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Office of the Patient Experience (Patient Relations)

There may be times when you or your family members need help finding information or voicing a concern. If the staff on the unit or in the department have been unable to help address your concerns, you may wish to contact the Office of the Patient Experience. An advisor will listen to, and help resolve patient/resident concerns in a confidential setting.

Please choose a campus below to view contact information


» Bayview Campus (2075 Bayview Ave.) & St. John’s Rehab (285 Cummer Ave.)

Email:

patient.experience@sunnybrook.ca

Phone:

Contact Irene Denzil, Administrative Assistant: 416-480-4940

Our offices are open between 9:00 a.m. and 4:30 p.m., Monday to Friday.

If you are calling outside of these hours, please leave a message with your name and contact information.

Your call will be returned on our next business day.

Mail:

Office of the Patient Experience
Sunnybrook Health Sciences Centre
2075 Bayview Avenue, Room C161
Toronto, ON M4N 3M5

» Veterans Centre

Contact the Office of the Resident and Family Experience

Email:

veterans.experience@sunnybrook.ca

Phone:

416-480-6107

Mail:

Office of the Resident & Family Experience
Sunnybrook Veterans Centre
2075 Bayview Avenue, Room LG05h
Toronto, ON M4N 3M5

» Holland Centre (43 Wellesley St. East)

Email:

patient.experience@sunnybrook.ca

Phone:

416-967-8566

Mail:

The Social Work Office/ Office of the Patient Experience
Holland Orthopaedic and Arthritic Centre
Sunnybrook Health Sciences Centre
43 Wellesley Street East
Toronto, ON M4Y 1H1