Multi-year accessibility plan

(1) Develop, implement and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements referred to in this Regulation.

(a) Sally Bean for Ru Taggar

(b) Marie Sanderson

(c) Chair ASC

(a) Quality and Patient Safety

(b) Communications & Stakeholder Relations

(a) Prepare one or more written documents describing its policies; and

(b) Make the documents publicly available, and shall provide them in an accessible format upon request.

(a) Sally Bean for Ru Taggar

(b) Marie Sanderson

(c) Chair ASC

(a) Quality and Patient Safety

(b) Communications & Stakeholder Relations

4. (1) (a) Establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization's strategy to prevent and remove barriers and meet its requirements under this Regulation;

(b) Post the accessibility plan on their website, if any, and provide the plan in an accessible format upon request; and

(c) Review and update the accessibility plan at least once every five years.

(a)(c) Chair ASC

(b) Marie Sanderson

(a)(c) Accessibility Steering Committee

(b) Communications & Stakeholder Relations

(b) Marie Sanderson

(a) Accessibility Steering Committee

(b) Communications & Stakeholder Relations

5. (1) Incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.

Sandy May for Alison Welch

Internal Sourcing

In this section, "kiosk" means an interactive electronic terminal, including a point-of-sale device, intended for public use that allows users to access one or more services or products or both. 6. (1) Without limiting the generality of section 5, SB shall incorporate accessibility features when designing, procuring or acquiring self-service kiosks.

Sarina Cheng for Sam Marafioti

Information Services/Communications

7. (1) Ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to,

1. all employees, and volunteers;
2. all persons who participate in developing the organization's policies; and
3.  all other persons who provide goods, services or facilities on behalf of the organization.

Anita Halverson for Marilyn Reddick

Human Resources and Organizational Development

(2) The training on the requirements of the accessibility standards and on the Human Rights Code referred to in subsection (1) shall be appropriate to the duties of the employees, volunteers and other persons.

Anita Halverson for Marilyn Reddick

Human Resources

(3) Every person referred to in subsection (1) shall be trained as soon as practicable.

(4) Every obligated organization shall provide training in respect of any changes to the policies described in section 3 on an ongoing basis.

5) Keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.

(1) Every obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.

Marie Sanderson

Communications & Stakeholder Relations

(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

Marie Sanderson

Communications & Stakeholder Relations

12. (1) Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities,

1. in a timely manner that takes into account the person's accessibility needs due to disability; and
2. at a cost that is no more than the regular cost charged to other persons.

Marie Sanderson

Communications & Stakeholder Relations

(2) The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support.

Marie Sanderson

Communications & Stakeholder Relations

(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports

Marie Sanderson

Communications & Stakeholder Relations

13. (1) In addition to its obligations under section 12, if an obligated organization prepares emergency procedures, plans or public safety information and makes the information available to the public, the obligated organization shall provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Marie Sanderson

Communications & Stakeholder Relations

14. (2) Designated public sector organizations and large organizations shall make their internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA, and shall do so in accordance with the schedule set out in this section. (5) Except where meeting the requirement is not practicable, this section applies,
(a) to websites and web content, including web-based applications, that an organization controls directly or through a contractual relationship that allows for modification of the product; and
(b) to web content published on a website after January 1, 2012.

(4) 1. By January 1, 2014, new internet websites and web content on those sites must conform with WCAG 2.0 Level A. 2.

Marie Sanderson

Communications & Stakeholder Relations web team

(4) 2. By January 1, 2021, all internet websites and web content must conform with WCAG 2.0 Level AA, other than,
i. success criteria 1.2.4 Captions (Live), and
ii. success criteria 1.2.5 Audio Descriptions (Pre-recorded).

Marie Sanderson

Communications & Stakeholder Relations web team

(1) In addition to the requirements under section 7, obligated organizations that are school boards or educational or training institutions shall provide educators with accessibility awareness training related to accessible program or course delivery and instruction.

Shamena Maharaj for Marilyn Reddick

Organizational Development

(2) Obligated organizations that are school boards or educational or training institutions shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.

Shamena Maharaj for Marilyn Reddick

Organizational Development

(1) Subject to subsection (2)

and where available, the libraries of educational or training institutions that are obligated organizations shall provide, procure or acquire by other means an accessible or conversion ready format of print, digital or multimedia resources or materials for a person with a disability, upon request. (Note: Special collections, archival materials, rare books and donations are exempt from the requirements of subsection (1)).

1. January 1, 2015 (print-based resources or materials)
2. January 1, 2020 (digital or multimedia resources or materials)

(3) 1. In respect of print-based resources or materials

VP Education

Education

(3) 2. In respect of digital or multimedia resources or materials

Md Farid Miah for VP Education

Education

22. Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes.

January 1, 2014

23. (1) During a recruitment process, an employer shall notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.

January 1, 2014

(2) If a selected applicant requests an accommodation, the employer shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

January 1, 2014

24. Every employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.

January 1, 2014

25. (1) Every employer shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.

January 1, 2014

(3) Employers shall provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.

January 1, 2014

26. (1) In addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for,

1.  information that is needed in order to perform the employee's job; and
2. information that is generally available to employees in the workplace.

January 1, 2014

27. (1) Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee's disability.

January 1, 2012

(3) Employers shall provide the information required under this section as soon as practicable after the employer becomes aware of the need for accommodation due to the employee's disability.

January 1, 2012

28. (1) Employers, other than employers that are small organizations, shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities.

January 1, 2014

(3) Individual accommodation plans shall,

1.  if requested, include any information regarding accessible formats and communications supports provided, as described in section 26;
2. if required, include individualized workplace emergency response information, as described in section 27; and
3. identify any other accommodation that is to be provided.

January 1, 2014

29. (1) Every employer, other than an employer that is a small organization,

1. shall develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; and
2. shall document the process.

January 1, 2014

30. (1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities.

January 1, 2014

31. (1) An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities.

January 1, 2014

32. (1) An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities.

January 1, 2014

76. (1) Designated public sector organizations described in paragraphs 2, 3 and 4 of Schedule 1 that are not primarily in the business of transportation, but that provide transportation services, shall provide accessible vehicles or equivalent services upon request. (2) For the purposes of subsection (1), transportation services do not include campus security services provided by a designated public sector organization described in paragraph 3 or 4 of Schedule 1.

January 1, 2017

Sunnybrook offers shuttle bus service for staff and students, between the hospital’s three campuses. The hospital has two large shuttle buses that are accessible. This service is provided Monday to Friday during peak staffing times and learning periods for students. Information is posted on Sunnybrook’s Intranet which can be accessed by staff and students. The Sunnybrook Shuttle Bus Services App allows staff and students to “live-track” the timing of shuttle buses en route. Details about the app are also included on the hospital’s Intranet.