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Philosophy of Care

St. John's Rehab is dedicated to providing innovative care that focuses on your physical, emotional, psychological, social and spiritual needs. Our whole-person approach to rehabilitation promises to provide excellence in care and service with a focus on meeting your individual needs.

As a patient, you can expect:

  • Respect
  • To receive treatment by qualified staff in a safe environment
  • Communication that is supportive and caring, and information that is understandable to you
  • Your informed decision to be listened to
  • Your concerns to be addressed in a safe and timely manner
  • Care that protects personal privacy and healthcare confidentiality
  • To have a choice of participating in research, studies, surveys and teaching opportunities
  • Your family and friends to be involved in your care, if you wish.

As a patient, you are expected to:

  • Respect others and their needs
  • Respect hospital property and help maintain a safe environment
  • Communicate on-going information about your health and well-being
  • Participate in your mutually agreed upon treatment
  • Express any concerns to your healthcare team
  • Honour the privacy and confidentiality of others
  • Consider participating in research, studies, surveys and teaching opportunities
  • Let us know who we can involve in your care.

We welcome feedback from our patients and their families. Please speak to your rehabilitation team about your concerns or compliments, contact our Patient Experience office to share your feedback.