's overall accommodations needs or plans are reviewed; and
  3. when the employer reviews its general emergency response policies.

January 1, 2012

Compliant If Occupational Health and Safety is aware of the workers location change, then the plan will be updated as required. Wendy Morgan for Marilyn Reddick Occupational Health/Human Resources

28. Documented individual accommodation plans

Requirements Compliance schedule Status Activity report Reported by Department

28. (1) Employers, other than employers that are small organizations, shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities.

January 1, 2014

Compliant Human Resources has a written process that outlines the steps to be taken in order to develop tailored accommodation plans for those staff with disabilities. Anita Halverson for Marilyn Reddick Human Resources

(2) The process for the development of documented individual accommodation plans shall include the following elements:

  1.  The manner in which an employee requesting accommodation can participate in the development of the individual accommodation plan.
  2. The means by which the employee is assessed on an individual basis.
  3. The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer's expense, to assist the employer in determining if accommodation can be achieved and, if so, how accommodation can be achieved. 
  4. The manner in which the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining agent, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan.
  5. The steps taken to protect the privacy of the employee's personal information. 
  6. The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done. 
  7. If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
  8. The means of providing the individual accommodation plan in a format that takes into account the employee's accessibility needs due to disability.

January 1, 2014

Compliant Human Resources has a written process that outlines the steps to be taken in order to develop tailored accommodation plans for those staff with disabilities. Anita Halverson for Marilyn Reddick Human Resources

(3) Individual accommodation plans shall,

  1.  if requested, include any information regarding accessible formats and communications supports provided, as described in section 26;
  2. if required, include individualized workplace emergency response information, as described in section 27; and
  3. identify any other accommodation that is to be provided.

January 1, 2014

Compliant Sunnybrook has a detailed process for developing individual accommodation plans which includes information about accessible formats and supports. The hospital is committed to working with staff to ensure that they have the supports they require to successfully complete their tasks. Anita Halverson for Marilyn Reddick Human Resources

29. Return to work process

Requirements Compliance schedule Status Activity report Reported by Department

29. (1) Every employer, other than an employer that is a small organization,

  1. shall develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; and
  2. shall document the process.

January 1, 2014

Compliant The return-to-work process is documented for those staff who have been absent from work due to a disability, and who may require accommodations related to this disability. Wendy Morgan for Marilyn Reddick Human Resources

2) The return to work process shall,

  1.  outline the steps the employer will take to facilitate the return to work of employees who were absent because their disability required them to be away from work; and
  2. use documented individual accommodation plans, as described in section 28, as part of the process.

January 1, 2014

Compliant The return-to-work process is documented for those staff who have been absent from work due to a disability, and who may require accommodations related to this disability. Wendy Morgan for Marilyn Reddick Human Resources

30. Performance management

Requirements Compliance schedule Status Activity report Reported by Department

30. (1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities.

January 1, 2014

Compliant Performance Management is tailored to the needs of the employee with accommodation needs. - policy on performance management updated Anita Halverson for Marilyn Reddick Human Resources

31. Career development and advancement

Requirements Compliance schedule Status Activity report Reported by Department

31. (1) An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities.

January 1, 2014

Compliant Career development and advancement opportunities will take into account the accessibility needs of the employee in order to ensure success Anita Halverson for Marilyn Reddick Human Resources

32. Redeployment

Requirements Compliance schedule Status Activity report Reported by Department

32. (1) An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities.

January 1, 2014

Compliant Redeployment does factor into account the accessibility needs of the employee. Anita Halverson for Marilyn Reddick Human Resources

D) Integrated Standards 191/11 - Transportation Standards

76. Other Transportation Services - Public Sector organizations

Requirements Compliance schedule Status Activity report Reported by Department

76. (1) Designated public sector organizations described in paragraphs 2, 3 and 4 of Schedule 1 that are not primarily in the business of transportation, but that provide transportation services, shall provide accessible vehicles or equivalent services upon request. (2) For the purposes of subsection (1), transportation services do not include campus security services provided by a designated public sector organization described in paragraph 3 or 4 of Schedule 1.

January 1, 2017

Compliant

Sunnybrook offers shuttle bus service for staff and students, between the hospital’s three campuses. The hospital has two large shuttle buses that are accessible. This service is provided Monday to Friday during peak staffing times and learning periods for students. Information is posted on Sunnybrook’s Intranet which can be accessed by staff and students. The Sunnybrook Shuttle Bus Services App allows staff and students to “live-track” the timing of shuttle buses en route. Details about the app are also included on the hospital’s Intranet.

Please direct any questions to Parking and Transportation Services at the Bayview Campus in Room CG-01. Or call 416-480-4123.
Solomon Ayeneababa Parking and Transportation Services

63. Categories of eligibility

Requirements Compliance schedule Status Activity report Reported by Department

63. (1) Every specialized transportation service provider shall have three categories of eligibility to qualify for specialized transportation services,

(a) unconditional eligibility;
(b) temporary eligibility; and
(c) conditional eligibility. O. Reg. 191/11, s. 63 (1).

January 1, 2017 Compliant There are no eligibility restrictions for staff and students using the Sunnybrook shuttle to travel between hospital campuses. Staff and students with any questions are encouraged to visit or call Parking or Transportation Services at the Bayview Campus in Room CG-01 or call 416-480-4123. Solomon Ayeneababa Parking and Transportation Services

66. Fare parity

Requirements Compliance schedule Status Activity report Reported by Department

66. (1) Where conventional transportation services and specialized transportation services are provided by separate transportation service providers in the same jurisdiction, the specialized transportation service provider shall not charge more than the highest fare charged for conventional transportation services in the same jurisdiction. O. Reg. 191/11, s. 66 (1).

January 1, 2017 Compliant

There is no fare or fee charged for staff and students to use the shuttle service between the hospital campuses.

Solomon Ayeneababa Parking and Transportation Services

(2) Specialized transportation service providers shall meet the requirements of subsection (1) by January 1, 2017. O. Reg. 191/11, s. 66 (2).

January 1, 2017 Compliant There is no fare or fee charged for staff and students to use the shuttle service between the hospital campuses. Solomon Ayeneababa Parking and Transportation Services

(3) Where a transportation service provider provides both conventional transportation services and specialized transportation services, the transportation service provider shall ensure that there is fare parity between conventional transportation services and specialized transportation services. O. Reg. 191/11, s. 66 (3).

January 1, 2017 Compliant There is no fare or fee charged for staff and students to use the shuttle service between the hospital campuses. Solomon Ayeneababa Parking and Transportation Services

70. Hours of service

Requirements Compliance schedule Status Activity report

70. (1) Where conventional transportation services and specialized transportation services are provided by separate transportation service providers in the same jurisdiction, the specialized transportation service provider shall ensure that it has, at a minimum, the same hours and days of service as any one of the conventional transportation service providers. O. Reg. 191/11, s. 70 (1).

January 1, 2017 Compliant As the shuttle is only for staff and students, it runs from Monday to Friday during peak staffing and student learning times (as well as Sunday morning). Conventional transit services are offered 24x7 by the Toronto Transit Commission for the public, as well as staff and students.

(2) Where a transportation service provider provides both conventional transportation services and specialized transportation services, it shall ensure that the specialized transportation services have, at a minimum, the same hours and days of service as the conventional transportation services. O. Reg. 191/11, s. 70 (2).

January 1, 2017 Compliant As the shuttle is only for staff and students, it runs from Monday to Friday during peak staffing and student learning times (as well as Sunday morning). Conventional transit services are offered 24x7 by the Toronto Transit Commission for the public, as well as staff and students.
(3) Specialized transportation service providers to which subsection (1) applies shall meet the requirements of subsection (1) by January 1, 2017 and transportation service providers to which subsection (2) applies shall meet the requirements of subsection (2) by January 1, 2013. O. Reg. 191/11, s. 70 (3). January 1, 2017 Compliant As the shuttle is only for staff and students, it runs from Monday to Friday during peak staffing and student learning times (as well as Sunday morning). Conventional transit services are offered 24x7 by the Toronto Transit Commission for the public, as well as staff and students.

Integrated Standards 191/IV.1 – Accessibility Standards for the Built Environment

In the event of preventive and/or emergency maintenance to accessible elements of the hospital, the public, staff, students and volunteers will be informed through the following channels:

  • Corporate website at sunnybrook.ca 
  • Written notices with more information posted at each area
  • Intranet (“Sunnynet”) for staff, students and volunteers
  • Digital screens

For any questions and/or feedback, please contact the Office of the Patient Experience at patient.experience@sunnybrook.ca or 416-480-4940, or visit in person at room C-161 at the Bayview campus.

80.2 Application

Requirements Compliance schedule Status Activity report

80.2 (1) Except as otherwise specified, this Part applies to public spaces that are newly constructed or redeveloped on and after the dates set out in the schedule in section 80.5 and that are covered by this Part. O. Reg. 413/12, s. 6.

January 1, 2017 Compliant No newly constructed or redeveloped spaces to report on. If members of the public have a question or concern, please contact accessibility@sunnybrook.ca or 416-480-4940.